Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"FANTASTIC EXPERIENCE AND WILL BE GOING BACK!"
Overall Score5.0/5
From the moment we arrived we were treated with care and kindness. We were celebrating a birthday and the staff took such great care of us with special treats and upgrades! Great location to everything centrally located with the ice rink at Nathan Phillips Square across the street and the views are pretty special. Going back for sure in the very near future!
Leslie B. (Individual traveler, booked 1 room), from
22-Jan-2020
Verified Review, stayed from Tue Jan 21 to Wed Jan 22 2020 at a C$269.92 average nightly rate.
"Very helpful employees and assistanted us in any way possible. Good location for Toronto."
Overall Score4.0/5
We were pleased. Friendly quite hotel.
Ryan T. (Individual traveler, booked 1 room), from
02-Dec-2019
Verified Review, stayed from Thu Nov 28 to Fri Nov 29 2019 at a C$164.23 average nightly rate.
"Professional"
Overall Score5.0/5
The hotel room was ready when I arrived, nice and clean and the pool/gym area were excellent as well. Hotel staff were helpful throughout my stay. I will definitely return.
Andrew M. (Individual traveler, booked 1 room), from
27-Nov-2019
Verified Review, stayed from Mon Nov 25 to Tue Nov 26 2019 at a C$454.60 average nightly rate.
"Great location and ammenities"
Overall Score4.0/5
Check in was frustrating. The particular staff member was not very helpful and efficient..while others seemed fantastic.
Danielle C. (Individual traveler, booked 1 room), from
19-Oct-2019
Verified Review, stayed from Sat Oct 19 to Sun Oct 20 2019 at a $179.77 average nightly rate.
"Excellent"
Overall Score5.0/5
We loved our stay in the Sheraton Centre Toronto Hotel! Great location, nice staff and service. I would highly recommend it.
Tareq H. (Individual traveler, booked 1 room), from
21-Aug-2019
Verified Review, stayed from Mon Aug 19 to Thu Aug 22 2019 at a C$150.92 average nightly rate.
"My experience was excellent, love the hotel location and the excellent service."
Overall Score5.0/5
Excellent Hotel. Esveidy has done excellent job welcoming me and she answered all my questions. I love the view of room and the people at the restaurant are excellent. I will definitely comeback and inform my friend to book this place.
Ellexis F. (Individual traveler, booked 1 room), from
04-Aug-2019
Verified Review, stayed from Wed Jul 31 to Thu Aug 01 2019 at a $207.83 average nightly rate.
"Excellent great service."
Overall Score5.0/5
excellent motel and friendly staff.
Mark M. (Individual traveler, booked 1 room), from
07-Jul-2019
Verified Review, stayed from Wed Jun 19 to Thu Jun 20 2019 at a C$478.83 average nightly rate.
Summary of Verified Reviews
88
Excellent
Summary of 6,939 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."
Location
94/100
1355 reviews
"Great location."Great shopping at the nearby city centre, and close to the beach.Excellent sightseeing, restaurants and bars nearby.Pricey, inconvenient parking. Close to public transport and the train.Close to business sites.
Pool
85/100
230 reviews
"Great but poorly cleaned pool."
Wellness Area
84/100
90 reviews
"Awesome wellness and fitness areas. Sauna is ok."
Service
84/100
1339 reviews
"Efficient, cheerful service, particularly at the restaurant, and good reception."Housekeeping is satisfactory. Room service is perfect.Great concierge service. Booking process should be better organized.Recreation staff is nice.
Room
84/100
1496 reviews
"Great beds in clean rooms, with wonderful views and nice TVs."Small rooms and poorly cleaned bathrooms. Old, poorly maintained rooms.Kitchenette, minibar, A/C and furniture not great quality.Shower can be a problem.
Amenities
80/100
528 reviews
"Great buildings with nice entrance area and conference rooms."Hotel grounds are pleasant, but facilities are outdated.Elevator in need of updating. Unspectacular architecture.
Breakfast
75/100
226 reviews
"Great and affordable breakfast."
Comfort
72/100
572 reviews
"Comfortable rooms and beds."Small bathrooms, noisy rooms, and deficient A/C.
WiFi
60/100
150 reviews
"Expensive but decent WiFi. Wifi quality could be improved."
Rated 88/100 based on reviews from families.
"Pleasant entrance area. Fair breakfast prices."
