Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Courtyard by Marriott Worcester
Below are the verified reviews from guests that we have booked recently:
"Outstanding Service and Quality for the value."
Overall Score4.0/5
The staff and cleanliness of the hotel are excellent. Construction is a bit of a problem. Overall, a very good stay.
David S. (Individual traveler, booked 1 room), from
30-Jun-2019
Verified Review, stayed from Tue Jun 25 to Sat Jun 29 2019 at a $160.67 average nightly rate.
"Highest quality and caring about the clients."
Overall Score4.0/5
Staff and room cleanliness were excellent. Construction work was a bit annoying, probably best to complete on the slowest months (January).
David S. (Individual traveler, booked 1 room), from
30-Jun-2019
Verified Review, stayed from Tue Jun 25 to Sat Jun 29 2019 at a $160.67 average nightly rate.
Summary of Verified Reviews
81
Very Good
Summary of 387 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Very good highway hotel. Fantastic service. Great location."
Service
78/100
80 reviews
"Professional, friendly service, especially at the bar."Reception is all right.
Room
74/100
88 reviews
"Large, clean rooms with excellent beds."Poorly maintained rooms with low quality furniture.
Location
72/100
51 reviews
"Great location. Pricey, inconvenient parking."
Value
53/100
24 reviews
"Fairly good value for money. High priced breakfast."
Breakfast
45/100
21 reviews
"Some complaints about quality and price of breakfast."
WiFi
38/100
5 reviews
"Wifi quality could be improved."
Amenities
34/100
31 reviews
"Hotel buildings could use some improvement. Pleasant entrance area."Elevator in need of updating.
Wellness Area
0/100
11 reviews
"Poorly reviewed fitness area."
Rated 82/100 based on reviews from families.
"Great location. Friendly service."
Service
76/100
11 reviews
"Friendly service."
Location
71/100
10 reviews
"Well-located, although unfortunately the parking isn't easy."
Room
66/100
7 reviews
"Room is all right."
Value
51/100
5 reviews
"Fairly good value for money."
Amenities
36/100
5 reviews
"Amenities are not the best."
Rated 81/100 based on reviews from couples.
"Fantastic service. Great room."
Room
70/100
7 reviews
"Great room."
Rated 76/100 based on reviews from business travelers.
"Great room."
Room
59/100
5 reviews
"Room is all right."
Rated 78/100 based on reviews from all travelers.
"Very good highway hotel. Fantastic service. Great location."
Bar
83/100
10 reviews
"Bar is awesome. Good bar service."
Service
78/100
80 reviews
"Professional, friendly service, especially at the bar."Reception is all right.
Room
73/100
86 reviews
"Large, clean rooms with excellent beds."Poorly maintained rooms with low quality furniture.
Location
71/100
49 reviews
"Great location. Pricey, inconvenient parking."
Value
48/100
23 reviews
"Value for money could be better. High priced breakfast."
Breakfast
46/100
18 reviews
"Some complaints about quality and price of breakfast."
WiFi
38/100
5 reviews
"Wifi quality could be improved."
Amenities
34/100
31 reviews
"Hotel buildings could use some improvement. Pleasant entrance area."Elevator in need of updating.
Wellness Area
0/100
11 reviews
"Poorly reviewed fitness area."
Rated 78/100 based on reviews from families.
"Great location. Friendly service."
Service
76/100
11 reviews
"Friendly service."
Location
71/100
10 reviews
"Well-located, although unfortunately the parking isn't easy."
Room
66/100
7 reviews
"Room is all right."
Value
51/100
5 reviews
"Fairly good value for money."
Amenities
36/100
5 reviews
"Amenities are not the best."
Rated 78/100 based on reviews from couples.
"Great room. Fantastic service."
Room
70/100
7 reviews
"Great room."
Customer Reviews of Courtyard by Marriott Worcester
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
114
Very Good
94
Average
45
Poor
16
Terrible
12
true
Recent Reviews:
charleys361
Manchester, Vermont
Trip type:
Family
Clean hotel, ok value
Mar 7, 2020
I came to town for a nearby swim meet with my family. We got a comfortable room on the 4th floor, quiet and spacious enough. Other hotels in the area...
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I came to town for a nearby swim meet with my family. We got a comfortable room on the 4th floor, quiet and spacious enough. Other hotels in the area offer free parking and breakfast buffets. Here, parking is $10 and breakfast isn’t included, though the Starbucks cafe in the lobby has fast, friendly service.
