Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Vacation Escape"
Overall Score5.0/5
We had a totally relaxing vacation enjoying the great food, music and Maui weather (until the rain appeared the last day of our stay.) We enjoy the Sheraton Hotel for the great location and spaciousness. Also the staff is so friendly and helpful. We will definitely return next February. Thank you.
Brian T. (Individual traveler, booked 1 room), from
03-Mar-2020
Verified Review, stayed from Fri Feb 21 to Sun Mar 01 2020 at a $576.95 average nightly rate.
Summary of Verified Reviews
82
Very Good
Summary of 1,587 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Very good luxury hotel. Located near shopping areas and the beach. Great pool. Beautiful beach."
Beach
91/100
253 reviews
"Awesome beach and beach sports."
Location
85/100
321 reviews
"Great location."Excellent location with good bars, restaurants, shopping and beaches nearby.Easy car access but inadequate parking.
Pool
73/100
150 reviews
"Great pool."
WiFi
71/100
7 reviews
"Good internet service."
Amenities
69/100
255 reviews
"Great grounds and decent buildings."Older facilities and unpleasant entrance area.Elevator in need of updating.
Room
68/100
391 reviews
"Rooms are somewhat clean but have fantastic views."Small rooms with substandard furnishing.Poor balconies and badly cleaned bathrooms.Older rooms with subpar minibars. Shower can be a problem.
Service
65/100
386 reviews
"So-so management, housekeeping, and service professionalism."Reception and restaurant service are not great, but is friendly.Room service could have been improved. Recreation staff is nice.Shuttle service is ok. Valet service is ok. Pool/beach service is ok.
Breakfast
63/100
66 reviews
"Breakfast is decent but expensive."
Bar
60/100
19 reviews
"So-so bar with mediocre drinks."
Cleanliness
56/100
100 reviews
"Cleanliness is lacking in rooms and bathrooms."Moderately clean hotel facilities.
Vibe
50/100
108 reviews
"Decent vibe. Hotel could use some updating."Relatively friendly Atmosphere.Entrance area is not particularly attractive.Hotel could be more stylish. Luxurious Hotel. Luxury hotel.Awesome for a beach holiday. Good resort hotel.
Food
50/100
142 reviews
"Overall dining experience is fine but menu is pricey and not highly rated."Delicious fish & seafood.
Comfort
44/100
119 reviews
"Uncomfortable, cramped rooms, with poor beds."
Value
41/100
119 reviews
"Value for money could be better. Pricey breakfast and dining."
Rated 76/100 based on reviews from families.
"Good beach sports. Great shopping."
Beach
89/100
30 reviews
"Awesome beach and beach sports."
Location
84/100
35 reviews
"Great location. Great shopping and the beach nearby."
Pool
73/100
16 reviews
"Great pool."
Amenities
67/100
37 reviews
"Grounds are great and buildings are okay, but the entrance could be improved."
Service
65/100
46 reviews
"So-so, but friendly, service, but low rated reception."
Breakfast
60/100
7 reviews
"Breakfast is average."
Room
58/100
40 reviews
"Rooms are somewhat clean but have fantastic views."Rooms need better maintenance with complaints about beds, furniture, and bathrooms.
Cleanliness
53/100
14 reviews
"Room cleanliness is acceptable."
Food
50/100
10 reviews
"Food is all right."
Comfort
42/100
17 reviews
"Room is acceptable, but beds have issues with comfort."
Value
40/100
20 reviews
"Value for money could be better."
Vibe
37/100
14 reviews
"Atmosphere not particularly friendly, giving poor vibes."Hotel could use some updating.Entrance area is not particularly attractive.
Rated 77/100 based on reviews from couples.
"Great view."
Beach
92/100
7 reviews
"Beautiful beach."
Location
85/100
14 reviews
"Great location."
Pool
74/100
6 reviews
"Great pool."
Breakfast
64/100
8 reviews
"Breakfast is average."
Room
60/100
19 reviews
"Decent rooms with great views."
Service
60/100
11 reviews
"Service is adequate."
Food
47/100
12 reviews
"Food and menu are not highly reviewed."
Value
41/100
9 reviews
"Value for money could be better."
Comfort
41/100
7 reviews
"More comfort would be nice."
Vibe
36/100
6 reviews
"Vibe is not too good."
Rated 73/100 based on reviews from all travelers.
"Very good luxury hotel. Located near shopping areas and the beach. Great pool. Beautiful beach."
Beach
92/100
10 reviews
"Beautiful beach."
Location
86/100
10 reviews
"Great location."
Pool
72/100
6 reviews
"Great pool."
