Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Our Hotel Planner Expert Reviews of Sheraton Music City Hotel
Our expert planners periodically visit and review the hotels we represent in person.
"Luxury Retreat with Style in the City"
Overall Score4.5/5
Located on 23 acres of lush green space sits the four-star Sheraton Music City. If you want to feel like you are staying in style & luxury without breaking the bank, this hotel could be a great option.
The hotel offers free airport shuttles, complimentary parking and NO resort fees. This is atypical of four-star, resort hotels.
The possible downsides to some groups are that the hotel rate does not usually include breakfast, but it can be negotiated in. Also, while the rooms and hotel are in immaculate condition, the hotel has not been fully renovated in some time. Some items have been upgraded (bedding and some soft lines), and more upgrades are planned (refinishing of furniture).
Two really good positives are the courtyard. It is truly enchanting and almost makes you feel like you are somewhere else. The fitness center is also very large, bright, and state-of-the art equipment is found inside.
In summary, this hotel would be a great fit for your group, and you will love it as long as you do not mind paying a bit more to have breakfast in the rate, and do not need over-the-top, colorful decor.
Aedan W from
28-Aug-2013 Verified Review
Verified Reviews of Sheraton Music City Hotel
Below are the verified reviews from guests that we have booked recently:
"Hats Ohats off to Korri Payne and Gretchen for Great Customer"
Overall Score5.0/5
Best experience ever! From the very beginning of my stay Korri Payne began giving me exceptional Customer Service. I was traveling alone coming in on Friday night and called the hotel to check on the shuttle and my room confirmation. Korri took the time with me and advised step by step my process once I got off the plane, where to go, time shuttle would arrive and description of my transport. She ensured the time of arrival and it would be there to pick me up that night. She also confirmed my room would be available and that I would be available just as I had confirmed it and I would be left with whatever was available. When I arrived that night Korri wasn’t there but had noted the account and everything went smoothly! I am so greatfull for the professionalism and courtesy of Korri! Secondly, I want to thank Gretchen! She was a life savor. I thought I would never see my scarf again. It was very dear to me I had just gotten it from a trip to Egypt. I left it in the lobby that morning. Had asked just about everyone in the hotel if they’d seen it was just about to accept the fact that I would never see my scarf again. Until I ran into Gretchen. She said come with me. I could not believe it. She had found it and it was on her housekeeping cart. I hugged and hugged and hugged her and cried tears of joy! Thank you Sheraton for all of the great people that work at Sheraton Music City Hotel! Loved the Hotel and especially the Staff! I will definitely be back!
Tracy C. (Individual traveler, booked 1 room), from
16-Dec-2019
Verified Review, stayed from Fri Dec 13 to Sun Dec 15 2019 at a $107.10 average nightly rate.
"Loved the Hotel and Staff."
Overall Score5.0/5
0 five (5 being the greatest) Cleanliness of Grounds 5 Front Desk Customer Service and Management 5 Housekeeping Staff 5 Housekeeping Room 5 Food and Restaurant Staff 5 Overall Stay at this hotel was a 5. Loved my hotel stay. I will definitely stay here again.
Tracy C. (Individual traveler, booked 1 room), from
15-Dec-2019
Verified Review, stayed from Fri Dec 13 to Sun Dec 15 2019 at a $107.10 average nightly rate.
"Great stay! Quiet and elegant."
Overall Score5.0/5
I came for the NatCon conference. The hotel was very clean and comfortable! The hotel was near the conference site. A quock trip The staff were friendly and a staff person in particular is worth mentioning. Brianna was our server/bartender. Over the three day stay I frequented the bar several times. She was friendly. Always greeted us w a smile. During downtime I came to make a strange request. I craved jalapeños. She went to the kitchen (didn’t have to make the trip) to help ease my craving. She is a keeper. Please ensure she receives this message. The breakfast staff were also phenomenal. True customer service and hospitality! They are all attentive and pleasant. They deserve raises and praises. Please ensure they know how appreciative the guests are of their service. Thank you for a great stay!
Shelia O. (Individual traveler, booked 1 room), from
26-Mar-2019
Verified Review, stayed from Sun Mar 24 to Wed Mar 27 2019 at a $197.10 average nightly rate.
Summary of Verified Reviews
87
Excellent
Summary of 2,657 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Excellent airport hotel. Great pool. Great location. Awesome vibe."