Location
94/100
255 reviews
"Good location, close to public transport."Central location with great sightseeing, dining out and shopping.Accessible by car, but parking is costly.
Pool
86/100
54 reviews
"Great but poorly cleaned pool."
Service
83/100
184 reviews
"Professional, friendly service, good reception, and decent housekeeping."
Room
81/100
220 reviews
"Tidy rooms with great beds and lovely views, but bathrooms are poor."Subpar furniture and minibars in outdated, poorly maintained rooms.
Breakfast
78/100
62 reviews
"Great and affordable breakfast."
WiFi
45/100
26 reviews
"Wifi quality could be improved. Relatively high internet cost."
Rated 88/100 based on reviews from couples.
"Near city centre. Clean hotel facilities."
Location
95/100
64 reviews
"Great location. Near downtown with great sightseeing and shopping."
Pool
85/100
5 reviews
"Great pool."
Service
83/100
60 reviews
"Friendly service and great reception."
Room
80/100
78 reviews
"Medium sized, clean rooms with lovely views and comfortable beds."
Breakfast
73/100
26 reviews
"Tasty breakfast."
Comfort
72/100
46 reviews
"Average size, comfortable rooms with particularly comfy beds."Could be quieter.
WiFi
40/100
7 reviews
"Poor, over-priced WiFi."
Rated 83/100 based on reviews from solo travelers.
"Great shopping. Very comfortable."
Location
95/100
22 reviews
"Great location near lots of shopping."
Room
82/100
28 reviews
"Clean, spacious rooms, comfortable beds, and good views."
Service
80/100
22 reviews
"Friendly service."
Breakfast
77/100
9 reviews
"Tasty breakfast."
Comfort
75/100
18 reviews
"Great sized rooms, very comfortable with wonderful beds."
Rated 88/100 based on reviews from business travelers.
"Good fitness area. Great wellness & sports facilities."
Location
94/100
32 reviews
"Great location."
Service
86/100
16 reviews
"Friendly service."
Room
77/100
31 reviews
"Clean rooms with wonderful beds and stunning views."
Breakfast
73/100
9 reviews
"Tasty breakfast."
Value
52/100
10 reviews
"Fairly good value for money."
WiFi
41/100
5 reviews
"Complaints about WiFi."
Rated 84/100 based on reviews from all travelers.
"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."
Location
90/100
40 reviews
"Good location with shopping nearby but poor access to parking."
Pool
86/100
12 reviews
"Great pool."
Service
84/100
37 reviews
"Efficient, friendly service with a nice reception."
Room
82/100
46 reviews
"Clean rooms with wonderful beds and stunning views."Outdated rooms and bathrooms not up to standard.
Breakfast
75/100
12 reviews
"Tasty breakfast."
Value
42/100
22 reviews
"Value for money could be better. Relatively high internet cost."
WiFi
39/100
10 reviews
"Poor, over-priced WiFi."
Rated 88/100 based on reviews from families.
"Great pool. Great location."
Location
90/100
9 reviews
"Great location."
Service
83/100
7 reviews
"Fantastic service."
Room
80/100
8 reviews
"Great room."
Breakfast
77/100
7 reviews
"Tasty breakfast."
Comfort
72/100
6 reviews
"Very comfortable."
Value
47/100
7 reviews
"Value for money could be better."
Rated 88/100 based on reviews from couples.
"Great view. Great room."
Room
81/100
6 reviews
"Great room."
Service
81/100
5 reviews
"Fantastic service."
Rated 87/100 based on reviews from all travelers.
"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."
Location
94/100
1090 reviews
"Great location."Great shopping at the nearby city centre, and close to the beach.Excellent sightseeing, restaurants and bars nearby.Close to public transport and the train. Parking should be cheaper.Good accessibility by car. Close to business sites.
Service
85/100
1171 reviews
"Professional, friendly service, and great reception and management."Room service is perfect. Housekeeping is satisfactory.Valet service is ok. Great concierge service.Booking process should be better organized. Recreation staff is nice.
Pool
84/100
204 reviews
"Great but poorly cleaned pool."
Room
84/100
1254 reviews
"Big, clean rooms, with great beds and decent TVs."Old rooms with poor furniture and A/C, but wonderful views.Small rooms and poorly cleaned bathrooms.Badly maintained rooms with poor minibars and kitchenettes.Shower can be a problem.