Amenities
69/100
9 reviews
"Pleasant hotel grounds and decent amenities."
Service
64/100
9 reviews
"Service is average, but very friendly."
Room
61/100
13 reviews
"Room cleanliness is acceptable."
Cleanliness
56/100
7 reviews
"Room cleanliness is acceptable."
Value
40/100
5 reviews
"Value for money could be better."
Rated 79/100 based on reviews from all travelers.
"Very good luxury hotel. Located near shopping areas and the beach. Great pool. Beautiful beach."
Location
87/100
7 reviews
"Great location."
Room
65/100
7 reviews
"Room is all right."
Rated 79/100 based on reviews from all travelers.
"Very good luxury hotel. Located near shopping areas and the beach. Great pool. Beautiful beach."
Location
82/100
6 reviews
"Great location."
Service
65/100
7 reviews
"Service is adequate."
Room
62/100
7 reviews
"Room is all right."
Rated 78/100 based on reviews from all travelers.
"Very good luxury hotel. Located near shopping areas and the beach. Great pool. Beautiful beach."
Beach
90/100
237 reviews
"Awesome beach and beach sports."
Location
84/100
291 reviews
"Great location."Excellent location with good bars, restaurants, shopping and beaches nearby.Easy car access but inadequate parking.
WiFi
75/100
6 reviews
"Good internet service. Wifi quality could be improved."
Pool
72/100
137 reviews
"Great pool."
Amenities
69/100
239 reviews
"Great grounds and decent buildings."Older facilities and unpleasant entrance area.
Room
67/100
358 reviews
"Rooms are somewhat clean but have fantastic views."Small rooms with substandard furnishing.Poor balconies and badly cleaned bathrooms.Older rooms with subpar minibars. Shower can be a problem.
Service
65/100
365 reviews
"So-so management, housekeeping, and service professionalism."Reception and restaurant service are not great, but is friendly.Room service could have been improved. Recreation staff is nice.Shuttle service is ok. Pool/beach service is ok.
Breakfast
61/100
59 reviews
"Breakfast is decent but expensive."
Bar
60/100
19 reviews
"So-so bar with mediocre drinks."
Cleanliness
55/100
90 reviews
"Cleanliness is lacking in rooms and bathrooms."Moderately clean hotel facilities.
Vibe
50/100
100 reviews
"Decent vibe. Hotel could use some updating."Relatively friendly Atmosphere.Entrance area is not particularly attractive.Hotel could be more stylish. Luxurious Hotel.
Food
49/100
131 reviews
"Food and menu are not highly reviewed. Food is a bit overpriced."Delicious fish & seafood.
Comfort
42/100
108 reviews
"Uncomfortable, cramped rooms, with poor beds."
Value
40/100
106 reviews
"Value for money could be better. Pricey breakfast and dining."
Rated 76/100 based on reviews from families.
"Good beach sports. Great shopping."
Beach
89/100
27 reviews
"Awesome beach and beach sports."
Location
86/100
32 reviews
"Great location. Great shopping and the beach nearby."
Amenities
68/100
34 reviews
"Grounds are great and buildings are okay, but the entrance could be improved."
Service
66/100
40 reviews
"So-so, but friendly, service, but low rated reception."
Breakfast
60/100
7 reviews
"Breakfast is average."
Room
59/100
36 reviews
"Rooms are somewhat clean but have fantastic views."Rooms not well-kept, with poor beds and furniture.
Cleanliness
54/100
11 reviews
"Room cleanliness is acceptable."
Food
49/100
9 reviews
"Food could be better."
Comfort
42/100
14 reviews
"Not very comfortable, with poor beds."
Value
39/100
16 reviews
"Value for money could be better."
Vibe
36/100
13 reviews
"Atmosphere not particularly friendly, giving poor vibes."Entrance area is not particularly attractive.Hotel could use some updating.
Rated 76/100 based on reviews from couples.
"Great view."
Location
86/100
10 reviews
"Great location."
Pool
74/100
6 reviews
"Great pool."
Breakfast
62/100
6 reviews
"Breakfast is average."
Service
60/100
10 reviews
"Service is adequate."
Room
58/100
14 reviews
"Room is all right."
Food
48/100
10 reviews
"Food and menu are not highly reviewed."
Value
40/100
8 reviews
"Value for money could be better."
Comfort
40/100
6 reviews
"More comfort would be nice."
Vibe
36/100
6 reviews
"Vibe is not too good."