Service
85/100
612 reviews
"Friendly service, especially in the restaurant."Service is professional, especially at the bar, and reception is top-notch.Good shuttle service.Management is alright, but housekeeping is not great.Room service could have been improved.Booking process should be better organized. Great valet service.Great hotel security.
Location
81/100
313 reviews
"Great location near the airport."Central location with ok shopping but excellent sightseeing.Average parking. Convenient car access and well-priced parking.Limited choice of restaurants & bars in the area.
Pool
77/100
118 reviews
"Good pool, acceptably clean."
Comfort
74/100
287 reviews
"Great sized rooms, very comfortable with wonderful beds."Noise level is acceptable, although A/C is insufficient and bathrooms are small.
Room
74/100
631 reviews
"Spacious rooms."Clean enough room with okay furniture, but lacking maintenance.Fantastic balconies and views, with excellent beds and TVs.Small rooms and poorly cleaned bathrooms.Outdated rooms with poor kitchenettes, minibars and A/C.Shower can be a problem.
Vibe
74/100
146 reviews
"Awesome vibe. Entrance area is ok. Hotel could use some updating."Stylish hotel. Friendly atmosphere. Luxurious Hotel.Perfect airport hotel. Good for business people.Good choice for a city trip.
Wellness Area
67/100
44 reviews
"Sufficient wellness & sports facilities. Good fitness area."
Cleanliness
65/100
258 reviews
"Rooms and pool are acceptably clean. Clean hotel facilities."The bathrooms and dining area need some cleaning.
WiFi
64/100
37 reviews
"WiFi is decent and okay-priced. Wifi quality could be improved."
Value
61/100
182 reviews
"Fairly good value for money. Pricey breakfast and dining."Internet is affordable. Standard beverage prices.
Food
60/100
170 reviews
"Guests complain about the dining, with a poor menu and high prices."Okay dessert, fruits, and snacks. Dining area could have been cleaner.
Breakfast
50/100
83 reviews
"Breakfast is decent but expensive."
Rated 88/100 based on reviews from families.
"Near city centre. Clean hotel facilities."
Service
89/100
69 reviews
"Efficient, friendly service with a nice reception."
Location
83/100
39 reviews
"Great location near the airport. Near city centre."
Comfort
76/100
37 reviews
"Large, comfortable rooms, reasonably quiet with great beds."
Pool
75/100
24 reviews
"Great pool."
Room
73/100
70 reviews
"Large rooms with comfortable beds and great balconies."Rooms acceptably clean, but needing maintenance, with poor bathrooms.
Amenities
70/100
32 reviews
"Good amenities and entrance area and hotel buildings are alright."
Vibe
69/100
12 reviews
"Decent vibe. Entrance area is ok."
Cleanliness
63/100
34 reviews
"Room cleanliness is acceptable. Moderately clean hotel facilities."
Value
62/100
24 reviews
"Fairly good value for money. Internet is affordable."
Food
61/100
17 reviews
"Food is all right."
WiFi
51/100
8 reviews
"WiFi is decent and okay-priced."
Breakfast
48/100
12 reviews
"Breakfast can be improved."
Rated 88/100 based on reviews from couples.
"Good shuttle service. Good access to airport."
Service
86/100
25 reviews
"Friendly service. Good shuttle service."
Location
81/100
17 reviews
"Great location near the airport."
Pool
77/100
5 reviews
"Great pool."
Comfort
73/100
14 reviews
"Comfortable rooms and beds."
Room
65/100
31 reviews
"Bathrooms not great but beds are good, and room acceptably clean."
Cleanliness
63/100
10 reviews
"Room cleanliness is acceptable."
Food
61/100
9 reviews
"Food is all right."
Value
53/100
9 reviews
"Fairly good value for money."
Rated 84/100 based on reviews from business travelers.
"Spacious rooms. Very comfortable."
Service
86/100
12 reviews
"Friendly service."
Location
81/100
5 reviews
"Great location."
Comfort
73/100
6 reviews
"Very comfortable."
Amenities
72/100
5 reviews
"Good amenities and hotel building is acceptable."
Room
69/100
13 reviews
"Room is all right."
Cleanliness
61/100
5 reviews
"Quite clean."
Food
55/100
5 reviews
"Food is all right."
