IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Holiday Inn Express Baltimore BWI Airport West
Below are the verified reviews from guests that we have booked recently:
"Excellent place for a group stay."
Overall Score5.0/5
My family recently held our family reunion here and used this hotel as the host hotel. I was the coordinator for this event. We used 18 rooms. The transportation was excellent. The staff was exceptional and made accommodations for our group. I wiil definitely use this hotel again for my out of town guests and future events.
William T. (Group coordinator, booked 15 rooms), from
30-Jul-2019
Verified Review, stayed from Fri Jul 26 to Sun Jul 28 2019 at a $109.00 group rate.
Response from Management on 09-Aug-2019:
Hello William T,
Thank you for taking the time to review our hotel, I am so excited to hear how much you and your family enjoyed their stay. The 24 hour complimentary shuttle service is definitely a plus and I am glad everyone were satisfied with the service. I will be sharing your review with the staff. We can't wait until your next visit here with us!
Summary of Verified Reviews
88
Excellent
Summary of 768 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Excellent airport hotel. Awesome rooms and service in a great location. Awesome vibe."
Location
97/100
90 reviews
"Great location near the airport."Shopping, restaurants and bars in the area are great.Excellent parking and car access.
Service
94/100
192 reviews
"Service is professional and cheery, especially reception and housekeeping."Good shuttle service.
Breakfast
91/100
129 reviews
"Great and affordable breakfast."
Cleanliness
87/100
109 reviews
"Clean hotel facilities. Rooms are clean, but bathrooms are only so-so."
Room
84/100
170 reviews
"Spacious, clean rooms, but poorly maintained."Nice, moderately clean bathrooms. Great shower.
Amenities
84/100
34 reviews
"Great hotel buildings and entrance area."
Vibe
79/100
18 reviews
"Awesome vibe. Relatively modern hotel. Pleasant entrance area."Friendly atmosphere. Perfect airport hotel. Good casino hotel.
WiFi
65/100
6 reviews
"Regular internet service. Wifi quality could be improved."
Rated 86/100 based on reviews from families.
"Nice building. Great location."
Location
95/100
19 reviews
"Great location."
Service
94/100
22 reviews
"Friendly service."
Breakfast
92/100
22 reviews
"Tasty breakfast."
Cleanliness
90/100
14 reviews
"Clean hotel facilities. Clean rooms."
Amenities
86/100
6 reviews
"Nice building."
Room
81/100
27 reviews
"Rooms are clean with nice bathrooms and standard beds."
Rated 87/100 based on reviews from couples.
"Clean rooms. Clean."
Service
95/100
10 reviews
"Fantastic service."
Breakfast
92/100
8 reviews
"Tasty breakfast."
Cleanliness
85/100
8 reviews
"Clean rooms."
Room
81/100
9 reviews
"Clean rooms."
Rated 92/100 based on reviews from business travelers.
"Friendly service. Fantastic service."
Service
95/100
7 reviews
"Friendly service."
Rated 87/100 based on reviews from all travelers.
"Excellent airport hotel. Awesome rooms and service in a great location. Awesome vibe."
Location
97/100
89 reviews
"Great location near the airport."Shopping, restaurants and bars in the area are great.Excellent parking and car access.
Service
94/100
188 reviews
"Service is professional and cheery, especially reception and housekeeping."Good shuttle service.
Breakfast
90/100
126 reviews
"Great and affordable breakfast."
Cleanliness
89/100
107 reviews
"Clean hotel facilities. Rooms are clean, but bathrooms are only so-so."
Room
84/100
168 reviews
"Spacious, clean rooms, but poorly maintained."Nice, moderately clean bathrooms. Great shower.
Amenities
84/100
34 reviews
"Great hotel buildings and entrance area."
Vibe
79/100
18 reviews
"Awesome vibe. Relatively modern hotel. Pleasant entrance area."Friendly atmosphere.
WiFi
65/100
6 reviews
"Regular internet service. Wifi quality could be improved."
Rated 86/100 based on reviews from families.
"Nice building. Great location."
Location
95/100
19 reviews
"Great location."
Service
94/100
22 reviews
"Friendly service."
