Vacation Inn Phoenix

2420 W Thomas Rd, Phoenix, AZ 85015 US near Exit 201 on I-17 (~0.1mi)
View Map Reservations: +1-800-760-7718
2.5 Star Property
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Poor
2.0/5

Based on 80 guest reviews

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  • Outdoor pool at hotel
  • Free comp. breakfast
  • The Avg. Group Saves 36.9%!
  • 146 sleeping rooms in hotel
  • 2 floors in property
  • Check in: 3:00 PM
  • Groups/Meetings rating of 10.0/10
Select Your Room:
01/26/2021 - 01/27/2021
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5 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Vacation Inn Phoenix

Below are the verified reviews from guests that we have booked recently:
"Dirty, smelly and sketchy."
Overall Score1.0/ 5
When we arrived, there was a sign on the door saying they would be back in 15 minutes, not a good start. Some beds have cigarette burns, some rooms had roaches, one had a pigeon nesting on the balcony. The hallways were dirty and smelled like smoke. Honestly, just a really terrible motel that costs more than it should.
(Group coordinator, booked 6 rooms), from US flag
08-Apr-2019 Verified Review, stayed from Fri Apr 05 to Sun Apr 07 2019 at a $54.18 average nightly rate.
"Dirty Hotel!"
Overall Score4.0/ 5
This was a very dirty hotel! The room was gross! I would not recommend it to anyone!
(Individual traveler, booked 1 room), from US flag
24-Mar-2019 Verified Review, stayed from Sat Mar 16 to Sun Mar 17 2019 at a $92.29 average nightly rate.
"Dirty Hotel!"
Overall Score4.0/ 5
This was a very dirty hotel! The room was gross! I would not recommend it to anyone!
(Individual traveler, booked 1 room), from US flag
24-Mar-2019 Verified Review, stayed from Sat Mar 16 to Sun Mar 17 2019 at a $92.29 average nightly rate.
"Not a property for cheerleaders."
Overall Score1.0/ 5
Very bad experience, the customer in front of me while waiting to check in said she was biting by bed bugs. I ask to see my room before I check in, found my room dirty and the shower was clogged it had about 1/2 inch of water, told them at the front desk they said sorry here try this other room, as we made our way to the other room we see four men hanging out drinking and passing around what look like a pipe while one of the men was using the bathroom this all occurred at 230am, looked at the other room and looked dirty, smelled like smoke my daughter said she saw bugs in the bathroom. I went back and said no we cannot stay ask for deposit back and called you yesteray for my refund. I had to pay 192 a day across the street. This location cannot be listed for teams especially cheerleaders, especially after a long drive to arrive to this not a safe location looked like a crack house, I need my refund did not stay at Location and was a very bad experience for my daughter wife and me. Please just refund me my money back and remove this location from hotels four teams.
(Individual traveler, booked 1 room), from US flag
10-Mar-2019 Verified Review, stayed from Fri Mar 08 to Sun Mar 10 2019 at a $117.40 average nightly rate.
"No Good"
Overall Score1.0/ 5
No Good
(Individual traveler, booked 1 room), from US flag
26-Feb-2019 Verified Review, stayed from Fri Feb 22 to Sat Feb 23 2019 at a $99.00 average nightly rate.
"Horrible Experience"
Overall Score1.0/ 5
When we walked into the room we were greeted by two cockroaches in the kitchen area crawling on the wall. We stayed only one night, we spent the night listening to the neighbors next to us on drug fighting and slamming doors. We left as quickly as possible the next morning, we opened the door to find two men one homeless and the other soliciting women by our door. We had to call hotel security to walk us out of our room as we did not feel safe. One of the men followed us and then got in his car and blocked us in the parking lot so we could not leave, with his car parked behind ours. I would NOT recommend ever staying here again, it's unsafe and not clean.
(Individual traveler, booked 1 room), from US flag
26-Feb-2019 Verified Review, stayed from Sat Feb 23 to Sun Feb 24 2019 at a $99.00 average nightly rate.
"No Good"
Overall Score1.0/ 5
Nasty
(Individual traveler, booked 1 room), from US flag
25-Feb-2019 Verified Review, stayed from Fri Feb 22 to Sat Feb 23 2019 at a $99.00 average nightly rate.
"Nasty"
Overall Score1.0/ 5
No good at all did not stay.
(Individual traveler, booked 1 room), from US flag
25-Feb-2019 Verified Review, stayed from Fri Feb 22 to Sat Feb 23 2019 at a $99.00 average nightly rate.
"I've been to many shitty places but this one is the shittiest."
Overall Score1.0/ 5
1. Room smells of smoke/bleach 2. Bed is as hard as a rock 3. Shady location, ran down property 4. Super thing walls. Can hear neighbour's TV/Radio 5. There is a door in your room that leads to the room next door. It is poorly secured with a bolt/super glue!?.
(Individual traveler, booked 1 room), from US flag
03-Feb-2019 Verified Review, stayed from Fri Feb 01 to Sat Feb 02 2019 at a $40.68 average nightly rate.

