Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Towneplace Suites Houston Energy Corridor / Katy Freeway
Below are the verified reviews from guests that we have booked recently:
"Great service nice rooms."
Overall Score4.0/5
Everything was good for and quick couple days of travel to Houston will stay again.
John T. (Individual traveler, booked 1 room), from
02-Jul-2019
Verified Review, stayed from Sun Jun 23 to Fri Jun 28 2019 at a $74.00 average nightly rate.
Summary of Verified Reviews
73
Fair
Summary of 294 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Reception is typical, although management is stand-out and service is friendly."
Value
64/100
11 reviews
"Fairly good value for money."
Room
59/100
85 reviews
"Decent rooms with passable beds, but badly kept up."Badly rated cleanliness in rooms and bathrooms, and poor furniture.Large rooms with nice kitchenettes.
Breakfast
56/100
27 reviews
"Breakfast is average."
Amenities
37/100
27 reviews
"Hotel buildings could use some improvement."
Cleanliness
29/100
45 reviews
"Rooms, bathrooms and dining area all need more cleaning."Hotel facilities could use a good clean.
Vibe
15/100
13 reviews
"Vibe is not too good. Hotel could use some updating."Awesome for families. Good highway hotel.
Food
11/100
9 reviews
"Poor dining experience with untidy dining area."
Rated 71/100 based on reviews from families.
"Great location. Friendly service."
Location
97/100
5 reviews
"Great location."
Service
83/100
15 reviews
"Friendly service."
Breakfast
54/100
7 reviews
"Breakfast is average."
Room
51/100
27 reviews
"Big, decent rooms."Inadequately cleaned and maintained rooms and bathrooms.
Amenities
36/100
12 reviews
"Hotel buildings could use some improvement."
Cleanliness
27/100
17 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Vibe
9/100
5 reviews
"Vibe is not too good."
Food
8/100
5 reviews
"Food could be better."
Rated 70/100 based on reviews from all travelers.
"Fair family hotel. Great location."
Location
97/100
14 reviews
"Great location."
Service
83/100
62 reviews
"Reception is typical, although management is stand-out and service is friendly."
Value
62/100
10 reviews
"Fairly good value for money."
Room
59/100
80 reviews
"Kitchenettes and rooms, generally, are OK, although could use some maintenance."Badly rated cleanliness in rooms and bathrooms, and poor furniture.Comfortable beds in spacious rooms.
Breakfast
58/100
26 reviews
"Breakfast is average."
Amenities
37/100
27 reviews
"Hotel buildings could use some improvement."
Cleanliness
29/100
44 reviews
"Rooms, bathrooms and dining area all need more cleaning."Hotel facilities could use a good clean.
Vibe
15/100
13 reviews
"Vibe is not too good. Hotel could use some updating."
Food
11/100
9 reviews
"Poor dining experience with untidy dining area."
Rated 69/100 based on reviews from families.
"Great location."
Location
97/100
5 reviews
"Great location."
Service
83/100
15 reviews
"Friendly service."
Breakfast
54/100
7 reviews
"Breakfast is average."
Room
51/100
27 reviews
"Big, decent rooms."Inadequately cleaned and maintained rooms and bathrooms.
Amenities
36/100
12 reviews
"Hotel buildings could use some improvement."
Cleanliness
27/100
17 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Vibe
9/100
5 reviews
"Vibe is not too good."
Food
8/100
5 reviews
"Food could be better."
Customer Reviews of Towneplace Suites Houston Energy Corridor / Katy Freeway
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
35
Very Good
33
Average
15
Poor
9
Terrible
10
true
Recent Reviews:
zlopez
New Orleans, Louisiana
Trip type:
Family
Horrible Room
Jun 30, 2020
We stayed for two nights June 26 and 27 of 2020. My son kept telling me, Mom this is not a $89.00 a night hotel more like a $20.00 a...
more »
We stayed for two nights June 26 and 27 of 2020. My son kept telling me, Mom this is not a $89.00 a night hotel more like a $20.00 a night Motel. He was not lying..they had major black and red stains all over the carpet. Then two T.Vs of the three were not working..I ended up fixing atleast one so we could watch in both rooms. Bedroom doors dont lock. Couch sinks in when you sit on it. There were at least three electric outlets now working, broken lamps and flickering lights, You would think because of Covid 19 they were actually doing a more intense cleaning..but no, the tub was dirty..their was a dirty pillow with makeup stains on it, the couch was not cleaned there was trash, candy wrappers and candy between the cushions and under the sofa bed when opened. The kitchen was missing soap to wash the dishes.We stayed in room 131 and in that building the door was not even working..you had to try all kind of ways with your fingers to try and open it after using your card to get in building. There is no quiet hours at all..you can hear people outside talking, arguing and yelling all through the night until like 3 a.m. Trash everywhere outside. The inside halls were hotter then outside. We stayed at this hotel like 5 years ago and it was a real nice stay, super clean. It needs a major renovation.
This place is crawling with ants, I came here in the early spring and it was bad. Just came back and they haven't bothered to fix it. Also there was...
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This place is crawling with ants, I came here in the early spring and it was bad. Just came back and they haven't bothered to fix it. Also there was a used needle with blood in it on my window. Infested with bugs AND drug users. Stay away.