Customer Reviews of Sheraton Maui Resort & Spa
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
2108
Very Good
1709
Average
713
Poor
317
Terrible
241
true
Recent Reviews:
TheChelseaD
Port Neches, Texas
Trip type:
Couples
Exceeded our expectations
May 12, 2020
This resort is beautiful! So glad our travel agent suggested this one for our honeymoon. It definitely exceeded our expectations. It’s right in the mix of things in Lahaina. Service...
more »
This resort is beautiful! So glad our travel agent suggested this one for our honeymoon. It definitely exceeded our expectations. It’s right in the mix of things in Lahaina. Service was great and so were the food&drinks/restaurants & bars. We enjoyed our ocean view every morning over breakfast & coffee. Although we booked all our excursions in advance they a agent to help you during your stay with all that as well. Again the resort is beautiful and right on a gorgeous beach with Black Rock Cliff to your right. Be sure to watch to lighting of the torches ceremony one night at sunset. Such a cool thing to see. You can also cliff dive off of Black Rock too! Added plus for being 5 minutes down the road to Whaler’s Village outside shopping mall!
Sadly this property was a let down so we will never be back. Unfortunately our initial resort booked on Kanapali Beach was under construction, we confirmed so a week prior...
more »
Sadly this property was a let down so we will never be back. Unfortunately our initial resort booked on Kanapali Beach was under construction, we confirmed so a week prior to hitting Maui. Fortunately I had looked up an available back up resort in the Sheraton - or so I thought.. The Sheraton Staff was very nice and friendly to take our booking. Unfortunately, this property is NOT up to Sheraton standards, not up to par for a Maui experience, it is old, just not worth much money at all! We checked in on a Friday at sunset, was too windy for the cliff divers show or to even walk on the beach. But we were willing to give it another day. Nope, by Saturday morning we couldn't wait to leave, started calling Wailea resorts to see if we could go back there for the week. We were to spend a week at Sheraton but 2 nights was even too much disappointment! We checked out by 8am Sunday morning leaving skid marks out of there! The pools were FREEZING cold, not heated one bit (and I can handle a cold lake up north)! Dining available was sub par, lobby coffee shop had long lines each morn. Tiki bar by pool didn't have good food. The parking deck was close and convenient. The suite we had was in a tower that sat aways back from the beach and was ocean front/view. The old sliding doors whistled and shook in the wind all night making awful noises! The suite was old and worn and dusty and hadn't been cleaned properly. The bathroom was spacious. The lanai had 1 lounge chair on it that looked 20 years old and was all torn up! Who would want to sit there?! No pride shown by Sheraton for this property. Completely disappointed! Couldn't wait to leave! Will never even consider going back! Look elsewhere unless you are desperate! I really wish I had read reviews like mine before spending money to stay here!
We just stay at the Sheraton for the first time (we've been to Maui many times).
After traveling and being up for 30 hours, when we checked in, we were...
more »
We just stay at the Sheraton for the first time (we've been to Maui many times). After traveling and being up for 30 hours, when we checked in, we were given a (leftover)garden view room with 2 double beds when we had booked a king ocean view room. STRIKE ONE! They apologized and offered to move us in 2 days when they had what we booked available. This room also had small gnat like bugs in the bathroom that crawled on everything that I brought to their attention and did nothing about. They don't seem to understand the inconvenience in your vacation time. We stuck around the hotel that day and asked the they call us when the new room was ready. They did call, we went directly to the room and waited 1.5 hours until I went to the lobby and asked for a cart to move ourselves. I was told they couldn't do that, they'd send a bellman. FINALLY, we were moved to what we had requested and there were the same bugs in that bathroom! Now aside from it being tired looking and needing updated, the rooms were nice sized, the bathroom nice and big with full view mirrors on the bathroom doo s and good lighting. They had free water pouches you could fill at free water stations throughout and also free reef safe sun screen stations like soap dispensers. The beach is beautiful and it's in a good location for walking to various shops and restaurants. It's too bad it's tired and outdated and now managed well because it does have some good features. We won't recommend it nor stay here again.
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review
Aloha Joanie M, Mahalo for taking the time to share your very valuable feedback. We strive to provide a positive experience for our guests and sincerely apologize that your experience did not meet these expectations. We will be sure to address your concerns with the appropriate departments. Thank you again for your review and we hope you will consider us again for a future visit so that we have another opportunity to show you the personalized service and aloha spirit we strive to provide to every guest that chooses our resort. Warmest Aloha, Guest Experience Team
We love this place...we have traveled all over the Carribean and this has been our go to vacation place for the past four years. Additionally, it's a wonderful location, being...
more »
We love this place...we have traveled all over the Carribean and this has been our go to vacation place for the past four years. Additionally, it's a wonderful location, being located within walking distance to Whaler's Village, which has a wide array of shops and restaurants. We travel with two teenagers, so it's a very comfortable and safe location for them to walk around the resort and head down to Whaler's Village...you can't do that in most places in the Carribean.
