Sheraton Maui Resort & Spa

2605 Kaanapali Pkwy, Lahaina, HI 96761 US
View Map Reservations: +1-800-760-7718
4.0 Star Resort Hotel
Select Your Room:
07/11/2020 - 07/12/2020
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4 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Sheraton Maui Resort & Spa

Below are the verified reviews from guests that we have booked recently:
"Vacation Escape"
Overall Score5.0/ 5
We had a totally relaxing vacation enjoying the great food, music and Maui weather (until the rain appeared the last day of our stay.) We enjoy the Sheraton Hotel for the great location and spaciousness. Also the staff is so friendly and helpful. We will definitely return next February. Thank you.
(Individual traveler, booked 1 room), from US flag
03-Mar-2020 Verified Review, stayed from Fri Feb 21 to Sun Mar 01 2020 at a $576.95 average nightly rate.

Summary of Verified Reviews

82
Very Good

Summary of 1,587 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 82/100 based on reviews from all travelers.

"Very good luxury hotel. Located near shopping areas and the beach. Great pool. Beautiful beach."

Beach

91/100
253 reviews

"Awesome beach and beach sports."

Location

85/100
321 reviews

"Great location." Excellent location with good bars, restaurants, shopping and beaches nearby. Easy car access but inadequate parking.

Pool

73/100
150 reviews

"Great pool."

WiFi

71/100
7 reviews

"Good internet service."

Amenities

69/100
255 reviews

"Great grounds and decent buildings." Older facilities and unpleasant entrance area. Elevator in need of updating.

Room

68/100
391 reviews

"Rooms are somewhat clean but have fantastic views." Small rooms with substandard furnishing. Poor balconies and badly cleaned bathrooms. Older rooms with subpar minibars. Shower can be a problem.

Service

65/100
386 reviews

"So-so management, housekeeping, and service professionalism." Reception and restaurant service are not great, but is friendly. Room service could have been improved. Recreation staff is nice. Shuttle service is ok. Valet service is ok. Pool/beach service is ok.

Breakfast

63/100
66 reviews

"Breakfast is decent but expensive."

Bar

60/100
19 reviews

"So-so bar with mediocre drinks."

Cleanliness

56/100
100 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Vibe

50/100
108 reviews

"Decent vibe. Hotel could use some updating." Relatively friendly Atmosphere. Entrance area is not particularly attractive. Hotel could be more stylish. Luxurious Hotel. Luxury hotel. Awesome for a beach holiday. Good resort hotel.

Food

50/100
142 reviews

"Overall dining experience is fine but menu is pricey and not highly rated." Delicious fish & seafood.

Comfort

44/100
119 reviews

"Uncomfortable, cramped rooms, with poor beds."

Value

41/100
119 reviews

"Value for money could be better. Pricey breakfast and dining."

Rated 76/100 based on reviews from families.

"Good beach sports. Great shopping."

Beach

89/100
30 reviews

"Awesome beach and beach sports."

Location

84/100
35 reviews

"Great location. Great shopping and the beach nearby."

Pool

73/100
16 reviews

"Great pool."

Amenities

67/100
37 reviews

"Grounds are great and buildings are okay, but the entrance could be improved."

Service

65/100
46 reviews

"So-so, but friendly, service, but low rated reception."

Breakfast

60/100
7 reviews

"Breakfast is average."

Room

58/100
40 reviews

"Rooms are somewhat clean but have fantastic views." Rooms need better maintenance with complaints about beds, furniture, and bathrooms.

Cleanliness

53/100
14 reviews

"Room cleanliness is acceptable."

Food

50/100
10 reviews

"Food is all right."

Comfort

42/100
17 reviews

"Room is acceptable, but beds have issues with comfort."

Value

40/100
20 reviews

"Value for money could be better."

Vibe

37/100
14 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive.

Rated 77/100 based on reviews from couples.

"Great view."

Beach

92/100
7 reviews

"Beautiful beach."

Location

85/100
14 reviews

"Great location."

Pool

74/100
6 reviews

"Great pool."

Breakfast

64/100
8 reviews

"Breakfast is average."

Room

60/100
19 reviews

"Decent rooms with great views."

Service

60/100
11 reviews

"Service is adequate."

Food

47/100
12 reviews

"Food and menu are not highly reviewed."

Value

41/100
9 reviews

"Value for money could be better."