Rated 84/100 based on reviews from all travelers.
"Excellent airport hotel. Great pool. Great location. Awesome vibe."
Service
85/100
601 reviews
"Friendly service, especially in the restaurant."Service is professional, especially at the bar, and reception is top-notch.Good shuttle service.Management is alright, but housekeeping is not great.Room service could have been improved.Booking process should be better organized. Great valet service.Great hotel security.
Location
82/100
302 reviews
"Great location near the airport."Central location with ok shopping but excellent sightseeing.Average parking. Convenient car access and well-priced parking.Limited choice of restaurants & bars in the area.
Pool
76/100
112 reviews
"Good pool, acceptably clean."
Room
74/100
617 reviews
"Spacious rooms."Clean enough room with okay furniture, but lacking maintenance.Fantastic balconies and views, with excellent beds and TVs.Small rooms and poorly cleaned bathrooms.Outdated rooms with poor kitchenettes, minibars and A/C.Shower can be a problem.
Vibe
73/100
143 reviews
"Awesome vibe. Entrance area is ok. Hotel could use some updating."Stylish hotel. Friendly atmosphere.
Wellness Area
67/100
43 reviews
"Sufficient wellness & sports facilities. Good fitness area."
Cleanliness
64/100
250 reviews
"Rooms and pool are acceptably clean. Clean hotel facilities."Bathroom needs cleaning.
Food
61/100
165 reviews
"Guests complain about the dining, with a poor menu and high prices."Okay dessert, fruits, and snacks.
Value
60/100
173 reviews
"Fairly good value for money. Pricey breakfast and dining."Internet is affordable. Standard beverage prices.
WiFi
59/100
34 reviews
"WiFi is decent and okay-priced. Wifi quality could be improved."
Breakfast
52/100
76 reviews
"Breakfast is decent but expensive."
Rated 88/100 based on reviews from families.
"Near city centre. Clean hotel facilities."
Service
90/100
67 reviews
"Friendly service and great reception."
Location
83/100
37 reviews
"Great location near the airport. Near city centre."
Comfort
76/100
36 reviews
"Large, comfortable rooms, reasonably quiet with great beds."
Pool
74/100
22 reviews
"Great pool."
Room
74/100
67 reviews
"Large rooms with comfortable beds and great balconies."Rooms acceptably clean, but needing maintenance, with poor bathrooms.
Amenities
70/100
32 reviews
"Good amenities and entrance area and hotel buildings are alright."
Vibe
69/100
12 reviews
"Decent vibe. Entrance area is ok."
Cleanliness
64/100
32 reviews
"Room cleanliness is acceptable. Moderately clean hotel facilities."
Food
62/100
16 reviews
"Food is all right."
Value
60/100
21 reviews
"Fairly good value for money."
Breakfast
48/100
12 reviews
"Breakfast can be improved."
WiFi
46/100
5 reviews
"Complaints about WiFi."
Rated 88/100 based on reviews from couples.
"Good shuttle service. Good access to airport."
Service
86/100
24 reviews
"Friendly service. Good shuttle service."
Location
81/100
17 reviews
"Great location near the airport."
Pool
77/100
5 reviews
"Great pool."
Comfort
73/100
13 reviews
"Comfortable rooms and beds."
Room
65/100
30 reviews
"Bathrooms not great but beds are good, and room acceptably clean."
Cleanliness
63/100
10 reviews
"Room cleanliness is acceptable."
Food
61/100
9 reviews
"Food is all right."
Value
53/100
8 reviews
"Fairly good value for money."
Rated 81/100 based on reviews from business travelers.
"Spacious rooms. Fantastic service."
Service
86/100
12 reviews
"Friendly service."
Comfort
73/100
6 reviews
"Very comfortable."
Amenities
72/100
5 reviews
"Good amenities and hotel building is acceptable."
Room
69/100
12 reviews
"Room is all right."
Cleanliness
61/100
5 reviews
"Quite clean."
Food
55/100
5 reviews
"Food is all right."
Customer Reviews of Sheraton Music City Hotel
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
733
Very Good
721
Average
333
Poor
128
Terrible
99
true
Recent Reviews:
12penneyb
McKinney, Texas
Trip type:
Family
Quiet Hotel Close to I-40
Jul 12, 2020
We spent one night here during our trip home from the Smoky Mountains. We intentionally chose this hotel because it was close to I-40. We were excited to see that...