Amenities
81/100
458 reviews
"Great buildings with nice entrance area and conference rooms."Hotel grounds are pleasant, but facilities are outdated.Elevator in need of updating. Beautiful architecture.
Breakfast
74/100
139 reviews
"Great and affordable breakfast."
WiFi
59/100
111 reviews
"Expensive but decent WiFi. Wifi quality could be improved."
Rated 88/100 based on reviews from families.
"Pleasant entrance area. Great shopping."
Location
95/100
183 reviews
"Good location, close to public transport."Good shopping and sightseeing.
Service
87/100
142 reviews
"Professional, friendly service, good reception, and decent housekeeping."
Pool
86/100
44 reviews
"Great but poorly cleaned pool."
Room
82/100
162 reviews
"Clean, spacious rooms, comfortable beds, and good views."Aged, poorly-maintained rooms with bad minibars and awful bathrooms.
Breakfast
77/100
31 reviews
"Great and affordable breakfast."
WiFi
45/100
18 reviews
"Wifi quality could be improved. Relatively high internet cost."
Rated 87/100 based on reviews from couples.
"Clean hotel facilities. Wonderful sightseeing."
Location
95/100
44 reviews
"Great location with excellent sightseeing."
Service
84/100
40 reviews
"Friendly service and great reception."
Room
79/100
48 reviews
"Tidy rooms with great beds and lovely views, but bathrooms are poor."
Breakfast
74/100
12 reviews
"Tasty breakfast."
Comfort
73/100
26 reviews
"Comfortable rooms and beds."
WiFi
41/100
5 reviews
"Complaints about WiFi."
Rated 87/100 based on reviews from business travelers.
"Good fitness area. Tasty breakfast."
Location
95/100
21 reviews
"Great location."
Service
85/100
11 reviews
"Fantastic service."
Amenities
79/100
10 reviews
"Nice building."
Room
78/100
24 reviews
"Excellent rooms with wonderful beds."
Breakfast
75/100
6 reviews
"Tasty breakfast."
Rated 83/100 based on reviews from solo travelers.
"Spacious rooms. Great reception."
Location
95/100
11 reviews
"Great location."
Room
82/100
16 reviews
"Rooms are spotless with comfy beds."
Service
80/100
12 reviews
"Friendly service."
Comfort
76/100
14 reviews
"Comfortable rooms and beds."
Rated 81/100 based on reviews from all travelers.
"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."
Location
95/100
15 reviews
"Great location."
Service
83/100
6 reviews
"Fantastic service."
Room
81/100
14 reviews
"Great room."
Amenities
81/100
6 reviews
"Great amenities."
Breakfast
76/100
6 reviews
"Tasty breakfast."
Value
51/100
6 reviews
"Fairly good value for money."
Rated 86/100 based on reviews from all travelers.
"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."
Location
94/100
29 reviews
"Great location."
Service
83/100
12 reviews
"Friendly service."
Amenities
81/100
9 reviews
"Nice building."
Room
80/100
24 reviews
"Medium sized, clean rooms with lovely views and comfortable beds."
Breakfast
78/100
15 reviews
"Tasty breakfast."
WiFi
43/100
7 reviews
"Poor, over-priced WiFi."
Rated 83/100 based on reviews from families.
"Great room. Tasty breakfast."
Location
95/100
8 reviews
"Great location."
Breakfast
76/100
5 reviews
"Tasty breakfast."
Rated 81/100 based on reviews from all travelers.
"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."
Location
95/100
12 reviews
"Great location."
Room
79/100
8 reviews
"Great room."
Rated 86/100 based on reviews from all travelers.
"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."
Location
94/100
14 reviews
"Great location."
Service
82/100
11 reviews
"Fantastic service."
Room
79/100
19 reviews
"Spacious rooms with excellent views."
Breakfast
76/100
6 reviews
"Tasty breakfast."
Comfort
74/100
8 reviews
"Large, comfortable rooms."
Value
49/100
10 reviews
"Value for money could be better. Relatively high internet cost."
WiFi
43/100
6 reviews
"Poor, over-priced WiFi."
Rated 90/100 based on reviews from all travelers.
"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."
Location
96/100
84 reviews
"Great location with good access by car."Near downtown with great sightseeing and shopping.
Service
83/100
49 reviews
"Efficient, friendly service with a nice reception."
