Sheraton Centre Toronto Hotel

123 Queen St W, Toronto, ON M5H2M9 CA
View Map Reservations: +1-800-760-7718
4.0 Star Downtown Hotel
Select Your Room:
08/15/2020 - 08/16/2020
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4 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Sheraton Centre Toronto Hotel

Below are the verified reviews from guests that we have booked recently:
"FANTASTIC EXPERIENCE AND WILL BE GOING BACK!"
Overall Score5.0/ 5
From the moment we arrived we were treated with care and kindness. We were celebrating a birthday and the staff took such great care of us with special treats and upgrades! Great location to everything centrally located with the ice rink at Nathan Phillips Square across the street and the views are pretty special. Going back for sure in the very near future!
(Individual traveler, booked 1 room), from US flag
22-Jan-2020 Verified Review, stayed from Tue Jan 21 to Wed Jan 22 2020 at a C$269.92 average nightly rate.
"Very helpful employees and assistanted us in any way possible. Good location for Toronto."
Overall Score4.0/ 5
We were pleased. Friendly quite hotel.
(Individual traveler, booked 1 room), from US flag
02-Dec-2019 Verified Review, stayed from Thu Nov 28 to Fri Nov 29 2019 at a C$164.23 average nightly rate.
"Professional"
Overall Score5.0/ 5
The hotel room was ready when I arrived, nice and clean and the pool/gym area were excellent as well. Hotel staff were helpful throughout my stay. I will definitely return.
(Individual traveler, booked 1 room), from US flag
27-Nov-2019 Verified Review, stayed from Mon Nov 25 to Tue Nov 26 2019 at a C$454.60 average nightly rate.
"Great location and ammenities"
Overall Score4.0/ 5
Check in was frustrating. The particular staff member was not very helpful and efficient..while others seemed fantastic.
(Individual traveler, booked 1 room), from US flag
19-Oct-2019 Verified Review, stayed from Sat Oct 19 to Sun Oct 20 2019 at a $179.77 average nightly rate.
"Excellent"
Overall Score5.0/ 5
We loved our stay in the Sheraton Centre Toronto Hotel! Great location, nice staff and service. I would highly recommend it.
(Individual traveler, booked 1 room), from CA flag
21-Aug-2019 Verified Review, stayed from Mon Aug 19 to Thu Aug 22 2019 at a C$150.92 average nightly rate.
"My experience was excellent, love the hotel location and the excellent service."
Overall Score5.0/ 5
Excellent Hotel. Esveidy has done excellent job welcoming me and she answered all my questions. I love the view of room and the people at the restaurant are excellent. I will definitely comeback and inform my friend to book this place.
(Individual traveler, booked 1 room), from US flag
04-Aug-2019 Verified Review, stayed from Wed Jul 31 to Thu Aug 01 2019 at a $207.83 average nightly rate.
"Excellent great service."
Overall Score5.0/ 5
excellent motel and friendly staff.
(Individual traveler, booked 1 room), from US flag
07-Jul-2019 Verified Review, stayed from Wed Jun 19 to Thu Jun 20 2019 at a C$478.83 average nightly rate.

Summary of Verified Reviews

Rated 88/100 based on reviews from all travelers.

"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."

Location

94/100
1355 reviews

"Great location." Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby. Pricey, inconvenient parking. Close to public transport and the train. Close to business sites.

Pool

85/100
230 reviews

"Great but poorly cleaned pool."

Wellness Area

84/100
90 reviews

"Awesome wellness and fitness areas. Sauna is ok."

Service

84/100
1339 reviews

"Efficient, cheerful service, particularly at the restaurant, and good reception." Housekeeping is satisfactory. Room service is perfect. Great concierge service. Booking process should be better organized. Recreation staff is nice.

Room

84/100
1496 reviews

"Great beds in clean rooms, with wonderful views and nice TVs." Small rooms and poorly cleaned bathrooms. Old, poorly maintained rooms. Kitchenette, minibar, A/C and furniture not great quality. Shower can be a problem.