The staff is great, and everyone is so friendly. We ordered food and drinks from the pool everyday...The Lava Flow, and nachos are great...as well as their Guacamole! They also have a Daily Happy Hour at the bar/poolside. Many of the staff have been there for multiple years and we enjoyed the new bar off the lobby.
There's not a bad room location..everyroom has a patio or balcony, and the grounds are meticulously maintained. They have recently redone the entire facility and it is beyond beautiful. Our room was cleaned everyday and our room attendant was friendly. We typically do a whale watching tour, but this year, we just sat at the pool and the outside areas and watched the whales ...they were non-stop.
One more thing...this place has the best fitness room..it's ocean front on the seventh floor..need i say more. My daughter just reminded me that she loves the bedding, mattress, and pillows..super comfy!
Sheraton has made a number of changes in past year, adding a lounge and bar at entrance, it opens up a a great view of BlackRock and Ocean. It’s new,...
more »
Sheraton has made a number of changes in past year, adding a lounge and bar at entrance, it opens up a a great view of BlackRock and Ocean. It’s new, so service slow, even by Maui standards and a bit confused. Good for a quick snack or early morning coffee & pastry. Main dinner restaurant closed and moved to casual food by the pool. Kind of confusing from pool bar to eating area. Stayed in ocean view room that gave very good views of ocean. Beach and BlackRock beautiful, many guests from other hotels come to this area, so it gets a bit crowded. This was our fifth stay in last five years and will be back next February. Close walking distance to Whalers village and shopping. Boardwalk area can be a bit crowded at times, but great ocean view. Pool area crowded and if you want a lounge, get there early as people drop off towels to safe lounges for later(a very bad practice). If your not there by 9am, good luck. Food and drink service was very good most of the time. A big thank you to Liza, our server. She was very good. We are usually offered free buffet breakfast or parking, this year the upgrade was for continental breakfast, with a $10 charge to upgrade to buffet breakfast, seemed kinda cheapish for a Bonvoy member. Again it is a great location with great views.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
Totally rebuilt, the beautiful Sheraton Maui Resort & Spa reopened in 1997 at the ancient Hawaiian promontory, Pu’u Keka’a, or Black Rock as everyone knows it, on the widest expanse of famous Ka'anapali Beach. Set on 23 beachfront acres on tropically landscaped grounds, contemporary Hawaiian furnished rooms, lanais with breathtaking Pacific views, meandering lagoon-like pool, outstanding snorkeling, nightly torch-lighting and cliff-diving ceremony followed by hula dancing make the experience at Sheraton Maui Resort uniquely Hawaiian.
Amenities / Features
Air conditioning
Bathrobes
Blackout drapes/curtains
Cable TV service
Closed captioned TV
Coffee/tea maker
Daily housekeeping
Desk
Free cribs/infant beds
Free toiletries
Free WiFi
Hair dryer
HDTV
Heating
In-room safe
Iron/ironing board
Lanai
LCD TV
Lever door handles
Linens provided
Number of bathrooms - 1
Pay movies
Phone
Premium TV channels
Private bathroom
Refrigerator
Room service (limited hours)
Shower/tub combination
Towels provided
Airport & Shuttle Information
Kahului Airport -- 28 miles
Kapalua Airport (interisland only) 3 miles
Local Shuttle Info: Shuttle service to Whalers Village and to Historic Lahaina Town
Pet Friendly?
Sorry, pets are not allowed.
About Sheraton Hotels and Resorts
The lobby has fully-wired workstations with free Wi-Fi, printing services, morning paper, coffee, and TV
Offers a fitness program with core performance fitness centers, in-room and restaurant dining options, and even has threir own online fitness website with programs, life tips, and personal training
Sheraton Club Level offers guests rooms with more comfort, convenient, and space including breakfast
Sheraton's Sweet Sleeper Bed provides the ultimate comfort with plush mattresses, soft sheets, and hypoallergenic pillows
The Sheraton Hotels and Resorts highlights above are subject to change without notice.
Group vs. Individual Rates at Sheraton Maui Resort & Spa
The graph above is trends of room rates for both group rates and the lowest online individual prices our system could find at the time the group offer was placed. The lowest group/meeting rate displayed is 49.4% in the month of March 2019 and the highest average individual rate is $611 in the month of March 2019. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Sheraton Maui Resort & Spa in a month when rates are lower.