Courtyard_Worcester, Manager at Courtyard Worcester, responded to this review
Thank you for submitting your honest and constructive feedback. We are happy to read you enjoyed certain components of our hotel and saddened about the rest. A quick survey of the area will have you notice we have fairly competitively priced parking compared to the hotels in the area. Apart from the breakfast buffet, we also offer a cook-to-order menu at your choosing. We completely understand paying for such amenities may be frustrating, but we hope the caliber of amenities makes up for it.
As a token of our gratitude and appreciation, we would like to invite you back for a complimentary breakfast on us. Please contact the hotel directly to go further.
Once again, thank you for choosing the Courtyard by Marriott in Worcester!
I do NOT recommend this hotel. It’s dirty and they don’t have enough parking so I had to park down the street. I didn’t even get an apology from the...
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I do NOT recommend this hotel. It’s dirty and they don’t have enough parking so I had to park down the street. I didn’t even get an apology from the staff!
They charge $13 for a breakfast that is free everywhere else and hide the coffee in the back so you think you have to pay for it in the morning (instead of putting it on the table where it was the night before)!
Very disappointed in this hotel, we thought we would be okay because it’s a Marriott.
Courtyard_Worcester, Manager at Courtyard Worcester, responded to this review
Thank you so much for your honest feedback. Please accept our humblest apologies for the parking incident you encountered during your stay with us. Parking is an ongoing issue we are working on and hope to produce a solution to very soon. We offer complimentary coffee in the afternoon in our lobby as an added perk for our guests. However, it is brought to the breakfast area during breakfast hours so our guests do not have to walk the lobby for their morning coffee. We wanted to provide a reasoning behind the move so you do not feel as if we were hiding it. We do have a charge for breakfast but would be more than happy to offer you a complimentary breakfast for your next visit. Please feel free to contact the hotel directly and we hoep to hear from you soon!
Stay Report - 2/7 - 2/8
Location: The hotel is located towards the north part of Downtown Worcester. It's an easy walk to Worcester Polytechnic's campus as well as the art...
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Stay Report - 2/7 - 2/8
Location: The hotel is located towards the north part of Downtown Worcester. It's an easy walk to Worcester Polytechnic's campus as well as the art museum. Around the hotel are a few restaurants you can easily walk to (The Fix Burger Bar is especially good) and you're right off I-290 so it's easy to get to Boston. The drive from Logan takes between 50 minutes and an hour depending on traffic.
Hotel: A typical older style Courtyard though in good repair. There's a nice sized lobby with a separate bistro area and full bar plus a business center and an outdoor pool. The bartender actually made great drinks and the lobby was a very pleasant place to relax in. There's also the standard little sweet shop.
Check In: We arrived (needing two rooms) at 1:30 PM and none were ready. I was a little surprised that not even one was ready at 1:30 PM on a Friday in Worcester but there it is. Thankfully both rooms were ready an hour later. I was offered a choice between points and a F&B credit as my Titanium welcome gift as well.
Room: The room could use some renovation. it's an older design where the bed faces the window and there's an awkwardly placed TV, desk and closet. The bathroom was also old though the shower did at least get very hot. Soundproofing unfortunately is awful. I'm sensitive to noise and I could hear every voice in the hallway, every clank of the elevator (I was right next to it) and every sound from the street despite being on the third floor.
The hotel is okay but it's aging, I'd probably look elsewhere if I was in Worcester again.
Courtyard_Worcester, Manager at Courtyard Worcester, responded to this review
Good morning Sal_Paradise767,
I am saddened to hear about your recent experience with us at the Courtyard Marriott Worcester. At the Courtyard, we strive to deliver the top notch service our brand is known for. Please rest assured we have shared your comments and feedback to our team to ensure these issues are addressed accordingly. I would still enjoy the opportunity to personally apologize for your mediocre stay with us. Please feel free to contact me at your earliest convenience at 508-363-0300. I look forward to hearing from you!
Sincerely,
Erika Chiriboga Assistant General Manager O 508.363.0300 F 508.363.3563 Courtyard - Worcester 72 Grove Street Worcester, MA 01605
Stayed here three nights while I was in town to attend the funeral of a friend and had mixed results.
Check-in went smoothly and the room I was assigned was...
