Fairmont Orchid

1 N Kaniku Drive Kohala, Kamuela, HI 96743 US
View Map Reservations: +1-800-760-7718
4.5 Star Beach Hotel
Select My Room
Very Good
4.5/5

Based on 5070 guest reviews

Show Guest Reviews
  • Outdoor pool at hotel
  • The Avg. Group Saves 24.8%!
  • Fitness + Health Center
  • 486 rooms in hotel
  • 6 floors in property
  • 54 suites in property
  • Check-in time: 3:00 PM
  • Has environment-friendly policy
  • Group friendly rating of 8.4/10
Select Your Room:
04/10/2020 - 04/11/2020
Searching all hotel inventory networks
5 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Fairmont Orchid

Below are the verified reviews from guests that we have booked recently:
"Beautiful Property, Nice Rooms, Good Restaurants"
Overall Score5.0/ 5
My husband and I stayed five nights at the Orchid before going to Maui and this property is truly beautiful. Everything you expect of a great Hawaiian resort. The service was great, the rooms were nice and the property was stunning. The service at Brown's was wonderful though.
(Individual traveler, booked 1 room), from US flag
26-Dec-2019 Verified Review, stayed from Tue Dec 17 to Sun Dec 22 2019 at a $231.00 average nightly rate.

Summary of Verified Reviews

Rated 89/100 based on reviews from all travelers.

"Excellent family hotel. Close to Mauna Lani. Located near shopping areas and the beach. Fantastic service. Great pool. Beautiful beach."

Beach

88/100
485 reviews

"Lovely, clean beach which is great for sports."

Location

87/100
533 reviews

"Great location." Excellent location with good bars, restaurants, shopping and beaches nearby. Parking is good and affordable. Reasonably accessible by car. Sufficient access to airport.

Pool

86/100
304 reviews

"Great but poorly cleaned pool."

Service

83/100
1494 reviews

"Friendly, excellent service in bar and restaurant." Reception is OK, housekeeping good and service professional. Recreation staff is nice. Great concierge service. Pool/beach service is ok. Great valet service. Room service is perfect. Booking process is sufficient. Good shuttle service.

Room

79/100
1057 reviews

"Large rooms with beautiful balconies and charming views." Clean enough, with decent beds and poorer televisions and air conditioning. Bathrooms are large but with substandard cleaning. Inadequate minibars in older, poorly-maintained rooms. Shower can be a problem.

Breakfast

71/100
172 reviews

"Great and affordable breakfast."

Cleanliness

56/100
236 reviews

"Untidy dining area but rooms are clean enough. Clean hotel facilities." Bathrooms and pool area are inadequately clean.

WiFi

42/100
27 reviews

"Wifi quality could be improved. Internet is affordable."

Rated 87/100 based on reviews from couples.

"Wonderful sightseeing. Affordable beverage prices."

Beach

90/100
103 reviews

"Awesome beach and beach sports."

Service

87/100
448 reviews

"Friendly, excellent service in bar and restaurant." Reception is OK, housekeeping good and service professional. Recreation staff is nice. Great concierge service. Pool/beach service is ok. Booking process is sufficient.

Location

85/100
141 reviews

"Great location. Parking is good and affordable." Great shopping and the beach nearby.

Room

80/100
298 reviews

"Spacious rooms with excellent views." Moderately tidy rooms and ok beds but poor furniture and A/C. Bathrooms are large but with substandard cleaning. Inadequate minibars in older, poorly-maintained rooms. Shower can be a problem.

Breakfast

68/100
45 reviews

"Affordable, fairly tasty breakfasts."

Cleanliness

56/100
69 reviews

"Rooms relatively clean, but bathroom and pool area not clean enough." Moderately clean hotel facilities.

WiFi

32/100
12 reviews

"Wifi quality could be improved."

Rated 86/100 based on reviews from families.

"Stylish hotel. Good beach sports."

Beach

87/100
107 reviews

"Awesome beach and beach sports."

Amenities

85/100
194 reviews

"Great outdoor sports facilities and impressive hotel buildings." Entrance area is ok.

Location

84/100
114 reviews

"Great location. Great shopping and the beach nearby." Parking is good and affordable.

Service

79/100
363 reviews

"Service, especially restaurant service and housekeeping, is friendly and professional." Reception is all right. Great concierge service. Recreation staff is nice. Pool/beach service is ok. Booking process is sufficient.

Room

75/100
251 reviews

"Large rooms with nice views and OK beds." Bathrooms and rooms are untidy. Inadequate minibars in older, poorly-maintained rooms. Shower can be a problem.

Breakfast

70/100
55 reviews

"Affordable, fairly tasty breakfasts."

Cleanliness

51/100
59 reviews

"Rooms and bathrooms inadequately cleaned. Clean hotel facilities."