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We spent one night here during our trip home from the Smoky Mountains. We intentionally chose this hotel because it was close to I-40. We were excited to see that it is in a nice area that, although close to the interstate, felt insulated from the hustle and bustle. Check in was quick and efficient. The staff greeted us courteously. (We booked online through Hotels.com.) They charge for parking, but we felt safe leaving our vehicles full of camping gear in the lot because the gates require the room key for entry and exit. Our room was clean and the temperature of the room was perfect. We were a little concerned when we went to enter our room and realized it was missing a sticker on it that assured us it was sanitized. The other rooms across the hall all had the stickers. The housekeeper was a few doors down the hallway and I asked her about our room. She assured me it had been sanitized. They let us know at check in that the bar and restaurant were open, but due to COVID-19, room service was not currently available. So, we opted to grab dinner elsewhere. We had a restful night in our room that overlooked the pool. We did not go down to that area because guests in the pool were not wearing masks. At checkout, the desk staff person leaned out to the desk and told my husband to use the card to leave the parking lot and drop it in the box in the lobby. There was no checkout process required, as they sent us a copy of the paperwork via email. It was pouring rain when we left, so we loaded under the front covered area. The parking lot attendant at the front was very helpful with taking care of dropping the keys in the box for us, so we didn’t have to reenter the hotel. This hotel does have evidence of its age. Our shower had a crack in the tub and the linens showed some age, but overall it was a comfortable stay that we felt was worth the money.
Know before you go: masks are required in the hotel at this time. Parking costs money, but is worth it. Hotels.com had the best deal on prices.
Very nice hotel! Lots of southern charm & it was clean. Friendly service by Joseph and Micah in particular - thank you guys for carrying my bags and helping me...
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Very nice hotel! Lots of southern charm & it was clean. Friendly service by Joseph and Micah in particular - thank you guys for carrying my bags and helping me get my car from the parking lot. Secluded location.
Hotel Manager Becca Dunn was incredibly helpful during our stay during these stressful times. She personally helped us track down open restaurants for our meals. All hotel staff went above...
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Hotel Manager Becca Dunn was incredibly helpful during our stay during these stressful times. She personally helped us track down open restaurants for our meals. All hotel staff went above and beyond to make our stay as comfortable as possible.
Got the upgrade due to my status so the room was really good. King size bed with sitting area and large bathroom.
I was there for 2 days and I...
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Got the upgrade due to my status so the room was really good. King size bed with sitting area and large bathroom. I was there for 2 days and I night. I got there early so that I could see some sights only the hotel isn’t near anything and they don’t have a shuttle to get you downtown. The lounge serves breakfast and snacks at dinner time. If you don’t eat meat, don’t plan on getting any good snacks in the lounge at night.
EGHatSMC, Director of Operations at Sheraton Music City Hotel, responded to this review
Greetings CarolAnnG11,
Thank you for your loyalty to the BonVoy program and writing a review about your stay. We were happy to hear that you enjoyed your room, but we were sorry to hear that you were not fully satisfied with your overall stay with us at the Sheraton Music City. It is true that our location is not in the heart of the downtown area, but we are a short drive to downtown and to other Nashville visitor destinations. Additionally, we have complimentary shuttle service to and from the Nashville International Airport. Typically, we offer a full breakfast, lunch and dinner menu daily with a wide variety of options from salads to steaks. The exciting news is we are changing our menus soon, and will have additional vegetarian options available. We hope that you will return again when your travels bring you back to Nashville.
I’m giving a warning to everybody that has a reservation or is going to be staying at this hotel my experience was absolutely horrible with all this coronavirus going on...
more »
I’m giving a warning to everybody that has a reservation or is going to be staying at this hotel my experience was absolutely horrible with all this coronavirus going on last weekend I got a hotel for two nights checked in late woke up in the morning the sheets on my bed had mold all over him mold all over my pillows stains all over the sheets took pictures of everything went and talk to the manager and I never have got my room comped and I’m still fighting with them to count my room these pictures were absolutely Horrible dirty towels in the corner in the closet absolutely disgusting and filthy And at this point I still have not got any money back or my rooms comped I would not stay here ever again
EGHatSMC, Manager at Sheraton Music City Hotel, responded to this review
Good Morning ErikM,
Thank you for your comments. We understand how frustrating it is to have to encounter housekeeping issues while trying to have a stress-free trip, and we regret that were unable to provide the level of service that you deserve. As you know, we have been looking into these issues and have discussed your stay with you personally. We thank you for bringing these issues to our attention, and assure you that this is not our level cleanliness that we maintain at the Sheraton Music City Hotel.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
Enjoy a warm, southern welcome at the Sheraton Music City Hotel!
