Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Best Western Plus Carriage Inn
Below are the verified reviews from guests that we have booked recently:
"Nice Joint"
Overall Score4.0/5
I was pleasantly surprised that after I got over the 'motel'y vibe, which I first thought would be detrimental, but the place is pretty cozy. A good three day stay and the staff were friendly and helpful. The rates are reasonable and the Denny's is a bonus. They even serve liquor, which was a relief after a long travel day. I'll stay there next time I need to be in that area.
Philip S. (Individual traveler, booked 1 room), from
25-Jan-2020
Verified Review, stayed from Mon Jan 20 to Thu Jan 23 2020 at a $122.10 average nightly rate.
"The room was very clean."
Overall Score4.0/5
Refund of my deposit takes time.
Arnold S. (Individual traveler, booked 1 room), from
13-Jan-2020
Verified Review, stayed from Sun Jan 12 to Mon Jan 13 2020 at a $116.10 average nightly rate.
"Excellent choice for a group."
Overall Score5.0/5
We had a group of Junior High students that the hotel handled beautifully. Rooms were ready, parking was prepared for the bus, rooms were next to each as requested.
Sandy A. (Group coordinator, booked 10 rooms), from
01-Apr-2019
Verified Review, stayed from Tue Mar 26 to Wed Mar 27 2019 at a $135.00 group rate (6% discount).
Summary of Verified Reviews
84
Very Good
Summary of 3,017 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Very good highway hotel. Close to Universal Studios. Easily accessible by car and offers nearby parking areas. Great room. Awesome vibe."
Service
89/100
582 reviews
"Service is professional and cheery, especially reception and housekeeping."Room service is average. Hotel security can be an issue.
WiFi
88/100
27 reviews
"Fast and cheap WiFi. Average wifi quality."
Cleanliness
87/100
461 reviews
"Clean hotel facilities. Clean rooms and bathrooms."Moderately clean pool area.
Vibe
85/100
109 reviews
"Awesome vibe. Modern Hotel. Friendly atmosphere. Stylish hotel."Entrance area is ok. Good highway hotel. Good for business people.Fine for a budget trip.
Value
85/100
220 reviews
"Best value for money. Fair breakfast prices. Free internet."
Room
80/100
826 reviews
"Clean, new rooms, great beds, and so-so furniture."Poorly maintained kitchenettes and rooms, with subpar A/C.Bathrooms are fine and very clean.Big rooms with okay TV's and minibars. Shower can be a problem.
Location
77/100
609 reviews
"Great location. Parking is rare."Convenient car access and well-priced parking.Central location with great sightseeing, dining out and shopping.
Breakfast
48/100
119 reviews
"Breakfast affordable but not highly reviewed."
Bar
25/100
7 reviews
"Bar could improve."
Rated 85/100 based on reviews from families.
"Wonderful sightseeing. Fair breakfast prices."
Cleanliness
92/100
87 reviews
"Clean hotel facilities. Clean rooms and bathrooms."Moderately clean pool area.
Service
90/100
94 reviews
"Service is professional and cheery, especially reception and housekeeping."
Value
87/100
32 reviews
"Best value for money. Fair breakfast prices."
Vibe
82/100
12 reviews
"Awesome vibe. Modern Hotel."
Room
82/100
122 reviews
"Large, clean rooms with excellent beds."Bathrooms are fine and very clean.Deficient A/C in poorly-maintained rooms. Shower can be a problem.
Location
78/100
94 reviews
"Great location. Parking is rare."Convenient car access and well-priced parking.Excellent sightseeing, restaurants and bars nearby.
Amenities
77/100
20 reviews
"Nice building."
Pool
64/100
26 reviews
"Moderately clean pool area."
Breakfast
47/100
21 reviews
"Breakfast affordable but not highly reviewed."
Rated 81/100 based on reviews from couples.
"Friendly atmosphere. Spacious rooms."
Service
89/100
34 reviews
"Friendly service and great reception."
Cleanliness
86/100
27 reviews
"Clean rooms."
Vibe
84/100
7 reviews
"Awesome vibe."
Value
84/100
22 reviews
"Best value for money."
Location
77/100
42 reviews
"Great location. Parking is rare."Convenient car access and well-priced parking.
Room
76/100
67 reviews
"Large, clean rooms with excellent beds."Poor bathrooms and substandard room maintenance.