Comfort

41/100
7 reviews

"More comfort would be nice."

Vibe

36/100
6 reviews

"Vibe is not too good."

Rated 73/100 based on reviews from all travelers.

"Very good luxury hotel. Located near shopping areas and the beach. Great pool. Beautiful beach."

Beach

92/100
10 reviews

"Beautiful beach."

Location

86/100
10 reviews

"Great location."

Pool

72/100
6 reviews

"Great pool."

Amenities

69/100
9 reviews

"Pleasant hotel grounds and decent amenities."

Service

64/100
9 reviews

"Service is average, but very friendly."

Room

61/100
13 reviews

"Room cleanliness is acceptable."

Cleanliness

56/100
7 reviews

"Room cleanliness is acceptable."

Value

40/100
5 reviews

"Value for money could be better."

Rated 79/100 based on reviews from all travelers.

"Very good luxury hotel. Located near shopping areas and the beach. Great pool. Beautiful beach."

Location

87/100
7 reviews

"Great location."

Room

65/100
7 reviews

"Room is all right."

Rated 79/100 based on reviews from all travelers.

"Very good luxury hotel. Located near shopping areas and the beach. Great pool. Beautiful beach."

Location

82/100
6 reviews

"Great location."

Service

65/100
7 reviews

"Service is adequate."

Room

62/100
7 reviews

"Room is all right."

Rated 78/100 based on reviews from all travelers.

"Very good luxury hotel. Located near shopping areas and the beach. Great pool. Beautiful beach."

Beach

90/100
237 reviews

"Awesome beach and beach sports."

Location

84/100
291 reviews

"Great location." Excellent location with good bars, restaurants, shopping and beaches nearby. Easy car access but inadequate parking.

WiFi

75/100
6 reviews

"Good internet service. Wifi quality could be improved."

Pool

72/100
137 reviews

"Great pool."

Amenities

69/100
239 reviews

"Great grounds and decent buildings." Older facilities and unpleasant entrance area.

Room

67/100
358 reviews

"Rooms are somewhat clean but have fantastic views." Small rooms with substandard furnishing. Poor balconies and badly cleaned bathrooms. Older rooms with subpar minibars. Shower can be a problem.

Service

65/100
365 reviews

"So-so management, housekeeping, and service professionalism." Reception and restaurant service are not great, but is friendly. Room service could have been improved. Recreation staff is nice. Shuttle service is ok. Pool/beach service is ok.

Breakfast

61/100
59 reviews

"Breakfast is decent but expensive."

Bar

60/100
19 reviews

"So-so bar with mediocre drinks."

Cleanliness

55/100
90 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Vibe

50/100
100 reviews

"Decent vibe. Hotel could use some updating." Relatively friendly Atmosphere. Entrance area is not particularly attractive. Hotel could be more stylish. Luxurious Hotel.

Food

49/100
131 reviews

"Food and menu are not highly reviewed. Food is a bit overpriced." Delicious fish & seafood.

Comfort

42/100
108 reviews

"Uncomfortable, cramped rooms, with poor beds."

Value

40/100
106 reviews

"Value for money could be better. Pricey breakfast and dining."

Rated 76/100 based on reviews from families.

"Good beach sports. Great shopping."

Beach

89/100
27 reviews

"Awesome beach and beach sports."

Location

86/100
32 reviews

"Great location. Great shopping and the beach nearby."

Amenities

68/100
34 reviews

"Grounds are great and buildings are okay, but the entrance could be improved."

Service

66/100
40 reviews

"So-so, but friendly, service, but low rated reception."

Breakfast

60/100
7 reviews

"Breakfast is average."

Room

59/100
36 reviews

"Rooms are somewhat clean but have fantastic views." Rooms not well-kept, with poor beds and furniture.

Cleanliness

54/100
11 reviews

"Room cleanliness is acceptable."

Food

49/100
9 reviews

"Food could be better."

Comfort

42/100
14 reviews

"Not very comfortable, with poor beds."

Value

39/100
16 reviews

"Value for money could be better."

Vibe

36/100
13 reviews

"Atmosphere not particularly friendly, giving poor vibes." Entrance area is not particularly attractive. Hotel could use some updating.

Rated 76/100 based on reviews from couples.

"Great view."

Location

86/100
10 reviews

"Great location."

Pool

74/100
6 reviews

"Great pool."

