Hyatt Regency Phoenix

122 N 2nd St, Phoenix, AZ 85004 US near Exit 145 on I-10 (~0.9mi)
View Map Reservations: +1-800-760-7718
4.0 Star Property Near Arizona Science Center
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Very Good
4.0/5

Based on 2764 guest reviews

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  • Pool umbrellas
  • Free wired Internet
  • Free WiFi
  • Breakfast available (surcharge)
  • Bar/lounge
  • Fitness facilities
  • Outdoor pool
  • Pool hoist on site
  • Wheelchair-accessible pool
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01/26/2021 - 01/27/2021
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10 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Hyatt Regency Phoenix

Below are the verified reviews from guests that we have booked recently:
"New Year’s Eve stay and meal at the Compass Room."
Overall Score4.0/ 5
As always, the Compass Room is an interesting place to dine. It’s been a while since being there and I noticed two things about the Ambiance. It’s definitely showing it age and the clientele has become so casual in their dress as to make it just feel like any other Phoenix restaurant. The service was good up until it was time to leave and the friendliness wore off. The price tag with tip for two of us was just shy of $400.00 and definitely not worth anywhere near the price. The “fancy” preparation and combination choices made for some realky off putting tastes. I would say the filet was good, but ordinary. I saw a lot of plates being picked up almost untouched. As far as the room was concerned, I would say it was upsscale, as it should be. Once again, it was very pricey at more than $500.00 for the night. However, there was one issue that needs to be mentioned; even as disgusting as it is. It was noted soon after checking that the toilet just barely flushed. Literally five min before midnight, a number one with minimal paper stopped it completely! Maintenance could not plunge the problem as the plunger would not fit the toilet drain. Another trip to get the snake, which finally solved the problem. Still the toilet is very anemic and I think would not take care of the real deal. The maintenance.man said these “new” toilets are a lot of problem and his calls have easily doubled. Because of water splashing out of the toilet during attempts to clear it, I asked that the floor be cleaned and sprayed with a disinfectant. Another man came up a few minutes later to do that chore. So that’s my review and take of the Hyatt Regency in downtown Phoenix.
(Individual traveler, booked 1 room), from US flag
01-Jan-2020 Verified Review, stayed from Tue Dec 31 to Wed Jan 01 2020 at a $384.24 average nightly rate.
"Hyatt Regency Hotel Great location."
Overall Score5.0/ 5
My son and I had a great time. It was an easy walk to the ballpark. After the game, we returned to the hotel and watched the fireworks. It was a good experience. The Customer Service was also really good.
(Individual traveler, booked 1 room), from US flag
11-Aug-2019 Verified Review, stayed from Fri Jul 05 to Sat Jul 06 2019 at a $105.73 average nightly rate.
"Construction and loud."
Overall Score2.0/ 5
The hotel was under construction which is fine but when they start banging and hammering so early in the morning it is not fun. I have stayed there before and everything was good but this time during a remodel I won’t be staying again until after the remodel is complete.
(Individual traveler, booked 1 room), from US flag
24-Jun-2019 Verified Review, stayed from Fri Jun 21 to Sat Jun 22 2019 at a $90.43 average nightly rate.
"Great Stay"
Overall Score5.0/ 5
Stay only two days for cheer competition and overall front staff was great. Housekeeping didn’t call back when I had a question about an item left there tho. I call to speak to someone and she said she was heading there to check on it and call back right away but she didn’t, Waited 15 mins and no call so I had to call back. Bathroom had a bit of an odor that’s just remain there since we arrive but other than that it was a great weekend.
(Individual traveler, booked 1 room), from US flag
22-Feb-2019 Verified Review, stayed from Sat Feb 16 to Mon Feb 18 2019 at a $236.47 average nightly rate.
"Much Impressed"
Overall Score5.0/ 5
Loved everything about this hotel. The staff was friendly and went above and beyond!
(Individual traveler, booked 1 room), from US flag
20-Feb-2019 Verified Review, stayed from Sat Feb 16 to Mon Feb 18 2019 at a $236.44 average nightly rate.
"Could have used more perks for the price."
Overall Score4.0/ 5
Staff was really friendly and helpful. Meals and snacks over priced. Could have used more perks for cost of room. Convenient location.
(Individual traveler, booked 1 room), from US flag
19-Feb-2019 Verified Review, stayed from Fri Feb 15 to Sun Feb 17 2019 at a $267.00 average nightly rate.

