Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Review"
Overall Score4.0/5
Clean and good location.
Danny B. (Individual traveler, booked 1 room), from
17-Dec-2019
Verified Review, stayed from Fri Dec 13 to Sun Dec 15 2019 at a $147.20 average nightly rate.
Summary of Verified Reviews
86
Very Good
Summary of 513 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Very good family hotel. Easily accessible by car and close to shopping areas. Great rooms and fantastic service."
Location
92/100
49 reviews
"Great location with good access by car."Shopping, restaurants and bars in the area are great.
Cleanliness
90/100
60 reviews
"Clean hotel facilities. Clean rooms."
Breakfast
86/100
47 reviews
"Tasty breakfast."
Service
86/100
103 reviews
"Friendly service and great housekeeping, but so-so reception."
Room
77/100
114 reviews
"Great beds and excellent furniture in large, clean rooms."Deficient A/C in poorly-maintained rooms.
Amenities
64/100
30 reviews
"Okay buildings with a less impressive entrance area."
Comfort
61/100
59 reviews
"Decently comfortable, spacious rooms with great beds."Deficient A/C and too noisy rooms.
Rated 85/100 based on reviews from families.
"Fantastic service. Comfortable beds."
Cleanliness
92/100
7 reviews
"Clean rooms."
Location
90/100
9 reviews
"Great location."
Service
86/100
7 reviews
"Fantastic service."
Breakfast
81/100
6 reviews
"Tasty breakfast."
Room
73/100
17 reviews
"Rooms are spotless with comfy beds."
Amenities
57/100
5 reviews
"Ordinary amenities."
Comfort
57/100
10 reviews
"Relatively comfortable, with good beds."
Rated 91/100 based on reviews from couples.
"Great location. Great room."
Location
93/100
5 reviews
"Great location."
Room
63/100
5 reviews
"Room is all right."
Rated 84/100 based on reviews from all travelers.
"Very good family hotel. Easily accessible by car and close to shopping areas. Great rooms and fantastic service."
Location
92/100
48 reviews
"Great location with good access by car."Shopping, restaurants and bars in the area are great.
Cleanliness
89/100
59 reviews
"Clean hotel facilities. Clean rooms."
Service
85/100
98 reviews
"Friendly service and great housekeeping, but so-so reception."
Breakfast
85/100
45 reviews
"Tasty breakfast."
Room
76/100
110 reviews
"Great beds and excellent furniture in large, clean rooms."Rooms needing maintenance, with bad bathrooms and A/C.
Value
67/100
10 reviews
"Fairly good value for money."
Amenities
64/100
30 reviews
"Okay buildings with a less impressive entrance area."
Comfort
61/100
58 reviews
"Decently comfortable, spacious rooms with great beds."Deficient A/C and too noisy rooms.
Rated 85/100 based on reviews from families.
"Fantastic service. Friendly service."
Cleanliness
92/100
7 reviews
"Clean rooms."
Location
90/100
9 reviews
"Great location."
Service
86/100
7 reviews
"Fantastic service."
Breakfast
81/100
6 reviews
"Tasty breakfast."
Room
73/100
17 reviews
"Rooms are spotless with comfy beds."
Amenities
57/100
5 reviews
"Ordinary amenities."
Comfort
57/100
10 reviews
"Relatively comfortable, with good beds."
Rated 91/100 based on reviews from couples.
"Great location. Great room."
Location
93/100
5 reviews
"Great location."
Customer Reviews of Holiday Inn Express Arlington
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
74
Very Good
60
Average
23
Poor
9
Terrible
14
true
Recent Reviews:
suts11
Anchorage, Alaska
Trip type:
Business
HI Express Near Mall
Jan 26, 2020
Stayed 3 nights in January 2020. Quick, easy check-in; Ana was pleasant. Upon settling in the room, recieved a couresty text to ensure things were in good order. Recently renovated,...
more »
Stayed 3 nights in January 2020. Quick, easy check-in; Ana was pleasant. Upon settling in the room, recieved a couresty text to ensure things were in good order. Recently renovated, the hotel has a modern, clean feel. Room (King) was well laid out; plenty of power (both AC and USB); large TV. Good breakfast as one would expect from HI Express. Maria was very nice and always aimed to please the customers. Free laundry (1 washer/dryer). The only knock on this place is the rather thin walls; you could hear your neighbors, those above (recommend 3rd floor) and in the hallway when folks stream in late night or early out. That killed any possibility of a quiet, restful sleep. Was woken up each morning between 4:45-5 am by others. Close to many restaurants and things to do.