Breakfast

62/100
6 reviews

"Breakfast is average."

Service

60/100
10 reviews

"Service is adequate."

Room

58/100
14 reviews

"Room is all right."

Food

48/100
10 reviews

"Food and menu are not highly reviewed."

Value

40/100
8 reviews

"Value for money could be better."

Comfort

40/100
6 reviews

"More comfort would be nice."

Vibe

36/100
6 reviews

"Vibe is not too good."

Review Semantics by TrustYou

Customer Reviews of Sheraton Maui Resort & Spa

Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
2108
Very Good
1709
Average
713
Poor
317
Terrible
241
true
Recent Reviews:
TheChelseaD
Port Neches, Texas
Trip type:
Couples
Exceeded our expectations
May 12, 2020
This resort is beautiful! So glad our travel agent suggested this one for our honeymoon. It definitely exceeded our expectations. It’s right in the mix of things in Lahaina. Service... more »
mki_home
Indianapolis, Indiana
Big mistake, Stay elsewhere!
Apr 18, 2020
Sadly this property was a let down so we will never be back. Unfortunately our initial resort booked on Kanapali Beach was under construction, we confirmed so a week prior... more »
Joanie M
Dover, Ohio
So disappointing!
Mar 25, 2020
We just stay at the Sheraton for the first time (we've been to Maui many times). After traveling and being up for 30 hours, when we checked in, we were... more »
JBS1234
State college
Best place to stay in Kaanapali
Mar 22, 2020
We love this place...we have traveled all over the Carribean and this has been our go to vacation place for the past four years. Additionally, it's a wonderful location, being... more »
bill w
Rocklin, California
Multiple visit
Mar 21, 2020
Sheraton has made a number of changes in past year, adding a lounge and bar at entrance, it opens up a a great view of BlackRock and Ocean. It’s new,... more »
1-5 of 5,088 Reviews

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Property Description

Totally rebuilt, the beautiful Sheraton Maui Resort & Spa reopened in 1997 at the ancient Hawaiian promontory, Pu’u Keka’a, or Black Rock as everyone knows it, on the widest expanse of famous Ka'anapali Beach. Set on 23 beachfront acres on tropically landscaped grounds, contemporary Hawaiian furnished rooms, lanais with breathtaking Pacific views, meandering lagoon-like pool, outstanding snorkeling, nightly torch-lighting and cliff-diving ceremony followed by hula dancing make the experience at Sheraton Maui Resort uniquely Hawaiian.

Amenities / Features

  • Air conditioning
  • Bathrobes
  • Blackout drapes/curtains
  • Cable TV service
  • Closed captioned TV
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free cribs/infant beds
  • Free toiletries
  • Free WiFi
  • Hair dryer
  • HDTV
  • Heating
  • In-room safe
  • Iron/ironing board
  • Lanai
  • LCD TV
  • Lever door handles
  • Linens provided
  • Number of bathrooms - 1
  • Pay movies
  • Phone
  • Premium TV channels
  • Private bathroom
  • Refrigerator
  • Room service (limited hours)
  • Shower/tub combination
  • Towels provided

Airport & Shuttle Information

Kahului Airport -- 28 miles Kapalua Airport (interisland only) 3 miles

Local Shuttle Info: Shuttle service to Whalers Village and to Historic Lahaina Town

Pet Friendly?

Sorry, pets are not allowed.

About Sheraton Hotels and Resorts

  • The lobby has fully-wired workstations with free Wi-Fi, printing services, morning paper, coffee, and TV
  • Offers a fitness program with core performance fitness centers, in-room and restaurant dining options, and even has threir own online fitness website with programs, life tips, and personal training
  • Sheraton Club Level offers guests rooms with more comfort, convenient, and space including breakfast
  • Sheraton's Sweet Sleeper Bed provides the ultimate comfort with plush mattresses, soft sheets, and hypoallergenic pillows

The Sheraton Hotels and Resorts highlights above are subject to change without notice.

Group vs. Individual Rates at Sheraton Maui Resort & Spa

Rate fluctuations of Sheraton Maui Resort & Spa

The graph above is trends of room rates for both group rates and the lowest online individual prices our system could find at the time the group offer was placed. The lowest group/meeting rate displayed is 49.4% in the month of March 2019 and the highest average individual rate is $611 in the month of March 2019. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Sheraton Maui Resort & Spa in a month when rates are lower.