Amenities

80/100
528 reviews

"Great buildings with nice entrance area and conference rooms." Hotel grounds are pleasant, but facilities are outdated. Elevator in need of updating. Unspectacular architecture.

Breakfast

75/100
226 reviews

"Great and affordable breakfast."

Comfort

72/100
572 reviews

"Comfortable rooms and beds." Small bathrooms, noisy rooms, and deficient A/C.

WiFi

60/100
150 reviews

"Expensive but decent WiFi. Wifi quality could be improved."

Rated 88/100 based on reviews from families.

"Pleasant entrance area. Fair breakfast prices."

Location

94/100
255 reviews

"Good location, close to public transport." Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly.

Pool

86/100
54 reviews

"Great but poorly cleaned pool."

Service

83/100
184 reviews

"Professional, friendly service, good reception, and decent housekeeping."

Room

81/100
220 reviews

"Tidy rooms with great beds and lovely views, but bathrooms are poor." Subpar furniture and minibars in outdated, poorly maintained rooms.

Breakfast

78/100
62 reviews

"Great and affordable breakfast."

WiFi

45/100
26 reviews

"Wifi quality could be improved. Relatively high internet cost."

Rated 88/100 based on reviews from couples.

"Near city centre. Clean hotel facilities."

Location

95/100
64 reviews

"Great location. Near downtown with great sightseeing and shopping."

Pool

85/100
5 reviews

"Great pool."

Service

83/100
60 reviews

"Friendly service and great reception."

Room

80/100
78 reviews

"Medium sized, clean rooms with lovely views and comfortable beds."

Breakfast

73/100
26 reviews

"Tasty breakfast."

Comfort

72/100
46 reviews

"Average size, comfortable rooms with particularly comfy beds." Could be quieter.

WiFi

40/100
7 reviews

"Poor, over-priced WiFi."

Rated 83/100 based on reviews from solo travelers.

"Great shopping. Very comfortable."

Location

95/100
22 reviews

"Great location near lots of shopping."

Room

82/100
28 reviews

"Clean, spacious rooms, comfortable beds, and good views."

Service

80/100
22 reviews

"Friendly service."

Breakfast

77/100
9 reviews

"Tasty breakfast."

Comfort

75/100
18 reviews

"Great sized rooms, very comfortable with wonderful beds."

Rated 88/100 based on reviews from business travelers.

"Good fitness area. Great wellness & sports facilities."

Location

94/100
32 reviews

"Great location."

Service

86/100
16 reviews

"Friendly service."

Room

77/100
31 reviews

"Clean rooms with wonderful beds and stunning views."

Breakfast

73/100
9 reviews

"Tasty breakfast."

Value

52/100
10 reviews

"Fairly good value for money."

WiFi

41/100
5 reviews

"Complaints about WiFi."

Rated 84/100 based on reviews from all travelers.

"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."

Location

90/100
40 reviews

"Good location with shopping nearby but poor access to parking."

Pool

86/100
12 reviews

"Great pool."

Service

84/100
37 reviews

"Efficient, friendly service with a nice reception."

Room

82/100
46 reviews

"Clean rooms with wonderful beds and stunning views." Outdated rooms and bathrooms not up to standard.

Breakfast

75/100
12 reviews

"Tasty breakfast."

Value

42/100
22 reviews

"Value for money could be better. Relatively high internet cost."

WiFi

39/100
10 reviews

"Poor, over-priced WiFi."

Rated 88/100 based on reviews from families.

"Great pool. Great location."

Location

90/100
9 reviews

"Great location."

Service

83/100
7 reviews

"Fantastic service."

Room

80/100
8 reviews

"Great room."

Breakfast

77/100
7 reviews

"Tasty breakfast."

Comfort

72/100
6 reviews

"Very comfortable."

Value

47/100
7 reviews

"Value for money could be better."

Rated 88/100 based on reviews from couples.