Summary of Verified Reviews

88
Excellent

Summary of 1,911 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 88/100 based on reviews from all travelers.

"Excellent city hotel. Close to Starbucks. Great location."

Location

87/100
257 reviews

"Great location. Pricey, inconvenient parking." Central location with great sightseeing, dining out and shopping. Close to business sites.

Service

84/100
301 reviews

"Efficient, friendly service with a nice reception." Average wait staff and housekeeping. Great valet service. Room service is average. Booking process is sufficient.

Room

75/100
388 reviews

"Wonderful beds and views in big but old rooms." Neglected rooms with bad A/C, unsightly furniture, and so-so TV's. Small rooms and poorly cleaned bathrooms. Poorly reviewed kitchenettes and balconies. Shower can be a problem.

Food

70/100
144 reviews

"Dining disappointed some guests in quality and price." Menu and snacks are alright. Great desserts & fruits.

Cleanliness

69/100
122 reviews

"Quite clean. Clean hotel facilities. Bathroom needs cleaning."

Amenities

61/100
142 reviews

"Okay buildings and entrance area. Elevator in need of updating." Generally old facilities, although conference area was good. Unspectacular architecture.

Breakfast

48/100
24 reviews

"Breakfast is reasonably priced, but not exceptional."

Value

46/100
67 reviews

"Value for money could be better. Food is a bit overpriced." Acceptable breakfast prices.

Wellness Area

44/100
22 reviews

"Wellness & sports facilities could be improved. Average fitness area."

WiFi

42/100
9 reviews

"Wifi quality could be improved."

Pool

28/100
73 reviews

"Pool should be renewed."

Rated 83/100 based on reviews from families.

"Clean hotel facilities."

Location

87/100
53 reviews

"Well-located, although unfortunately the parking isn't easy."

Service

83/100
44 reviews

"Friendly service and great reception."

Room

65/100
66 reviews

"Rooms are okay but insufficiently maintained." Outdated room with poor bathrooms and substandard furniture. Excellent beds and great views.

Cleanliness

62/100
24 reviews

"Room cleanliness is acceptable. Moderately clean hotel facilities."

Vibe

58/100
23 reviews

"Decent vibe. Hotel could use some updating. Entrance area is ok."

Amenities

58/100
28 reviews

"Okay buildings and entrance area."

Value

49/100
13 reviews

"Value for money could be better."

Wellness Area

44/100
6 reviews

"Wellness & sports facilities could be improved."

Pool

27/100
29 reviews

"Pool should be renewed."

Rated 86/100 based on reviews from couples.

"Great view. Great reception."

Location

86/100
18 reviews

"Great location."

Service

86/100
19 reviews

"Friendly service."

Food

69/100
11 reviews

"Food is all right."

Room

67/100
26 reviews

"Beds and views are impressive, but cleanliness just so-so."

Cleanliness

64/100
9 reviews

"Room cleanliness is acceptable."

Value

45/100
7 reviews

"Value for money could be better."

Pool

29/100
8 reviews

"Pool should be renewed."

Rated 87/100 based on reviews from business travelers.

"Spacious rooms. Comfortable beds."

Location

89/100
17 reviews

"Great location."

Service

85/100
16 reviews

"Friendly service."

Room

67/100
23 reviews

"Great beds in okay rooms."

Comfort

66/100
10 reviews

"Relatively comfortable, with good beds."

Amenities

59/100
7 reviews

"Average hotel building."

Pool

30/100
6 reviews

"Pool should be renewed."

Rated 83/100 based on reviews from solo travelers.

"Fantastic service. Great room."

Room

67/100
5 reviews

"Room is all right."

Rated 85/100 based on reviews from all travelers.

"Excellent city hotel. Close to Starbucks. Great location."

Location

87/100
245 reviews

"Great location. Pricey, inconvenient parking." Central location with great sightseeing, dining out and shopping. Close to business sites.

Service

84/100
285 reviews

"Efficient, friendly service with a nice reception." Average wait staff and housekeeping. Great valet service. Room service is average. Booking process is sufficient.

Room

75/100
374 reviews

"Wonderful beds and views in big but old rooms." Neglected rooms with bad A/C, unsightly furniture, and so-so TV's. Small rooms and poorly cleaned bathrooms. Poorly reviewed kitchenettes and balconies. Shower can be a problem.