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Stayed here three nights while I was in town to attend the funeral of a friend and had mixed results. Check-in went smoothly and the room I was assigned was below normal Marriott standards to me as I'm a platinum Bonvoy member. I called the front desk when I discovered the sheets on the bed were blood stained and there were no pillow cases on the pillows and was met with a "I"ll see what I can do for you" from the female on the other end of the line. I then decided to take a shower and figured the fresh sheets and pillow cases would arrive after I got out of the shower. No, Nada, Zero. I called the front desk again and was told that I'd have to wait until the morning because house keeping was closed for the night. At that point, I put on my jeans and went down to the front desk and went down to raise hell with the manager on duty which come to find out was at dinner. I said screw it as I was dead tired from the drive up from the Washington, DC area and turned the pillow cases inside out and crashed for the night. On my way to go to the viewing for my friend the next morning, I stopped by the front desk to speak to the manager once again. This time the manager was in a meeting and I left a business card with my cell phone number on it for him to call me as soon as he got out of his meeting. I finally got a call from a assistant manager while I was at the funeral home the next day. I tried calling him back as soon as I got the message and had to leave a voice mail. After an emotional send off for my friend, I returned to the hotel and noticed that the bar was open with nobody there so I pulled a stool and ordered a beer. That's when my day got better. After Victoria the bartender introduced herself we made small talk for a few minutes before my phone rang and it was work calling. I excused my self and stepped away from the bar and took the call and returned a few minutes later and ordered another beer at which time we continued our conversation. Turns out she knew about the town I grew up in outside of Washington, DC. I eventually asked for my bill and went to pull my wallet out to pay, she told me "NO! Your beers are on me" I responded with "are you sure" and once again went to reach for my wallet when she came from around the bar and gave me an unsolicited but much appreciated hug. I then took a $20.00 out of my wallet and gave it to her and also gave her my business card. A couple of hours later as I was getting out of the shower, I heard my cell phone ring. When I answered, it was Victoria checking in on me while she was on her dinner break. Again unsolicited but very much appreciated and I told her as much. Victoria has a wonderful knack of knowing how to cheer people up after a rough day saying goodbye to a good friend. As for the front desk staff, they could use a major overhaul. I've been home for just over a week and no call from the hotel manager even after I called Marriott's 800 Bonvoy number.
Courtyard_Worcester, Guest Relations Manager at Courtyard Worcester, responded to this review
Good Evening Mooser2019,
I am saddened to hear about your recent experience with us at the Courtyard Marriott Worcester. I would love to connect to be able to speak with you about the inconvieneces you experienced during and after your stay. At your convenience, please call us at 508-363-0300. We will speak to you right away.
Thank you for your kind words about Victoria. It is her dedication to her job that we aspire to see throughout all of our properties. Thank you again for your feedback. I look forward to hearing from you.
Liza Anderson Guest Relations Courtyard Marriott Worcester 508-363-0300
Very nice hotel in convenient location in Worcester. Close to highways, downtown and colleges. Very nice lobby(decorated for holidays) with comfy furniture and pub tables, bar and restaurant area. Bistro...
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Very nice hotel in convenient location in Worcester. Close to highways, downtown and colleges. Very nice lobby(decorated for holidays) with comfy furniture and pub tables, bar and restaurant area. Bistro offers breakfast and breakfast buffet. Clean rooms and very helpful and friendly staff. There is a ten dollar fee for parking but there is a free option which is right behind the hotel.
Courtyard_Worcester, Guest Relations Manager at Courtyard Worcester, responded to this review
Good Evening Cares1970,
Thank you so much for your feedback. We are thankful that you took the time to write such a wonderful review about your recent experience with us. We hope to have the opportunity to welcome you back again in the near future.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
The Courtyard by Marriott-Worcester is conveniently located to all that Worcester has to offer. The hotel has easy access to all major routes and highways. Newly renovated in 2007. Rooms feature: flat screen plasma TV's, complimentary High Speed wireless Internet access, many have a pull out sofa sleeper, and most rooms connect. Onsite full service bar and lounge, breakfast served daily and onsite 24 hour lobby market.
The Courtyard by Marriott highlights above are subject to change without notice.
Seasonality and Projections at Courtyard by Marriott Worcester
The chart above shows fluctuations of prices for both group rates and the best individual traveler prices our rate checker could find at the time the group/meeting offer was placed. The lowest group/meeting rate displayed is 32.0% in the month of September 2020 and the highest average individual rate is $217 in the month of October 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Courtyard by Marriott Worcester in a month when rates are lower.