From our lush 23 acre estate, you can connect with the heart of downtown Nashville, the Country Music Hall of Fame and experience the awe of The Grande Ole Opry. Spend a relaxing day at one of Nashville’s beautiful state parks, the Adventure Science Center, Nashville Shores Water Park, Nashville Zoo, or the home of President Andrew Jackson – The Hermitage. All this while based only 2 miles away from Nashville International Airport!
Gather with friends for a relaxed conversation in our beautiful open-air courtyard or swim to your heart’s content in our refreshing indoor and outdoor swimming pools. As evening falls, retreat to your spacious guest room - the largest in Davidson County - and step into the fresh air on your private balcony or patio.
Over 32,000 square feet of centralized and elegant meeting space invites groups of 20 to 1,300 for meetings, events, galas and weddings. As the second largest freestanding convention hotel in Nashville, we are honored to have been recognized with ten consecutive "Gold Key Awards" for meeting excellence from Meetings & Conventions Magazine.
Find all of the comforts of home and spend time with loved ones, at the Sheraton Music City Hotel.
Green Sustainability
Yes.
Amenities / Features
Air conditioning
Balcony
Blackout drapes/curtains
Braille signage
Cable TV service
Closed captioned TV
Coffee/tea maker
Connecting/adjoining rooms available
Daily housekeeping
Designer toiletries
Desk
Eco-friendly toiletries
Flat-panel TV
Free bottled water
Free toiletries
Hair dryer
In-room climate control (air conditioning)
In-room massage available
In-room safe
Iron/ironing board
Lever door handles
Pay movies
Phone
Pillowtop mattress
Premium bedding
Premium TV channels
Refrigerator (on request)
Room service (limited hours)
Shower/tub combination
Turndown service
Video-game console
Visual fire alarm
WiFi (surcharge)
Airport & Shuttle Information
Located just 2 miles from Nashville International Airport and situated on 23 acres. Complimentary shuttle service and parking. BNA is within 600 miles of 50% of the U.S. Population!
Local Shuttle Info: Complimentary Airport Transportation
Breakfast Information
available a la carte in restaurant
Pet Friendly?
Yes! Pets are allowed. Pets allowed with signed pet waiver and a non refundable $75.00 fee
Internet / WiFI
GUESTROOM INTERNET:
Price:Complimentary
Bandwidth: 2mbps
# of Days: Per day
Uses: Web browsing, email, small file downloading / uploading
High Speed
Price: $4.95
Bandwidth: 5mbps
# of Days: Per day
Uses: Web browsing, streaming small video and music content, email, medium file downloading / uploading, light gaming.
Enhanced High Speed
Price: $12.95
Bandwidth: 15mbps
# of Days: Per day
Uses: Web browsing, streaming any video and music content
INTERNET MEETING ROOM:
Hotel has 100mb bandwith available
Daily internet Connection Pricing:
Initial Wired Internet Connection $225
Additional Wired Connections Each $225
Initial Wireless Connection (1-25 users/devices) $125
Wireless Connection (26-50 users/devices) $250
Wirless Connection (51-100 users/devices) $375
Wireless Conncetion (101-200 users/devices) $500
These are shared bandwidth connections inteded for email, light surfing & social media)
About Sheraton Hotels and Resorts
The lobby has fully-wired workstations with free Wi-Fi, printing services, morning paper, coffee, and TV
Offers a fitness program with core performance fitness centers, in-room and restaurant dining options, and even has threir own online fitness website with programs, life tips, and personal training
Sheraton Club Level offers guests rooms with more comfort, convenient, and space including breakfast
Sheraton's Sweet Sleeper Bed provides the ultimate comfort with plush mattresses, soft sheets, and hypoallergenic pillows
The Sheraton Hotels and Resorts highlights above are subject to change without notice.