Food

69/100
141 reviews

"Dining disappointed some guests in quality and price." Menu and snacks are alright. Great desserts & fruits.

Cleanliness

68/100
119 reviews

"Quite clean. Clean hotel facilities. Bathroom needs cleaning."

Amenities

61/100
137 reviews

"Okay buildings and entrance area. Elevator in need of updating." Generally old facilities, although conference area was good. Unspectacular architecture.

Breakfast

53/100
21 reviews

"Decent and moderately priced breakfast."

Value

48/100
65 reviews

"Value for money could be better. Food is a bit overpriced." Acceptable breakfast prices.

WiFi

42/100
9 reviews

"Wifi quality could be improved."

Wellness Area

37/100
20 reviews

"Wellness & sports facilities could be improved. Average fitness area."

Pool

28/100
70 reviews

"Pool should be renewed."

Rated 81/100 based on reviews from families.

"Clean hotel facilities."

Location

87/100
51 reviews

"Well-located, although unfortunately the parking isn't easy."

Service

85/100
42 reviews

"Friendly service."

Room

64/100
64 reviews

"Rooms are okay but insufficiently maintained." Outdated room with poor bathrooms and substandard furniture. Excellent beds and great views.

Cleanliness

62/100
24 reviews

"Room cleanliness is acceptable. Moderately clean hotel facilities."

Vibe

58/100
23 reviews

"Decent vibe. Hotel could use some updating. Entrance area is ok."

Amenities

58/100
27 reviews

"Okay buildings and entrance area."

Value

49/100
13 reviews

"Value for money could be better."

Wellness Area

42/100
5 reviews

"Wellness & sports facilities could be improved."

Pool

27/100
28 reviews

"Pool should be renewed."

Rated 82/100 based on reviews from couples.

"Great reception. Great view."

Location

86/100
17 reviews

"Great location."

Service

86/100
18 reviews

"Friendly service."

Food

69/100
11 reviews

"Food is all right."

Room

67/100
25 reviews

"Beds and views are impressive, but cleanliness just so-so."

Cleanliness

64/100
9 reviews

"Room cleanliness is acceptable."

Value

45/100
7 reviews

"Value for money could be better."

Pool

29/100
8 reviews

"Pool should be renewed."

Rated 87/100 based on reviews from business travelers.

"Comfortable beds. Great location."

Location

89/100
14 reviews

"Great location."

Service

86/100
11 reviews

"Friendly service."

Room

69/100
19 reviews

"Great beds in okay rooms."

Comfort

68/100
7 reviews

"Relatively comfortable, with good beds."

Rated 83/100 based on reviews from solo travelers.

"Fantastic service. Great room."

Room

67/100
5 reviews

"Room is all right."

Rated 94/100 based on reviews from all travelers.

"Excellent city hotel. Close to Starbucks. Great location."

Location

89/100
6 reviews

"Great location."

Service

86/100
7 reviews

"Fantastic service."

Review Semantics by TrustYou

Property Description

With a stay at Hyatt Regency Phoenix, you'll be centrally located in Phoenix, steps from Herberger Theater Center and Phoenix Symphony Hall. This 4-star hotel is 0.1 mi (0.2 km) from Phoenix Convention Center and 0.4 mi (0.6 km) from Arizona State University - Downtown Phoenix.

Enjoy American cuisine at Compass Arizona Grill, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/café. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available for a fee.

Make yourself at home in one of the 693 guestrooms featuring refrigerators and iPod docking stations. 55-inch flat-screen televisions with premium TV channels provide entertainment, with wired and wireless Internet access available for a surcharge. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Herberger Theater Center - 0.1 km / 0.1 mi
Phoenix Symphony Hall - 0.1 km / 0.1 mi
Phoenix Convention Center - 0.2 km / 0.1 mi
Roosevelt Row - 0.5 km / 0.3 mi
Orpheum Theatre - 0.5 km / 0.3 mi
Arizona Center - 0.6 km / 0.4 mi
Heritage Square - 0.6 km / 0.4 mi
Children's Museum of Phoenix - 0.6 km / 0.4 mi
Arizona State University - Downtown Phoenix - 0.6 km / 0.4 mi
Arizona Science Center - 0.7 km / 0.4 mi
Phoenix City Hall - 0.8 km / 0.5 mi
Talking Stick Resort Arena - 0.8 km / 0.5 mi
The Van Buren - 0.8 km / 0.5 mi
Arizona Federal Theatre - 0.9 km / 0.6 mi
Chase Field - 1.1 km / 0.7 mi