00gc, General Manager at Holiday Inn Express Arlington, responded to this review
Thank you for reviewing your experience at the Holiday Inn Express & Suites Arlington (I-20 Parks Mall). We are pleased you were impressed with our outstanding service, accommodations, and amenities. We will certainly share your compliments with the team, especially Ana and Maria. We are also glad you enjoyed being close to all the restaurants, shopping, and entertainment. However, we regret you were inconvenienced by noise from the guests next door and hallways. Should this happen again when staying with us, please don't hesitate to contact the front desk to ask for assistance. We are grateful for your feedback and look forward to welcoming you back soon.
Thank you! Silvia McIntosh General Manager Holiday Inn Express & Suites
The property was clean. The issue was the heater did not work. They had to repair the heater. Additionally, my room had been cancelled upon my arrival to check in....
more »
The property was clean. The issue was the heater did not work. They had to repair the heater. Additionally, my room had been cancelled upon my arrival to check in. I was never informed yet I had a confirmation number. The rates initially given were not honored at the hotel as they had to rebook my room.
00gc, General Manager at Holiday Inn Express Arlington, responded to this review
Thank you for staying with us at the Holiday Inn Express & Suites Arlington (I-20 Parks Mall) for your daughter's wedding. We are happy to see your overall visit was pleasant. That being said, please accept our apologies for the difficulties you experienced at our front desk and the inconvenience you were undoubtedly caused. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. Your comments have been shared with our team to prevent anything like this from happening again. We are grateful for your patience, and we hope to see you again soon.
Thank you! Silvia McIntosh General Manager Holiday Inn Express & Suites
Guest were not allowed Breakfast so there would be enough left for staff
Oct 30, 2019
We literally had the doors locked so we could not eat breakfast. Arrived 15-20 minutes before breakfast time ended. We told there was no more. When we pointed out the...
more »
We literally had the doors locked so we could not eat breakfast. Arrived 15-20 minutes before breakfast time ended. We told there was no more. When we pointed out the time and the food on display she allowed us to “grab” a little something then she LOCKED the doors so we could not get anything else to drink and eat. But then.....the employees started coming and leaving with all the food they wanted. It was apparent she didn’t want us to eat so the employees would have plenty. In addition she was taking things off our table and sweeping under our feet to rush us out! We were treated like trash! No more Holiday Inns for me!
00gc, General Manager at Holiday Inn Express Arlington, responded to this review
Norma,
Thank you for taking the time to review our hotel. Please accept our sincere apology for not providing you a better service experience at breakfast. It is never our intention to disappoint a guest in any way, so we will certainly follow up with our food and beverage team to address these concerns. Your loyalty is important to us, and we ask you to give us another chance to improve your impression of us.
Thank you! Silvia McIntosh General Manager Holiday Inn Express & Suites
Booked through booking.com months in advance. Booked it for 2 queen beds. Even got a confirmation "2 queen beds". Got there and they tried to give me a single King...
more »
Booked through booking.com months in advance. Booked it for 2 queen beds. Even got a confirmation "2 queen beds". Got there and they tried to give me a single King size bed. That said I booked a "standard room" so the 2 queen beds were just a "request". Showed them the email and although they stuck with that same story, they did finally end up giving me "their last 2 bed room because of a cancellation". I've never once had this happen to me before, stayed at plenty of holiday inn Express hotels before, never once an issue. Poorly managed!!! Almost ruined our 2 nights in Arlington.