Rated 87/100 based on reviews from business travelers.

"Room service is perfect. Good bar service."

Location

87/100
52 reviews

"Great location."

Service

83/100
175 reviews

"Service, especially restaurant service and housekeeping, is friendly and professional." Reception is all right. Pool/beach service is ok. Recreation staff is nice. Room service is perfect.

Room

77/100
125 reviews

"Big rooms with nice views, yet somewhat old and neglected." Okay bathrooms and beds in decently clean rooms.

Breakfast

68/100
13 reviews

"Breakfast is average."

Food

62/100
80 reviews

"Overall dining experience is fine but menu is pricey and not highly rated."

Cleanliness

56/100
25 reviews

"Room cleanliness is acceptable."

Rated 87/100 based on reviews from solo travelers.

"Beautiful beach. Professional service."

Beach

90/100
11 reviews

"Beautiful beach."

Location

87/100
10 reviews

"Great location."

Service

83/100
30 reviews

"Reception is decent, with overall friendly and professional service."

Wellness Area

76/100
6 reviews

"Great wellness & sports facilities."

Room

71/100
15 reviews

"Great room."

Cleanliness

57/100
6 reviews

"Quite clean."

Value

56/100
9 reviews

"Fairly good value for money."

Rated 78/100 based on reviews from all travelers.

"Excellent family hotel. Close to Mauna Lani. Located near shopping areas and the beach. Fantastic service. Great pool. Beautiful beach."

Value

50/100
5 reviews

"Value for money could be better."

Rated 87/100 based on reviews from all travelers.

"Excellent family hotel. Close to Mauna Lani. Located near shopping areas and the beach. Fantastic service. Great pool. Beautiful beach."

Beach

89/100
400 reviews

"Lovely, clean beach which is great for sports."

Location

87/100
436 reviews

"Great location." Excellent location with good bars, restaurants, shopping and beaches nearby. Parking is good and affordable.

Pool

85/100
248 reviews

"Good pool, acceptably clean."

Service

85/100
1326 reviews

"Restaurant service is friendly and professional." Great service at reception, bar, and housekeeping. Recreation staff is nice. Great concierge service. Pool/beach service is ok. Great valet service. Room service is perfect. Booking process is sufficient. Good shuttle service.

Room

78/100
917 reviews

"Large rooms with beautiful balconies and charming views." Clean enough, with decent beds and poorer televisions and air conditioning. Bathrooms are large but with substandard cleaning. Inadequate minibars in older, poorly-maintained rooms. Shower can be a problem.

Breakfast

73/100
133 reviews

"Great and affordable breakfast."

Cleanliness

57/100
211 reviews

"Rooms and pool are acceptably clean. Moderately clean hotel facilities." The bathrooms and dining area need some cleaning.

WiFi

39/100
22 reviews

"Wifi quality could be improved."

Rated 87/100 based on reviews from couples.

"Wonderful sightseeing. Affordable parking."

Service

88/100
423 reviews

"Friendly, excellent service in bar and restaurant." Reception is OK, housekeeping good and service professional. Great concierge service. Recreation staff is nice. Pool/beach service is ok. Booking process is sufficient.

Location

84/100
124 reviews

"Excellent location close to the beach. Parking is good and affordable."

Room

79/100
273 reviews

"Spacious rooms with excellent views." Moderately tidy rooms and ok beds but poor furniture and A/C. Bathrooms are large but with substandard cleaning. Inadequate minibars in older, poorly-maintained rooms. Shower can be a problem.

Breakfast

71/100
39 reviews

"Great and affordable breakfast."

Cleanliness

55/100
66 reviews

"Rooms relatively clean, but bathroom and pool area not clean enough." Moderately clean hotel facilities.

WiFi

32/100
12 reviews

"Wifi quality could be improved."

Rated 84/100 based on reviews from families.

"Stylish hotel. Good beach sports."

Beach

87/100
92 reviews

"Awesome beach and beach sports."

Amenities

84/100
170 reviews

"Great outdoor sports facilities and impressive hotel buildings." Entrance area is ok.

Location

83/100
88 reviews

"Great location and easy parking. Great shopping and the beach nearby."

Service

80/100
316 reviews

"Service, especially restaurant service and housekeeping, is friendly and professional." Reception is all right. Great concierge service. Recreation staff is nice. Pool/beach service is ok.

Room

74/100
208 reviews

"Okay beds and somewhat clean, big rooms with excellent views." Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms. Shower can be a problem.

Breakfast

70/100
43 reviews

"Affordable, fairly tasty breakfasts."

Food

62/100
139 reviews

"Poor dining experience overall; decent menu, but restaurant is expensive." Seafood, desserts and fruits were delicious.

Cleanliness

55/100
49 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Rated 85/100 based on reviews from business travelers.