The nearest airports are:
Sky Harbor Intl. Airport (PHX) - 11.8 km / 7.4 mi
Scottsdale, AZ (SCF) - 32 km / 19.9 mi
Phoenix, AZ (DVT-Phoenix Deer Valley) - 32.2 km / 20 mi
Mesa, AZ (MSC-Falcon Field Municipal) - 35.7 km / 22.2 mi
Phoenix - Mesa Gateway Airport (AZA) - 51.1 km / 31.7 mi

Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Phoenix? This hotel has facilities measuring 48,000 square feet (4 square meters), including a conference center. Self parking (subject to charges) is available onsite.

Don't miss out on the many recreational opportunities, including an outdoor pool, a spa tub, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Green Sustainability

All recyclable items are collected from the public areas, meeting rooms, offices and some Heart of the House areas. Once collected all materials (paper, plastic, cardboard, and now glass) are placed in the large green rolling containers, located in the basement. All recyclable materials can be put in the same receptacle, as this is considered a co-mingled process, and will then be separated at the recycling facility by Waste Management. We have a program to recycle batteries, electronics, paints and cleaning solvents. These items should not be combined with normal trash or recyclables. There are special containers located in the Engineering area, providing a safe environment for these materials. We encourage all associates and guests to recycle any of these items, and have them brought to the Engineering Office.In the Banquet Kitchen, we are currently participating in a food recycle program, sponsored by LA & FS Specialty (a produce company). The program, called Chefs to End Hunger operates in CA, AZ & New Mexico. We order boxes from the company, each box with 3 pans. When our order is dropped the next day, the driver picks up and delivers the leftover food to St. Mary’s Food Alliance and Phoenix Rescue Mission.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Pool umbrellas
  • Conference space size (meters) - 4
  • Free wired Internet
  • Limo or Town Car service available
  • Free WiFi
  • Braille or raised signage
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower
  • Tours/ticket assistance
  • Accessible bathroom
  • Multilingual staff
  • Conference center
  • Breakfast available (surcharge)
  • Bar/lounge
  • Laundry facilities
  • Elevator
  • Outdoor pool
  • Mountain biking nearby
  • Banquet hall
  • Ballroom
  • Express check-in
  • Meeting rooms
  • Spa tub
  • Total number of rooms - 693
  • Number of floors - 21
  • Parking height restrictions apply
  • Television in common areas
  • Coffee shop or café
  • Free newspapers in lobby
  • Wedding services
  • 24-hour fitness facilities
  • Luggage storage
  • Express check-out
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Number of restaurants - 2
  • Smoke-free property
  • Safe-deposit box at front desk
  • Hiking/biking trails nearby
  • Self parking (surcharge)
  • Conference space
  • Valet parking (surcharge)
  • Free pool cabanas
  • Computer station
  • Terrace
  • Hair salon
  • ATM/banking
  • Pool sun loungers
  • Wheelchair accessible path of travel
  • Concierge services

Airport & Shuttle Information

Sky Harbor International Airport is 3 1/2 miles from the Hyatt Regency Phoenix. Desert Coach Shuttle is $10 per person, each way. Taxi's are approximately $20 one way.

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pets not allowed

pets are not permitted. the only exception is dogs for the disabled.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 25 per person (approximately)
  • Fee for in-room wireless Internet: USD 5.00 per night (rates may vary)
  • Fee for in-room wired Internet: USD 15.95 per night (rates may vary)
  • Self parking fee: USD 23 per day (in/out privileges)
  • Valet parking fee: USD 33 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast and lunch.
  • The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Staff temperature checks are conducted regularly

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)

Property confirms they are implementing enhanced cleaning measures

About Hyatt Hotels and Resorts

  • Join the Hyatt Gold Passport and get free nights, services, and benefits at any Hyatt worldwide
  • Hyatt offers spa and golf vacations, kid friendly and family getaways, a couple's retreat, and even vacation ownership
  • With more than 500 properties, Hyatt prides itself on delivering the best in comfort and relaxation
  • Guestrooms and suites offer flexibles spaces for guests to rest, feel comfortable and unwind
  • Meeting and event space is handled with care and the professionalism deserved

The Hyatt Hotels and Resorts highlights above are subject to change without notice.

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