00gc, General Manager at Holiday Inn Express Arlington, responded to this review
Aaron,
Thank you for choosing our hotel for your recent stay. We are sorry for the problem you experienced with your reservations and the inconvenience caused. We learn from all feedback, good and bad. Your comments will be shared with our team to avoid these issues and serve you better in the future. Thank you again, and we hope to have the opportunity of welcoming you back soon.
Thank you! Silvia McIntosh General Manager Holiday Inn Express & Suites
Nice stay for a couple days for a kids sporting event. The staff was great and very courteous and attentive. Room was nice size and updated; nothing fancy and good...
more »
Nice stay for a couple days for a kids sporting event. The staff was great and very courteous and attentive. Room was nice size and updated; nothing fancy and good for a family of five. Good value for the price and centrally located by a lot of places to eat. Quiet room surprisingly for a lot of families. Decent pool and hot tub outside. The buffet for breakfast was small but the staff was attentive and very nice. Good value for the hotel.
00gc, General Manager at Holiday Inn Express Arlington, responded to this review
Thank you for choosing the Holiday Inn Express & Suites Arlington (I-20-Parks Mall) while you were here for the Little League. We are glad you loved our location and that you were impressed with our spacious accommodations and courteous associates. We appreciate you letting us know you found us to be a good value and look forward to your next visit.
Thank you! Silvia McIntosh General Manager Holiday Inn Express & Suites
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
Guests Love Arlington Hotel's Access to Area Features
Welcome to the updated Holiday Inn Express® Hotel & Suites Arlington - I-20 Parks Mall. Our central location offers easy access to Arlington's hottest attractions and local corporations. Treat yourself to our complimentary breakfast and high-speed, wireless Internet access for a productive and unforgettable visit to the Dallas area.
The hotel's location in Arlington, Texas is especially well suited to leisure travel and vacations. Nearby Six Flags Hurricane Harbor offers you a wet and wild adventure that is sure to satisfy family members of all ages, while Arlington Highlands boasts some of the best shopping and dining in the state. The hotel is also near AT&T Stadium, Rangers Ball Park, you can catch a game or enjoy an edifying and exciting tour during the off-season with ease.
This property is equally ideal for corporate travelers seeking business-oriented amenities as well as quality and consistent service. All of Arlington's major businesses,GE Healthcare, Doskosil, American Eurocopter, General Motors, are easily accessible, you can travel to downtown Dallas for meetings with just a 20-minute drive. You can also host meetings here in the hotel's event facilities.
Enjoy a fresh cup of Smart Roast coffee and sample the world's best-tasting cinnamon rolls at the free, hot Express Start Breakfast Bar. Stay online with fast and free, wired and Wi-Fi access. Call and reserve today!
Amenities / Features
Air conditioning
Cable TV service
Coffee/tea maker
Connecting/adjoining rooms available
Daily housekeeping
Desk
Free cribs/infant beds
Free local calls
Free WiFi
Free wired Internet
Hair dryer
In-room climate control (air conditioning)
In-room safe
Iron/ironing board
Microwave
Number of bathrooms - 1
Phone
Private bathroom
Refrigerator
Rollaway/extra beds available
Shower only
Television
Airport & Shuttle Information
Nearest Airport is Dallas/Fort Worth Airport, which is approximately 15 miles away. No shuttle service provided. Taxi fare is between $50-$55 dollars each way.
Airport Shuttle? Sorry, no airport shuttle available.
Breakfast Information
Start the day off right with a visit to the Express Start Breakfast Bar, which features complimentary hot entrees, robust Smart Roast coffee, a range of low-cal selections like granola, yogurt and cereal and the world's best-tasting cinnamon rolls.
Full Breakfast Included
Breakfast Buffet Included
Continental Breakfast Included
Parking Info
Complimentary Self Parking Available
Internet / WiFI
Free High-Speed Internet in all Rooms
About Holiday Inn Express
Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
Have their own 100% Arabica Smart Roast Coffee
Free high-speed internet service in every room
eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
Unlimited free local and toll-free calls
The Holiday Inn Express highlights above are subject to change without notice.