Summary of Verified Reviews

47
Poor

Summary of 1,180 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 47/100 based on reviews from all travelers.

"Inadequate rooms with subpar service. Location is inconvenient. Vibe is not too good. Pool should be renewed."

WiFi

52/100
16 reviews

"Regular internet service. Wifi quality could be improved."

Service

40/100
163 reviews

"Complaints about service friendliness and professionalism." Great housekeepers but less impressive management. Hotel security can be an issue.

Breakfast

38/100
7 reviews

"Breakfast can be improved."

Location

34/100
65 reviews

"Location is inconvenient. Easy car access but inadequate parking."

Room

30/100
290 reviews

"Outdated, rooms with poor cleanliness and maintenance." Small rooms and poorly cleaned bathrooms. Cramped rooms with bad beds and substandard A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

Food

29/100
7 reviews

"Food could be better."

Comfort

27/100
96 reviews

"Rooms with complaints about size, comfort, and A/C." Rooms are small and noisy, with subpar beds.

Pool

25/100
8 reviews

"Pool should be renewed."

Vibe

24/100
60 reviews

"Vibe is not too good. Entrance area is not particularly attractive." Hotel could use some updating. Atmosphere could be friendlier.

Amenities

16/100
99 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Terrace is not particularly attractive.

Cleanliness

15/100
203 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 45/100 based on reviews from families.

""

Service

43/100
24 reviews

"Complaints about reception and the friendliness of staff."

Location

39/100
13 reviews

"Location is inconvenient."

Comfort

27/100
14 reviews

"Not very comfortable, with poor beds."

Room

24/100
44 reviews

"Poorly maintained and cleaned rooms." Poorly cleaned bathrooms with complaints about the beds and furniture.

Amenities

16/100
11 reviews

"Hotel buildings could use some improvement."

Vibe

16/100
5 reviews

"Vibe is not too good."

Cleanliness

13/100
29 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 36/100 based on reviews from business travelers.

""

Value

65/100
6 reviews

"Fairly good value for money."

Service

36/100
15 reviews

"Complaints about reception and the friendliness of staff."

Room

26/100
19 reviews

"Inadequately cleaned and maintained rooms and bathrooms."

Vibe

22/100
5 reviews

"Vibe is not too good."

Cleanliness

14/100
15 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Rated 41/100 based on reviews from couples.

""

Service

36/100
10 reviews

"Service could be improved."

Comfort

26/100
6 reviews

"Not very comfortable, with poor beds."

Room

22/100
17 reviews

"Somewhat unclean rooms with uncomfortable beds and poor bathrooms."

Amenities

21/100
5 reviews

"Hotel buildings could use some improvement."

Cleanliness

15/100
12 reviews

"Rooms could be cleaner."

Rated 40/100 based on reviews from all travelers.

"Inadequate rooms with subpar service. Location is inconvenient. Vibe is not too good. Pool should be renewed."

WiFi

52/100
16 reviews

"Regular internet service. Wifi quality could be improved."

Service

40/100
160 reviews

"Complaints about service friendliness and professionalism." Great housekeepers but less impressive management. Hotel security can be an issue.

Location

33/100
60 reviews

"Location is inconvenient. Easy car access but inadequate parking."

Room

31/100
274 reviews

"Outdated, rooms with poor cleanliness and maintenance." Small rooms and poorly cleaned bathrooms. Cramped rooms with bad beds and substandard A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

Breakfast

30/100
6 reviews

"Breakfast can be improved."

Comfort

29/100
89 reviews

"Rooms with complaints about size, comfort, and A/C." Rooms are small and noisy, with subpar beds.