We stayed in a 2-bedroom suite and it was the perfect layout for our family of 6, and you can't beat the value. The staff was friendly, courteous, and very...
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We stayed in a 2-bedroom suite and it was the perfect layout for our family of 6, and you can't beat the value. The staff was friendly, courteous, and very pleasant people.
We originally booked to stay at Town Place for 2 weeks but checked out early for several reasons. First, the room was in dire need of maintenance. While not affecting our stay, a light fixture was missing, air conditioning parts were falling off, and the plexiglass over one of the a/c units was broken. What did affect our stay in regard to maintenance was the broken dishwasher. When we used it, it gushed water. We immediately stopped the machine, and housekeeping came and cleaned up the water that had filled under the cabinet and the floor. It was clear that this was not the first time this had happened. The evidence was the flooring that was coming up, as well as the mold growing on the baseboard.
In addition to the maintenance issues, the room wreaked of smoke. It was a non-smoking room, but there was no escaping the smell of smoke. It had permeated everything.
The final straw, however, was that there was a homeless man living in the hallway for 2 days. When we told the front desk, they immediately took care of it. It’s extremely disconcerting that he not only entered the building but stayed there without anyone aware of it for such a long time.
This is really not a good place for families because of all that I said above and because of the people in the parking lot smoking and drinking.
We wrote Marriott, they said they would get back to us, and 2 weeks later, nothing.
Teresa T, General Manager at TownePlace Suites Houston Energy Corridor/Katy Freeway, responded to this review
Hello
Thank you for sharing your experience with others. I appreciate your taking the time. Please accept our apology for the issues you had while here. This is a trying time and while we are not making excuses, our hotels have had unusual issues lately that we are navigating. Please know that we are working diligently to resolve all the issues as they arise and have a safe, clean and comfortable place for our guest.
This was going to be a three night stay but we left after two nights. Not even sure where to start. Very dirty property lots of trash and tons of...
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This was going to be a three night stay but we left after two nights. Not even sure where to start. Very dirty property lots of trash and tons of cigarette butts in the parking lot..the outside trash cans were never emptied the entire time we were there. Our room was clean but very very old and tired. Beds were old and way too soft, everything had a bad odor. The door from the parking lot to the hallway to the rooms had a door that if you let it go it slammed shut so loud and hard that I was afraid someone was going to lose a finger. And it kept us awake all night slamming. The hallway just inside this door had dirt and trash all over the floor that was never cleaned throughout our stay. I have never been so disappointed in a Marriott property in my life. It was just gross. Give this one a pass.
Truthfully we stayed here by mistake after previously staying next door at the Fairfield Inn and Suites and booked here instead. Pretty much the same place anyway as they’re both...
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Truthfully we stayed here by mistake after previously staying next door at the Fairfield Inn and Suites and booked here instead. Pretty much the same place anyway as they’re both Marriott.
Great clean rooms, friendly staff, heaps of parking and the best FREE soft cookies for gusts at reception..
Honestly one of the best breakfasts I’ve ever had at a hotel across North America including egg and turkey bacon bagels
Stayed by accident but would happily stay again.
Phyllis H, General Manager at TownePlace Suites Houston Energy Corridor/Katy Freeway, responded to this review
Good Morning Alo B
We thank you so much for your response and look forward to your next stay. Cookies will be warm and waiting for you.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
TownePlace Suites is Marriott's newest brand of Hotel. We pride ourselves on making every guest feel at home, regardless of how far they traveled to get to us! We offer both Studio Suites & Two-bedroom Suites (2 separate bedrooms with central living area), each with fully equipped kitchens, cd/dvd players, personalized in-suite voicemail, & a large workspaces. Aside from the items found in "The Market", we also offer our guests an upscale extended continental breakfast, featuring both hot & cold items. We offer free local and 800 calls, free high-speed wireless internet, 24 hour exercise and laundry room, and an outdoor pool with barbeque.
Amenities / Features
Air conditioning
Cable TV service
Closed captioned TV
Coffee/tea maker
Connecting/adjoining rooms available
Cookware, dishware, and utensils
Daily housekeeping
Desk
Dishwasher
Free local calls
Free newspaper
Free toiletries
Free WiFi
Full-sized refrigerator/freezer
Hair dryer
In-room climate control (air conditioning)
In-room safe
Iron/ironing board
Kitchen
LCD TV
Lever door handles
Microwave
Number of bathrooms - 1
Phone
Premium TV channels
Private bathroom
Shower/tub combination
Sofa bed
Stovetop
Visual fire alarm
Airport & Shuttle Information
George Bush Intercontinental Airport (IAH), 23 miles
Hobby Airport, 30 miles
Airport Shuttle? Sorry, no airport shuttle available.
Pet Friendly?
Yes! Pets are allowed. One time fee of $150 plus tax
About TownePlace Suites by Marriott
Family-friendly hotel and ideal for extended stays
Free breakfast serving fresh fruit, muffins, juice, coffee and tea
Free Wi-Fi throughout the hotel and free coffee in the lobby
24-hour In A Pinch Market with popular snacks and beverages
On-site laundry facilities and business center
HomeOffice suites perfect for business travelers
Spacious studios and suites with full-size kitchens
Paul Mitchell bathroom products
Fitness center with cardio equipment and free weights
The TownePlace Suites by Marriott highlights above are subject to change without notice.