"Great view. Great room."

Room

81/100
6 reviews

"Great room."

Service

81/100
5 reviews

"Fantastic service."

Rated 87/100 based on reviews from all travelers.

"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."

Location

94/100
1090 reviews

"Great location." Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby. Close to public transport and the train. Parking should be cheaper. Good accessibility by car. Close to business sites.

Service

85/100
1171 reviews

"Professional, friendly service, and great reception and management." Room service is perfect. Housekeeping is satisfactory. Valet service is ok. Great concierge service. Booking process should be better organized. Recreation staff is nice.

Pool

84/100
204 reviews

"Great but poorly cleaned pool."

Room

84/100
1254 reviews

"Big, clean rooms, with great beds and decent TVs." Old rooms with poor furniture and A/C, but wonderful views. Small rooms and poorly cleaned bathrooms. Badly maintained rooms with poor minibars and kitchenettes. Shower can be a problem.

Amenities

81/100
458 reviews

"Great buildings with nice entrance area and conference rooms." Hotel grounds are pleasant, but facilities are outdated. Elevator in need of updating. Beautiful architecture.

Breakfast

74/100
139 reviews

"Great and affordable breakfast."

WiFi

59/100
111 reviews

"Expensive but decent WiFi. Wifi quality could be improved."

Rated 88/100 based on reviews from families.

"Pleasant entrance area. Great shopping."

Location

95/100
183 reviews

"Good location, close to public transport." Good shopping and sightseeing.

Service

87/100
142 reviews

"Professional, friendly service, good reception, and decent housekeeping."

Pool

86/100
44 reviews

"Great but poorly cleaned pool."

Room

82/100
162 reviews

"Clean, spacious rooms, comfortable beds, and good views." Aged, poorly-maintained rooms with bad minibars and awful bathrooms.

Breakfast

77/100
31 reviews

"Great and affordable breakfast."

WiFi

45/100
18 reviews

"Wifi quality could be improved. Relatively high internet cost."

Rated 87/100 based on reviews from couples.

"Clean hotel facilities. Wonderful sightseeing."

Location

95/100
44 reviews

"Great location with excellent sightseeing."

Service

84/100
40 reviews

"Friendly service and great reception."

Room

79/100
48 reviews

"Tidy rooms with great beds and lovely views, but bathrooms are poor."

Breakfast

74/100
12 reviews

"Tasty breakfast."

Comfort

73/100
26 reviews

"Comfortable rooms and beds."

WiFi

41/100
5 reviews

"Complaints about WiFi."

Rated 87/100 based on reviews from business travelers.

"Good fitness area. Tasty breakfast."

Location

95/100
21 reviews

"Great location."

Service

85/100
11 reviews

"Fantastic service."

Amenities

79/100
10 reviews

"Nice building."

Room

78/100
24 reviews

"Excellent rooms with wonderful beds."

Breakfast

75/100
6 reviews

"Tasty breakfast."

Rated 83/100 based on reviews from solo travelers.

"Spacious rooms. Great reception."

Location

95/100
11 reviews

"Great location."

Room

82/100
16 reviews

"Rooms are spotless with comfy beds."

Service

80/100
12 reviews

"Friendly service."

Comfort

76/100
14 reviews

"Comfortable rooms and beds."

Rated 81/100 based on reviews from all travelers.

"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."

Location

95/100
15 reviews

"Great location."

Service

83/100
6 reviews

"Fantastic service."

Room

81/100
14 reviews

"Great room."

Amenities

81/100
6 reviews

"Great amenities."

Breakfast

76/100
6 reviews

"Tasty breakfast."

Value

51/100
6 reviews

"Fairly good value for money."

Rated 86/100 based on reviews from all travelers.

"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."

Location

94/100
29 reviews

"Great location."

Service

83/100
12 reviews

"Friendly service."

Amenities

81/100
9 reviews

"Nice building."

Room

80/100
24 reviews

"Medium sized, clean rooms with lovely views and comfortable beds."

