IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Holiday Inn Express Hotel & Suites Phoenix Downtown Ballpark
Below are the verified reviews from guests that we have booked recently:
"Great Place"
Overall Score5.0/5
I was very satisfied with my stay here. The staff was super friendly and helpful. They allowed me to check in early as I was needing to do so. The hotel was clean and had everything I needed. Beds and pillows were super comfortable. Overall, a great experience and I would definitely stay again. I would also recommend others as well.
Marina M. (Individual traveler, booked 1 room), from
29-Jul-2019
Verified Review, stayed from Sat Jul 27 to Sun Jul 28 2019 at a $82.24 average nightly rate.
"Great Property, helpful staff."
Overall Score5.0/5
Everyone was wonderful and accommodating our entire crew had a great experience.
Kelsey R. (Group coordinator, booked 10 rooms), from
15-May-2019
Verified Review, stayed from Wed May 08 to Mon May 13 2019 at a $179.00 group rate (5% discount).
Summary of Verified Reviews
89
Excellent
Summary of 621 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Excellent city hotel. Awesome rooms and service in a great location. Great pool. Awesome vibe."
Service
96/100
162 reviews
"Efficient, friendly service with a nice reception."
Location
96/100
113 reviews
"Great location. Parking is good and affordable."Near city centre with great sightseeing and nearby restaurants.
Pool
94/100
23 reviews
"Great pool."
Value
94/100
36 reviews
"Best value for money. Fair breakfast prices."
Breakfast
86/100
89 reviews
"Great and affordable breakfast."
Room
85/100
129 reviews
"Clean rooms with excellent beds and kitchenettes."Large rooms and more-or-less clean bathrooms.Rooms are lacking in maintenance, with subpar A/C and furnishing.
Cleanliness
84/100
71 reviews
"Clean hotel facilities. Rooms are clean, but bathrooms are only so-so."
Comfort
82/100
77 reviews
"Great sized rooms, very comfortable with wonderful beds."Noise levels are OK, but A/C is poor.
Vibe
79/100
19 reviews
"Awesome vibe. Relatively modern hotel. Friendly atmosphere."Good choice for a city trip. Fine for a budget trip.Good for business people.
Amenities
76/100
36 reviews
"Nice building."
Food
67/100
14 reviews
"Food is all right."
Wellness Area
62/100
10 reviews
"Fitness area is subpar but wellness area/options are acceptable."
Rated 92/100 based on reviews from families.
"Accessible parking. Clean hotel facilities."
Service
96/100
27 reviews
"Friendly service."
Location
93/100
19 reviews
"Great location and easy parking."
Breakfast
86/100
16 reviews
"Tasty breakfast."
Comfort
83/100
12 reviews
"Comfortable rooms and beds."
Room
82/100
18 reviews
"Rooms are spotless with comfy beds."
Cleanliness
81/100
11 reviews
"Clean rooms."
Amenities
72/100
6 reviews
"Great amenities."
Rated 91/100 based on reviews from couples.
"Best value for money. Tasty breakfast."
Service
97/100
5 reviews
"Fantastic service."
Location
97/100
11 reviews
"Great location."
Breakfast
87/100
8 reviews
"Tasty breakfast."
Comfort
85/100
6 reviews
"Comfortable rooms and beds."
Room
83/100
6 reviews
"Excellent rooms with wonderful beds."
Rated 92/100 based on reviews from business travelers.
"Clean rooms. Great pool."
Service
97/100
6 reviews
"Fantastic service."
Rated 90/100 based on reviews from all travelers.
"Excellent city hotel. Awesome rooms and service in a great location. Great pool. Awesome vibe."
Service
96/100
144 reviews
"Efficient, friendly service with a nice reception."
Location
96/100
94 reviews
"Great location. Parking is good and affordable."Near city centre with great sightseeing and nearby restaurants.
Pool
95/100
16 reviews
"Great pool."
Value
94/100
30 reviews
"Best value for money. Fair breakfast prices."
Breakfast
87/100
74 reviews
"Great and affordable breakfast."
Room
85/100
116 reviews
"Clean, large rooms with great beds but poor furnishing."Bathroom relatively clean but rooms are poorly maintained and A/C is insufficient.
Cleanliness
84/100
63 reviews
"Clean hotel facilities. Rooms are clean, but bathrooms are only so-so."
Comfort
83/100
66 reviews
"Great sized rooms, very comfortable with wonderful beds."Noise levels are OK, but A/C is poor.
Vibe
78/100
18 reviews
"Awesome vibe. Relatively modern hotel. Friendly atmosphere."
Amenities
75/100
34 reviews
"Nice building."
Wellness Area
58/100
9 reviews
"Fitness area is subpar but wellness area/options are acceptable."
Rated 92/100 based on reviews from families.
"Friendly service. Accessible parking."
Service
96/100
25 reviews
"Friendly service."
Location
94/100
16 reviews
"Great location and easy parking."
Breakfast
87/100
12 reviews
"Tasty breakfast."
Comfort
84/100
11 reviews
"Comfortable rooms and beds."
Room
82/100
16 reviews
"Excellent rooms with wonderful beds."
Cleanliness
81/100
9 reviews
"Clean."
Amenities
71/100
5 reviews
"Great amenities."
Rated 93/100 based on reviews from business travelers.
"Clean rooms. Great pool."
Service
97/100
6 reviews
"Fantastic service."
Rated 93/100 based on reviews from couples.
"Great location. Tasty breakfast."
Location
97/100
7 reviews
"Great location."
Breakfast
88/100
6 reviews
"Tasty breakfast."
Comfort
84/100
5 reviews
"Comfortable rooms and beds."