Room
76/100
63 reviews
"Medium sized, clean rooms with lovely views and comfortable beds."
Breakfast
74/100
23 reviews
"Tasty breakfast."
Vibe
74/100
34 reviews
"Awesome vibe. Friendly atmosphere. Hotel could use some updating."Luxurious Hotel.
Rated 88/100 based on reviews from families.
"Comfortable beds. Great shopping."
Location
94/100
23 reviews
"Great location near lots of shopping."
Service
81/100
9 reviews
"Fantastic service."
Room
73/100
16 reviews
"Excellent rooms with wonderful beds."
Value
49/100
7 reviews
"Value for money could be better."
Rated 89/100 based on reviews from couples.
"Tasty breakfast. Nice building."
Location
94/100
8 reviews
"Great location."
Service
86/100
8 reviews
"Fantastic service."
Room
75/100
11 reviews
"Great, reasonably-sized rooms."
Breakfast
75/100
5 reviews
"Tasty breakfast."
Comfort
68/100
10 reviews
"Somewhat comfortable and acceptably sized rooms."
Rated 89/100 based on reviews from business travelers.
"Great room. Great location."
Location
95/100
5 reviews
"Great location."
Rated 83/100 based on reviews from all travelers.
"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."
Location
96/100
16 reviews
"Great location."
Service
84/100
16 reviews
"Friendly service."
Room
77/100
12 reviews
"Great room."
Rated 85/100 based on reviews from families.
"Great room. Fantastic service."
Service
84/100
5 reviews
"Fantastic service."
Rated 91/100 based on reviews from all travelers.
"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."
Location
94/100
36 reviews
"Great location."
Service
83/100
25 reviews
"Fantastic service."
Room
81/100
36 reviews
"Great rooms, with comfortable beds and lovely views."Average sized rooms.
Breakfast
75/100
12 reviews
"Tasty breakfast."
Comfort
73/100
23 reviews
"Average size, comfortable rooms with particularly comfy beds."
Rated 90/100 based on reviews from families.
"Nice building. Great room."
Location
95/100
10 reviews
"Great location."
Service
81/100
7 reviews
"Fantastic service."
Room
80/100
12 reviews
"Lovely rooms with pleasant views."
Amenities
79/100
6 reviews
"Nice building."
Breakfast
79/100
7 reviews
"Tasty breakfast."
Comfort
72/100
7 reviews
"Very comfortable."
Customer Reviews of Sheraton Centre Toronto Hotel
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
1218
Very Good
838
Average
233
Poor
60
Terrible
61
true
Recent Reviews:
302igort
Leisure with young children
Aug 10, 2020
Great location, nice hotel but terrible staff. We heard from few other guests that they also had the same issue. Staff is rude and unprofessional. They are there to check...
more »
Great location, nice hotel but terrible staff. We heard from few other guests that they also had the same issue. Staff is rude and unprofessional. They are there to check you in and send you your way but do not help you at all especially if you are new to town. In addition, they will try and take your money any way possible. Kathryn Gee who is Front Desk Duty Manager is very unprofessional and needs more training on how to deal with hotel guests. She really needs it since she is terrible at communicating with guests. Semir Habib who is Assistant Front Office Manager comes off as a nice guy, however he is not very nice person. Hope staff changes their attitude as I feel bad for other guests since we definitely wont be back at this hotel.
Nurses, Physicians, and other healthcare workers: they will deny you (and your families) entry to the hotel facilities for being frontline. Was kicked out of the pool (with my family)...
more »
Nurses, Physicians, and other healthcare workers: they will deny you (and your families) entry to the hotel facilities for being frontline. Was kicked out of the pool (with my family) for being a frontline worker. So don't expect access to the pool, gym, gardens, etc...
Standard hotel rooms, nothing too special.
Decent location, a bit of a walk to the CN tower and waterfront.
My pregnant wife had walked in with our two year old to check us in, and she asked to use the washrooms because my daughter needed to go. They refused...
more »
My pregnant wife had walked in with our two year old to check us in, and she asked to use the washrooms because my daughter needed to go. They refused and told her she has to wait to get checked in. They were very slow in the process of checking her in and my daughter had an accident. At this point my wife got a little teary and told them that this is inhumane. The manager then said that he won't be checking them in. It was not until I had arrived that I told him this is really bad way to conduct a business and treat customers that we were checked in. Worst experience of my life. These people need to be properly trained and they are not.