Breakfast

78/100
15 reviews

"Tasty breakfast."

WiFi

43/100
7 reviews

"Poor, over-priced WiFi."

Rated 83/100 based on reviews from families.

"Great room. Tasty breakfast."

Location

95/100
8 reviews

"Great location."

Breakfast

76/100
5 reviews

"Tasty breakfast."

Rated 81/100 based on reviews from all travelers.

"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."

Location

95/100
12 reviews

"Great location."

Room

79/100
8 reviews

"Great room."

Rated 86/100 based on reviews from all travelers.

"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."

Location

94/100
14 reviews

"Great location."

Service

82/100
11 reviews

"Fantastic service."

Room

79/100
19 reviews

"Spacious rooms with excellent views."

Breakfast

76/100
6 reviews

"Tasty breakfast."

Comfort

74/100
8 reviews

"Large, comfortable rooms."

Value

49/100
10 reviews

"Value for money could be better. Relatively high internet cost."

WiFi

43/100
6 reviews

"Poor, over-priced WiFi."

Rated 90/100 based on reviews from all travelers.

"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."

Location

96/100
84 reviews

"Great location with good access by car." Near downtown with great sightseeing and shopping.

Service

83/100
49 reviews

"Efficient, friendly service with a nice reception."

Room

76/100
63 reviews

"Medium sized, clean rooms with lovely views and comfortable beds."

Breakfast

74/100
23 reviews

"Tasty breakfast."

Vibe

74/100
34 reviews

"Awesome vibe. Friendly atmosphere. Hotel could use some updating." Luxurious Hotel.

Rated 88/100 based on reviews from families.

"Comfortable beds. Great shopping."

Location

94/100
23 reviews

"Great location near lots of shopping."

Service

81/100
9 reviews

"Fantastic service."

Room

73/100
16 reviews

"Excellent rooms with wonderful beds."

Value

49/100
7 reviews

"Value for money could be better."

Rated 89/100 based on reviews from couples.

"Tasty breakfast. Nice building."

Location

94/100
8 reviews

"Great location."

Service

86/100
8 reviews

"Fantastic service."

Room

75/100
11 reviews

"Great, reasonably-sized rooms."

Breakfast

75/100
5 reviews

"Tasty breakfast."

Comfort

68/100
10 reviews

"Somewhat comfortable and acceptably sized rooms."

Rated 89/100 based on reviews from business travelers.

"Great room. Great location."

Location

95/100
5 reviews

"Great location."

Rated 83/100 based on reviews from all travelers.

"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."

Location

96/100
16 reviews

"Great location."

Service

84/100
16 reviews

"Friendly service."

Room

77/100
12 reviews

"Great room."

Rated 85/100 based on reviews from families.

"Great room. Fantastic service."

Service

84/100
5 reviews

"Fantastic service."

Rated 91/100 based on reviews from all travelers.

"Excellent luxury hotel. Close to Eaton Centre. Good for sightseeing and located near shopping areas. Great pool. Great room."

Location

94/100
36 reviews

"Great location."

Service

83/100
25 reviews

"Fantastic service."

Room

81/100
36 reviews

"Great rooms, with comfortable beds and lovely views." Average sized rooms.

Breakfast

75/100
12 reviews

"Tasty breakfast."

Comfort

73/100
23 reviews

"Average size, comfortable rooms with particularly comfy beds."

Rated 90/100 based on reviews from families.

"Nice building. Great room."

Location

95/100
10 reviews

"Great location."

Service

81/100
7 reviews

"Fantastic service."

Room

80/100
12 reviews

"Lovely rooms with pleasant views."

Amenities

79/100
6 reviews

"Nice building."

Breakfast

79/100
7 reviews

"Tasty breakfast."

Comfort

72/100
7 reviews

"Very comfortable."