Breakfast
92/100
22 reviews
"Tasty breakfast."
Cleanliness
90/100
14 reviews
"Clean hotel facilities. Clean rooms."
Amenities
86/100
6 reviews
"Nice building."
Room
81/100
27 reviews
"Rooms are clean with nice bathrooms and standard beds."
Rated 93/100 based on reviews from couples.
"Clean rooms. Clean."
Service
95/100
9 reviews
"Fantastic service."
Breakfast
92/100
7 reviews
"Tasty breakfast."
Cleanliness
89/100
7 reviews
"Clean rooms."
Room
81/100
9 reviews
"Clean rooms."
Rated 88/100 based on reviews from business travelers.
"Friendly service. Fantastic service."
Service
95/100
7 reviews
"Friendly service."
Customer Reviews of Holiday Inn Express Baltimore BWI Airport West
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
156
Very Good
110
Average
28
Poor
17
Terrible
11
true
Recent Reviews:
davidoC1087AD
Lewes, Delaware
A Birthday Trip
Jul 9, 2020
Rather than do a 6 hour round trip we stayed over at a hotel we'd used a dozen times before.
We, it was a real warm (hot) July 5th (99*);...
more »
Rather than do a 6 hour round trip we stayed over at a hotel we'd used a dozen times before. We, it was a real warm (hot) July 5th (99*); AC becomes a huge part of your stay, sleep & rest. Room #235 was not up to the test. It was clean, it was comfortable & it was not COOL. With COVID all around breakfast was a challenge...not so, Miss Theresa was a joyful character put on this Earth to make others smile. She did, we did. Louis Molock said it would be...best check ;) We'll be back, just get the AC working!!
This HIE is clean and the staff is very friendly but it has its issues. 1st it has the most uncomfortable bed I have ever encountered while traveling, it is...
more »
This HIE is clean and the staff is very friendly but it has its issues. 1st it has the most uncomfortable bed I have ever encountered while traveling, it is a brick, I actually think it is made with cinderblocks. 2nd it has the most inconsistent hot water, be prepared to play the handle rearranging game or just find a spot where it will fluctuate from Luke warm to almost burning your skin off but still tolerable. Choices to eat around this location are abundant which is good as well as being in a decent area. If you are in need of a place for a night it will do but if you want more than that I would look elsewhere unfortunately. Being a Platinum IHG member I stay in a lot of properties and while not bad it is the most mediocre I have encountered.
HIEBWIManager, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review
I would like to thank you so much for staying with us. Your feedback is greatly appreciated. We do apologize for the inconveniences that you did experience while staying with us.
I want to also thank you for bringing it to our attention and because of that we were able to address and fix those issue.
We hope that you give us another chance by coming back to visit us soon.
It was a pleasure having you. Enjoy the rest of your weekend until we see you next time.
This was my first time staying here. Hotel is located conveniently by BWI airport. The gentleman at the front desk was very friendly and helpful. Everyone I’ve talked with has...
more »
This was my first time staying here. Hotel is located conveniently by BWI airport. The gentleman at the front desk was very friendly and helpful. Everyone I’ve talked with has been friendly and helpful. Breakfast was great. WiFi is Excellent.
HIEBWIManager, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review
Thank you so very much for staying with us. Your feedback is wonderful. We look forward to seeing you again soon.
We stayed a couple of nights at the hotel, and was quite impressed with the service and cleanliness.Theresa in the breakfast area along with her coworkers were amazing!! She was...
more »
We stayed a couple of nights at the hotel, and was quite impressed with the service and cleanliness.Theresa in the breakfast area along with her coworkers were amazing!! She was cordial,bubbly and really added to our breakfast experience. Great place to visit.
HIEBWIManager, Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review
Wow! Thank you so very much for this awesome review. Your feedback is what keeps the hotel thriving. We look forward to u staying with us again soon.