Food

29/100
7 reviews

"Food could be better."

Pool

25/100
8 reviews

"Pool should be renewed."

Vibe

22/100
54 reviews

"Vibe is not too good. Entrance area is not particularly attractive." Hotel could use some updating. Atmosphere could be friendlier.

Amenities

17/100
94 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Terrace is not particularly attractive.

Cleanliness

16/100
194 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 39/100 based on reviews from families.

""

Service

43/100
24 reviews

"Complaints about reception and the friendliness of staff."

Location

37/100
11 reviews

"Location is inconvenient."

Comfort

27/100
14 reviews

"Not very comfortable, with poor beds."

Room

25/100
42 reviews

"Poorly maintained and cleaned rooms." Poorly cleaned bathrooms with complaints about the beds and furniture.

Amenities

16/100
11 reviews

"Hotel buildings could use some improvement."

Vibe

16/100
5 reviews

"Vibe is not too good."

Cleanliness

13/100
27 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 35/100 based on reviews from business travelers.

""

Value

68/100
5 reviews

"Fairly good value for money."

Service

36/100
15 reviews

"Complaints about reception and the friendliness of staff."

Room

27/100
18 reviews

"Poorly maintained and cleaned rooms."

Cleanliness

15/100
14 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Rated 36/100 based on reviews from couples.

""

Service

37/100
9 reviews

"Service could be improved."

Comfort

26/100
5 reviews

"More comfort would be nice."

Room

22/100
16 reviews

"Guests complained about bathrooms and general cleanliness of the rooms."

Cleanliness

15/100
11 reviews

"Rooms could be cleaner."

Rated 41/100 based on reviews from all travelers.

"Inadequate rooms with subpar service. Location is inconvenient. Vibe is not too good. Pool should be renewed."

Location

36/100
5 reviews

"Location is inconvenient."

Comfort

25/100
6 reviews

"Not very comfortable, with poor beds."

Room

22/100
15 reviews

"Poor beds in rooms needing some cleaning."

Vibe

21/100
6 reviews

"Vibe is not too good."

Cleanliness

12/100
8 reviews

"Rooms could be cleaner."

Review Semantics by TrustYou

Property Description

Days Inn (Phoenix-Midtown) is a 146-room interior corridor hotel with a courtyard. We are a member of the Wyndham Hotels Worldwide.• AMENITIES & SERVICES• Complimentary High Speed Wireless Internet Access;• Daily Complimentary Continental Breakfast;• Free Newspaper Mondays through Fridays;• Coffee Makers, Microwaves and Refrigerators in some guest rooms;• Hair Dryers, Irons and Ironing Boards, and Alarm Clock Radios in some guest rooms;• Outdoor Heated Swimming Pool and Whirlpool;• Cable TV, ESPN, Disney Channels and more;• Free Local and Toll Free Calls;• Private Voice Mail;• Fax and Copier service available;• Guest Coin Laundry Facility;• Ample free parking able to accommodate RV and Trucks.We offer 146 Deluxe Guest Rooms:• One-Bed room has one King-size Bed, Refrigerator and Microwave. • Two-Bed room has two Queen-size Beds and additional area with Counter and Sink, Refrigerator and Microwave (no stove).CONFERENCE and BANQUET FACILITIESWe offer up to 2,526 square feet of meeting spaces which will accommodate functions from 20 to 160 people. We also have a tiered, theater style meeting room, an ideal set up for a class and training seminars. We are competitively priced, and designed to accommodate your individual needs.

Amenities / Features


  • Air conditioning
  • Alarm clock
  • Baggage storage facilities
  • Central location
  • Complimentary breakfast
  • Complimentary newspaper
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Electronic key card
  • Facilities for the disabled
  • Fax available
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Free WiFi Internet
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Refrigerator
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • Travellers cheques accepted
  • Voicemail

Airport & Shuttle Information

We are approximately 9 miles from Phoenix Sky Harbor International Airport and located near the interchange of I-17 and I-10, convenient to U.S. 60 and Loop 202. One-way taxi expense: $28 to $38

Local Shuttle Info: City buses and light rail runs daily. Visit their website for hours of operations and fares.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
$25 per pet. Pet weighs not more 35 pounds. Allowed in non-upgraded and smoking rooms only.

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