Review Semantics by TrustYou

Customer Reviews of Sheraton Centre Toronto Hotel

Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
1218
Very Good
838
Average
233
Poor
60
Terrible
61
true
Recent Reviews:
302igort
Leisure with young children
Aug 10, 2020
Great location, nice hotel but terrible staff. We heard from few other guests that they also had the same issue. Staff is rude and unprofessional. They are there to check... more »
619mathieuf
Edmonton, Canada
Trip type:
Business
Healthcare Workers Beware
Aug 1, 2020
Nurses, Physicians, and other healthcare workers: they will deny you (and your families) entry to the hotel facilities for being frontline. Was kicked out of the pool (with my family)... more »
677ramezm
worst staff
Jul 20, 2020
My pregnant wife had walked in with our two year old to check us in, and she asked to use the washrooms because my daughter needed to go. They refused... more »
Meld67
Ontario, Canada
Trip type:
Family
WONDERFUL HOTEL!!!
Jul 14, 2020
Stayed here after having a horrendous experience with Radisson Admiral Toronto Harbourfront Hotel. Glad we did!! The hotel is beautiful, clean and most importantly, the staff is exceptional!! Kay and... more »
Peggy05
Birmingham, United Kingdom
Trip type:
Couples
Nice hotel
Apr 16, 2020
We stayed here in February and I was very impressed with both the staff and quality of the room. The outdoor swimming pool was fun to be in when it... more »
1-5 of 2,410 Reviews

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Property Description

In the centre of the business and entertainment districts, the CAA/AAA Four Diamond Sheraton Centre Toronto is connected to PATH, a 16-mile underground network of shops and services. Steps from the Eaton Centre shopping mall and convention centre. With more than 100,000 square feet of flexible meeting space, the Sheraton Centre Toronto can accomodate any event from the most intimate to those on the most grand scale. Experience the utmost in urban comfort and style. The 2.5-acre waterfall garden highlights our new lobby, complemented by the new Arrival Court and Traders. Each of our 1,377 redesigned guest rooms and suites offer the plush comfort of our Sheraton Sweet Sleeper™ Bed. Sheraton Club Rooms offer another level of service with an array of upgraded amenities and access to the 43rd floor Club Lounge.

Amenities / Features

  • Air conditioning
  • Bathrobes
  • Blackout drapes/curtains
  • Cable TV service
  • Closed captioned TV
  • Coffee/tea maker
  • Composting
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Desk
  • Eco-friendly cleaning products provided
  • Eco-friendly toiletries
  • Free bottled water
  • Free cribs/infant beds
  • Free toiletries
  • Hair dryer
  • In-room climate control (air conditioning)
  • In-room safe
  • iPod docking station
  • Iron/ironing board
  • LED light bulbs
  • Lever door handles
  • Microwave (on request)
  • Number of bathrooms - 1
  • Pay movies
  • Phone
  • Premium bedding
  • Premium TV channels
  • Private bathroom
  • Recycling
  • Refrigerator (on request)
  • Reusable coffee/tea filters
  • Rollaway/extra beds (surcharge)
  • Room service (24 hours)
  • Shower only
  • Television
  • WiFi (surcharge)
  • Wired Internet access (surcharge)

Airport & Shuttle Information

-Toronto Island Airport 3km $12 taxi -Pearson International 25km $45 taxi

Local Shuttle Info: Airport Shuttle from hotel to Pearson International Airport departs every half hour from the hotel.

Pet Friendly?

Yes! Pets are allowed.
We are pet friendly

About Sheraton Hotels and Resorts

  • The lobby has fully-wired workstations with free Wi-Fi, printing services, morning paper, coffee, and TV
  • Offers a fitness program with core performance fitness centers, in-room and restaurant dining options, and even has threir own online fitness website with programs, life tips, and personal training
  • Sheraton Club Level offers guests rooms with more comfort, convenient, and space including breakfast
  • Sheraton's Sweet Sleeper Bed provides the ultimate comfort with plush mattresses, soft sheets, and hypoallergenic pillows

The Sheraton Hotels and Resorts highlights above are subject to change without notice.

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