Stayed here after having a horrendous experience with Radisson Admiral Toronto Harbourfront Hotel. Glad we did!! The hotel is beautiful, clean and most importantly, the staff is exceptional!! Kay and...
more »
Stayed here after having a horrendous experience with Radisson Admiral Toronto Harbourfront Hotel. Glad we did!! The hotel is beautiful, clean and most importantly, the staff is exceptional!! Kay and Semir at the front desk went above and beyond, to make my family’s stay a memorable one. They knew we had an awful experience with the last hotel and made sure we were happy at their establishment....thanks guys :) The beds are super comfy as well! Very quiet hotel considering it’s in the heart of Toronto! The pool is amazing! So beautiful and Val, the woman who works at the pool, works very hard keeping it clean! She is so, so friendly and willing to help out anyway she can :) We really didn’t want to go home, but made sure we booked our next stay before we left! Can’t wait to stay and relax again very soon! Thanks so much everyone, we really appreciate it :)
We stayed here in February and I was very impressed with both the staff and quality of the room. The outdoor swimming pool was fun to be in when it...
more »
We stayed here in February and I was very impressed with both the staff and quality of the room. The outdoor swimming pool was fun to be in when it snowed. The check in and check out was quick and easy. Overall a very good hotel.
TeamMarriott, General Manager at Sheraton Centre Toronto Hotel, responded to this review
Dear Peggy05,
Thank you for the wonderful feedback about your stay at the Sheraton Centre Toronto Hotel. We are glad you liked our hospitality as well as your accommodations. We are also happy that you could swim and relax with us in the largest indoor-outdoor pool in downtown Toronto. Your comments were a pleasure to read, and we are excited to share them with our team. Thank you again, and we look forward to your next visit.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
In the centre of the business and entertainment districts, the CAA/AAA Four Diamond Sheraton Centre Toronto is connected to PATH, a 16-mile underground network of shops and services. Steps from the Eaton Centre shopping mall and convention centre.
With more than 100,000 square feet of flexible meeting space, the Sheraton Centre Toronto can accomodate any event from the most intimate to those on the most grand scale.
Experience the utmost in urban comfort and style. The 2.5-acre waterfall garden highlights our new lobby, complemented by the new Arrival Court and Traders.
Each of our 1,377 redesigned guest rooms and suites offer the plush comfort of our Sheraton Sweet Sleeper™ Bed. Sheraton Club Rooms offer another level of service with an array of upgraded amenities and access to the 43rd floor Club Lounge.
Amenities / Features
Air conditioning
Bathrobes
Blackout drapes/curtains
Cable TV service
Closed captioned TV
Coffee/tea maker
Composting
Connecting/adjoining rooms available
Daily housekeeping
Desk
Eco-friendly cleaning products provided
Eco-friendly toiletries
Free bottled water
Free cribs/infant beds
Free toiletries
Hair dryer
In-room climate control (air conditioning)
In-room safe
iPod docking station
Iron/ironing board
LED light bulbs
Lever door handles
Microwave (on request)
Number of bathrooms - 1
Pay movies
Phone
Premium bedding
Premium TV channels
Private bathroom
Recycling
Refrigerator (on request)
Reusable coffee/tea filters
Rollaway/extra beds (surcharge)
Room service (24 hours)
Shower only
Television
WiFi (surcharge)
Wired Internet access (surcharge)
Airport & Shuttle Information
-Toronto Island Airport
3km
$12 taxi
-Pearson International
25km
$45 taxi
Local Shuttle Info: Airport Shuttle from hotel to Pearson International Airport departs every half hour from the hotel.
Pet Friendly?
Yes! Pets are allowed. We are pet friendly
About Sheraton Hotels and Resorts
The lobby has fully-wired workstations with free Wi-Fi, printing services, morning paper, coffee, and TV
Offers a fitness program with core performance fitness centers, in-room and restaurant dining options, and even has threir own online fitness website with programs, life tips, and personal training
Sheraton Club Level offers guests rooms with more comfort, convenient, and space including breakfast
Sheraton's Sweet Sleeper Bed provides the ultimate comfort with plush mattresses, soft sheets, and hypoallergenic pillows
The Sheraton Hotels and Resorts highlights above are subject to change without notice.