"Room service is perfect. Good bar service."

Location

87/100
52 reviews

"Great location."

Service

82/100
170 reviews

"Service, especially restaurant service and housekeeping, is friendly and professional." Reception is all right. Pool/beach service is ok. Recreation staff is nice. Room service is perfect.

Room

76/100
124 reviews

"Big rooms with nice views, yet somewhat old and neglected." Okay bathrooms and beds in decently clean rooms.

Breakfast

68/100
13 reviews

"Breakfast is average."

Food

62/100
79 reviews

"Overall dining experience is fine but menu is pricey and not highly rated."

Cleanliness

56/100
24 reviews

"Room cleanliness is acceptable."

Rated 87/100 based on reviews from solo travelers.

"Beautiful beach. Great location."

Beach

90/100
9 reviews

"Beautiful beach."

Location

86/100
8 reviews

"Great location."

Service

83/100
25 reviews

"Friendly service, and reception was okay."

Room

72/100
14 reviews

"Great room."

Cleanliness

57/100
6 reviews

"Quite clean."

Rated 85/100 based on reviews from all travelers.

"Excellent family hotel. Close to Mauna Lani. Located near shopping areas and the beach. Fantastic service. Great pool. Beautiful beach."

Pool

89/100
14 reviews

"Great pool."

Location

87/100
29 reviews

"Great location. Parking is good and affordable."

Beach

85/100
22 reviews

"Beautiful beach."

Room

77/100
45 reviews

"Lovely rooms with pleasant views."

Breakfast

69/100
16 reviews

"Breakfast is average."

Value

64/100
25 reviews

"Fairly good value for money."

Service

62/100
41 reviews

"Friendly, more-or-less professional service, and so-so reception."

Rated 88/100 based on reviews from families.

"Luxurious Hotel. Beautiful beach."

Location

85/100
5 reviews

"Great location."

Service

80/100
7 reviews

"Fantastic service."

Vibe

76/100
8 reviews

"Awesome vibe. Friendly atmosphere."

Room

75/100
11 reviews

"Lovely rooms with pleasant views."

Food

74/100
7 reviews

"Delicious food."

Breakfast

69/100
5 reviews

"Breakfast is average."

Value

61/100
6 reviews

"Fairly good value for money."

Rated 92/100 based on reviews from couples.

"Great location. Great room."

Service

85/100
6 reviews

"Fantastic service."

Rated 87/100 based on reviews from all travelers.

"Excellent family hotel. Close to Mauna Lani. Located near shopping areas and the beach. Fantastic service. Great pool. Beautiful beach."

Beach

88/100
12 reviews

"Beautiful beach."

Location

88/100
17 reviews

"Great location."

Pool

86/100
7 reviews

"Great pool."

Amenities

85/100
15 reviews

"Great amenities."

Service

83/100
23 reviews

"Average reception, but good overall service."

Room

76/100
21 reviews

"Spacious rooms."

Breakfast

69/100
8 reviews

"Breakfast is average."

Value

54/100
10 reviews

"Fairly good value for money."

Rated 88/100 based on reviews from couples.

"Great room. Great pool."

Beach

89/100
6 reviews

"Beautiful beach."

Location

88/100
9 reviews

"Great location."

Pool

85/100
5 reviews

"Great pool."

Amenities

85/100
8 reviews

"Great amenities."

Service

84/100
12 reviews

"Fantastic service."

Room

77/100
10 reviews

"Great room."

Food

69/100
6 reviews

"Food is all right."

Value

56/100
5 reviews

"Fairly good value for money."

Rated 92/100 based on reviews from all travelers.

"Excellent family hotel. Close to Mauna Lani. Located near shopping areas and the beach. Fantastic service. Great pool. Beautiful beach."

Rated 84/100 based on reviews from all travelers.

"Excellent family hotel. Close to Mauna Lani. Located near shopping areas and the beach. Fantastic service. Great pool. Beautiful beach."

Beach

87/100
37 reviews

"Beautiful beach."

Pool

86/100
23 reviews

"Great pool."

Location

85/100
35 reviews

"Great location. Great shopping and the beach nearby."

Amenities

84/100
42 reviews

"Old facilities, but pleasant hotel buildings. Entrance area is ok."

Vibe

78/100
42 reviews

"Awesome vibe. Friendly atmosphere. Hotel could use some updating." Entrance area is ok.

Room

77/100
55 reviews

"Lovely rooms with pleasant views. Rooms could be cleaner. Shower was ok."

Service

74/100
81 reviews

"Reception is OK, housekeeping good and service professional." Recreation staff is nice. Good shuttle service.

Food

74/100
46 reviews

"Good food, especially seafood. Menu is adequate."

Breakfast

72/100
8 reviews

"Tasty breakfast."