Room
83/100
6 reviews
"Excellent rooms with wonderful beds."
Rated 91/100 based on reviews from all travelers.
"Excellent city hotel. Awesome rooms and service in a great location. Great pool. Awesome vibe."
Service
97/100
7 reviews
"Fantastic service."
Location
95/100
5 reviews
"Great location."
Room
83/100
5 reviews
"Great room."
Customer Reviews of Holiday Inn Express Hotel & Suites Phoenix Downtown Ballpark
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
106
Very Good
98
Average
33
Poor
1
Terrible
4
true
Recent Reviews:
731julia
Oceanside, California
Trip type:
Business
Great Location and Nice Hotel
Jan 22, 2020
This was a great hotel and reasonably priced in a great location. It was very clean with a very friendly and helpful staff. I was going for an event at...
more »
This was a great hotel and reasonably priced in a great location. It was very clean with a very friendly and helpful staff. I was going for an event at the convention center and it was a very easy walk.
Dayneisha B, General Manager at Holiday Inn Express Phoenix Downtown, responded to this review
I am glad to hear that you enjoyed our hotel. It is one of our main goals to make sure our guest have a nice clean and comfortable stay and I'm glad that you were able to experience that service. It is our hope that you will come and visit us again in the future.
Stayed here for 2 nights before fly out from Phoenix.
Check-in was really no welcome feeling but let me check in earlier.
Room had sofa area, and was clean.
Except...
more »
Stayed here for 2 nights before fly out from Phoenix. Check-in was really no welcome feeling but let me check in earlier. Room had sofa area, and was clean. Except first receptionist, everyone was very friendly. Maybe because of year end? the area was very quiet so took a ride to Scottsdale, about 20min, Fashion Square was fun to visit.
Very clean and well kept hotel! Great location. Staff was very friendly and accommodating. Beds were comfortable and bathrooms were clean. Breakfast was delicious. Check in and check out went...
more »
Very clean and well kept hotel! Great location. Staff was very friendly and accommodating. Beds were comfortable and bathrooms were clean. Breakfast was delicious. Check in and check out went smoothly. I highly recommend this hotel.
We had a great stay! The beds are incredibly comfortable. With a family of 5 we comfortably fit in a room with 2 Queen beds and a pull out couch....
more »
We had a great stay! The beds are incredibly comfortable. With a family of 5 we comfortably fit in a room with 2 Queen beds and a pull out couch. We walked to a local taco restaurant for dinner and it was really good. Swam in the outdoor pool at night in December - what a treat!
We recently stayed here for a couple of nights and it was what we expected. Great location as it’s a short walk to Talking Stick where we attended a concert....
more »
We recently stayed here for a couple of nights and it was what we expected. Great location as it’s a short walk to Talking Stick where we attended a concert. Clean room, decent customer service. The bed and pillows were comfortable and as a female traveller I appreciated the front desk clerk didn’t verbalize my room number at check in. Overall I felt safe in the area. Only issue I had was that the hotel didn’t seem to have any recycling facilities.
Dayneisha B, General Manager at Holiday Inn Express Phoenix Downtown, responded to this review
Thank you for taking the time to leave feedback of our hotel. I hope that you had a wonderful time at the concert :)
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
Holiday Inn Express Hotel & Suites Phoenix Downtown is a great choice while you visit downtown Phoenix. Our guests enjoy:
Free Hot Buffet Breakfast every day (variety changes daily) with signature Smart Start items and our world famous cinnamon rolls.
Free Secured Internet/Wi-fi,
Free Hotel Parking,
Refrigerators and Microwaves in every room, and
Flat panel TV's with Free HBO and cable.
We are 100% non-smoking and we have a nice fitness center, business center, outdoor pool/spa area as well as a sports court complete with basketball. We are located within walking distance to the Phoenix Convention Center, world class restaurants, entertainment venues such as Chase Field, US Airways Center, Arizona Science Center, and AMC 20 Theaters. Enjoy the chic style of an upscale hotel and Stay Smart® without the upscale price.
Amenities / Features
Air conditioning
Blackout drapes/curtains
Cable TV service
Coffee/tea maker
Connecting/adjoining rooms available
Daily housekeeping
Desk
Flat-panel TV
Free cribs/infant beds
Free local calls
Free toiletries
Free weekday newspaper
Free WiFi
Hair dryer
In-room climate control (air conditioning)
In-room safe
Iron/ironing board
Microwave
Number of bathrooms - 1
Phone
Premium TV channels
Private bathroom
Refrigerator
Shower/tub combination
Airport & Shuttle Information
5.2 miles from Phoenix Sky Harbor International Airport. Contact Supershuttle for airport shuttle: $13.00 each way. $16.00 Taxi one-way.
Local Shuttle Info: Super Shuttle - $15.00 each way
Breakfast Information
A Healthy Start hot breakfast is included for each day of your stay.
Pet Friendly?
Sorry, pets are not allowed.
Internet / WiFI
Complimentary WiFi.
About Holiday Inn Express
Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
Have their own 100% Arabica Smart Roast Coffee
Free high-speed internet service in every room
eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
Unlimited free local and toll-free calls
The Holiday Inn Express highlights above are subject to change without notice.
Group vs. Individual Rates at Holiday Inn Express Hotel & Suites Phoenix Downtwn
The graph above is trends of room rates for both group/meeting rates and the lowest online individual prices we could find at the time the group/meeting bid was placed. The most competitive group/meeting rate displayed is 52.9% in the month of August 2020 and the highest average individual rate is $264 in the month of February 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Holiday Inn Express Hotel & Suites Phoenix Downtwn in a month when rates are lower.