I recently stayed at this HIE due to a flight change. We were there only a few hours overnight between flights. I've always enjoyed my stays at other HIE locations...
more »
I recently stayed at this HIE due to a flight change. We were there only a few hours overnight between flights. I've always enjoyed my stays at other HIE locations and never even thought to be concerned about anything. However, I realized the next day that I had bed bug bites! Now I am not one to trash talk a business without trying to quietly resolve issues so I emailed the hotel and told them of my dilemma and asked to be updated on how they would address the situation as a safeguard for my fellow travelers. I received no response to the email. Since then, I have sent a Facebook message as well. Messenger shows the message has been read and still I have received no reply. If the bed bugs weren't reason enough to avoid this hotel, the lack response to customer communication certainly seals the deal. I absolutely would NOT recommend this hotel.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
Stay Smart at the Holiday Inn Express BWI Airport Hotel West! Conveniently located just 5 minutes from BWI Airport; and 3 minutes from Maryland Live Casino and Arundel Mills Mall featuring over 200 stores, Dave & Buster's and Medieval Times Dinner Theatre. The hotel is an 18 minute drive to the Baltimore Inner Harbor, Baltimore Orioles at Camden Yards, and the home of the Baltimore Ravens at M&T Bank Stadium. Other attractions include the Baltimore National Aquarium, Annapolis Naval Academy and Historic Annapolis, Six Flags, Timonium Fairgrounds and Washington DC points of interest. The hotel is minutes to Northrop Grumman, Daimler Chrysler, Siemens, John Hopkins, Ft. Meade and NSA.
Enjoy the comfort and services you have come to expect from Holiday Inn Express, including the complimentary Express Start Breakfast Bar with our signature Cinnamon Rolls! The hotel offers free local phone calls, high-speed Internet and complimentary 24 hour shuttle service to/from BWI Airport, MARC Commuter Train, MTA Light Rail, and Amtrak Station.
Looking to hold a meeting? We specialize in providing you with comfortable and conducive meeting space. We can host a meeting from 2 people to 80 people. Meeting room located on first floor and away from guest sleeping rooms.
Green Sustainability
Yes
Amenities / Features
Air conditioning
Cable TV service
Coffee/tea maker
Connecting/adjoining rooms available
Daily housekeeping
Desk
Free cribs/infant beds
Free local calls
Free newspaper
Free toiletries
Free WiFi
Hair dryer
In-room safe
Iron/ironing board
Linens provided
Microwave
Number of bathrooms - 1
Phone
Premium bedding
Premium TV channels
Private bathroom
Refrigerator
Rollaway/extra beds (free)
Separate bathtub and shower
Television
Towels provided
Airport & Shuttle Information
3 miles from Baltimore Washington International Airport.
Local Shuttle Info: 24 hour free hotel shuttle service within a 5 mile radius
Breakfast Information
We offer a hot complimentary breakfast served every morning.
Pet Friendly?
Sorry, pets are not allowed.
Parking Info
Complimentary Parking, to include Buses.
Internet / WiFI
Complimentary Wifi throughout the entire hotel
Cleaning Policies
Our cleaning protocol has always been a very strong one. Our hotel uses hospital grade cleaning and disinfection products daily. During COVID 19 we have taken extra measures to ensure our guest and employee safety with increased cleaning measures.. All high touch areas are disinfected every 2 hours; keys are all disinfected; Room housekeeping has been limited to towels and trash to limit the amount of contact our guests are having with our staff. Once rooms are vacated, they remain vacant for two days (per CDC recommendations) before our staff enter and then are thoroughly disinfected in accordance with all CDC recommendations Our lobby area has been set up to allow for proper distancing. Until further notice our breakfast buffet is closed and breakfast is a Grab and Go Carry Out. All CDC recommendations are being followed to ensure the utmost safety of our guests and our staff.
About Holiday Inn Express
Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
Have their own 100% Arabica Smart Roast Coffee
Free high-speed internet service in every room
eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
Unlimited free local and toll-free calls
The Holiday Inn Express highlights above are subject to change without notice.
Hotel Rate Trends at Holiday Inn Express BWI Airport West
Above shows averages of room prices for both group rates and the lowest individual traveler rates our system could find at the time the group offer was placed. The lowest group rate shown is 12.8% in September 2018 and the highest average individual rate is $129 in the month of September 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Holiday Inn Express BWI Airport West in a month when rates are lower.