Cleanliness

52/100
14 reviews

"Buildings are reasonably clean, but less well kept up rooms."

Rated 80/100 based on reviews from families.

"Tasty breakfast. Great shopping."

Beach

90/100
9 reviews

"Beautiful beach."

Location

88/100
17 reviews

"Great location near lots of shopping."

Pool

86/100
6 reviews

"Great pool."

Amenities

85/100
18 reviews

"Nice building."

Vibe

76/100
11 reviews

"Awesome vibe. Friendly atmosphere."

Service

76/100
34 reviews

"Great housekeeping with friendly and professional service, but mediocre reception."

Room

74/100
23 reviews

"Lovely rooms with pleasant views." Decent bathrooms but poorly cleaned rooms.

Cleanliness

50/100
7 reviews

"Buildings are reasonably clean, but less well kept up rooms."

Rated 86/100 based on reviews from couples.

"Delicious food. Beautiful beach."

Service

81/100
5 reviews

"Fantastic service."

Room

73/100
7 reviews

"Great room."

Review Semantics by TrustYou

Customer Reviews of Fairmont Orchid

Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
3315
Very Good
1242
Average
403
Poor
168
Terrible
81
true
Recent Reviews:
DenverDoctorMom
Denver, Colorado
Amazing !
Mar 27, 2020
Virutally every aspect of the Fairmont Orchid was outstanding. From check-in to departure, the staff were absolutely outstanding -- the best group of staff I have ever encountered overall in... more »
hawaii-kari
Amazing Resort & Gorgeous Property!!
Mar 23, 2020
My husband and I brought our 3 children to the Fairmont Orchid for Spring Break and had one of our most favorite times together as a family! This is a... more »
SnorkelRagazza
Salem, Oregon
Fantastic Resort
Mar 22, 2020
My husband and I stayed for 5 days on the Gold floor, which is similar to a concierge floor. Having breakfast, little snacks and drinks available each day was very... more »
Laurie F
Beautiful Property
Mar 19, 2020
Wonderful front desk service - Alyssa very accommodating. I made a last minute reservation because our VRBO house was horrible and we could not stay there. Alyssa found a room... more »
kjborrelli70
Greenfield, Indiana
Beautiful resort
Mar 18, 2020
Stayed here 3 days. Almost feels like paradise. The grounds are beautiful and the rooms are spacious, many with ocean view. Large pool and golf course. Equipment available for many... more »
1-5 of 5,209 Reviews

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Property Description

540 rooms including 54 suites and private key access Fairmont Gold Floor

Green Sustainability

yes, we do offer a green program

Amenities / Features

  • Air conditioning
  • Bathrobes
  • Cable TV service
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Designer toiletries
  • Desk
  • Free newspaper
  • Hair dryer
  • Hypo-allergenic bedding available
  • In-room childcare (surcharge)
  • In-room massage available
  • In-room safe
  • Iron/ironing board
  • Lanai
  • LCD TV
  • Microwave (on request)
  • Number of bathrooms - 1
  • Pay movies
  • Phone
  • Premium TV channels
  • Private bathroom
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Room service (limited hours)
  • Separate bathtub and shower
  • Slippers
  • Video-game console
  • WiFi (surcharge)
  • Wired Internet access (surcharge)

Airport & Shuttle Information

Kona International Airport (KOA) - 20 miles/ 33 km from Fairmont Orchid, Hawaii Taxi Transfer expense - $75 one way

Local Shuttle Info: Speedi Shuttle. Approx. $59 pp one way

Breakfast Information

Breakfast is an additional cost. Full buffet and continental buffet breakfast along with A la carte menu items available at Orchid Court. Full Service Deli In room Dining

Parking Info

Self parking is included in Daily Resort Charge. Valet parking is additional $10.00 per car, per day

Internet / WiFI

Basic Wi-Fi is included in the daily Resort Charge Guests pre enrolled in Fairmont President''s Club prior to arrival receive complimentary upgrade to premium upgraded Wi-Fi

About Fairmont Hotels

  • Offer a wide range of properties from historic hotels, elegant resorts, and modern city centered locations
  • The Fairmont President's Club is a guest recognition program where members can get special benefits such as free high-speed internet service, Fairmont fit athletic wear, use of golfclubs in certain locations, a members-only reservation line making it faster and easier to check-in/check-out, and other exclusive offers. The best part of the program is that its free to join
  • Fairmont also has a Green Partnership Program helping to reduce the amount of energy, water, and waste used
  • Luxury amenities at these propertiesinclude the Willow Stream Spas, to unwind and relax, golf and ski resorts for sport enthusiasts, specialized cocktails, and wonderful boardroom and meeting space facilities

The Fairmont Hotels highlights above are subject to change without notice.

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