Comfort
57/100
45 reviews
"Spacious, moderately comfortable rooms with excellent beds, but noise problems."
Breakfast
48/100
13 reviews
"Breakfast can be improved."
Rated 86/100 based on reviews from business travelers.
"Nice building. Awesome vibe."
Service
90/100
16 reviews
"Friendly service."
Cleanliness
88/100
16 reviews
"Clean rooms."
Value
86/100
10 reviews
"Best value for money."
Room
78/100
33 reviews
"Generally clean, but poorly-maintained rooms with poor bathrooms."Shower can be a problem.
Location
73/100
27 reviews
"Well-located, although unfortunately the parking isn't easy."
Rated 75/100 based on reviews from solo travelers.
"Great reception. Fantastic service."
Service
90/100
8 reviews
"Fantastic service."
Room
72/100
11 reviews
"Great room."
Location
70/100
5 reviews
"Great location."
Rated 79/100 based on reviews from all travelers.
"Very good highway hotel. Close to Universal Studios. Easily accessible by car and offers nearby parking areas. Great room. Awesome vibe."
Cleanliness
89/100
6 reviews
"Clean."
Service
88/100
10 reviews
"Friendly service and great reception."
Room
76/100
15 reviews
"Excellent rooms with wonderful beds."
Location
75/100
13 reviews
"Well-located, although unfortunately the parking isn't easy."
Pool
62/100
5 reviews
"Ordinary pool."
Comfort
60/100
9 reviews
"Excellent beds, but only decently comfortable overall and somewhat noisy."
Rated 77/100 based on reviews from families.
"Great room. Fantastic service."
Room
76/100
5 reviews
"Great room."
Location
70/100
6 reviews
"Great location."
Rated 81/100 based on reviews from all travelers.
"Very good highway hotel. Close to Universal Studios. Easily accessible by car and offers nearby parking areas. Great room. Awesome vibe."
Service
88/100
499 reviews
"Service is professional and cheery, especially reception and housekeeping."Room service is average. Hotel security can be an issue.Booking process should be better organized.
Cleanliness
87/100
410 reviews
"Clean hotel facilities. Rooms are clean, but bathrooms are only so-so."Moderately clean pool area.
WiFi
86/100
22 reviews
"Fast and cheap WiFi. Average wifi quality."
Value
85/100
180 reviews
"Best value for money. Fair breakfast prices. Free internet."
Vibe
84/100
83 reviews
"Awesome vibe. Modern Hotel. Friendly atmosphere. Stylish hotel."
Room
80/100
703 reviews
"Clean, new rooms, great beds, and so-so furniture."Small but relatively clean bathrooms.Poorly maintained kitchenettes and rooms, with subpar A/C.Big rooms with okay TV's and minibars. Shower can be a problem.
Location
77/100
502 reviews
"Great location. Parking is rare."Central location with great sightseeing, dining out and shopping.Convenient car access and well-priced parking.
Breakfast
48/100
88 reviews
"Breakfast affordable but not highly reviewed."
Bar
28/100
6 reviews
"Bar could improve."
Rated 86/100 based on reviews from families.
"Wonderful sightseeing. Fair breakfast prices."
Cleanliness
91/100
73 reviews
"Clean hotel facilities. Very clean rooms and decently clean pool."
Service
89/100
71 reviews
"Efficient, friendly service with a nice reception."
Value
87/100
25 reviews
"Best value for money. Fair breakfast prices."
Room
82/100
96 reviews
"Large, clean rooms with excellent beds."Poor bathrooms and substandard room maintenance.Shower can be a problem.
Vibe
81/100
8 reviews
"Awesome vibe. Modern Hotel."
Location
78/100
67 reviews
"Great location. Easy car access but inadequate parking."Excellent sightseeing, restaurants and bars nearby.
Amenities
75/100
18 reviews
"Nice building."
Pool
62/100
20 reviews
"Moderately clean pool area."
Breakfast
48/100
16 reviews
"Breakfast affordable but not highly reviewed."
Rated 78/100 based on reviews from couples.
"Spacious rooms. Affordable parking."
Service
89/100
23 reviews
"Friendly service."
Cleanliness
85/100
21 reviews
"Clean rooms."
Value
83/100
18 reviews
"Best value for money."
Location
78/100
29 reviews
"Great location. Easy car access but inadequate parking."
Room
72/100
48 reviews
"Large, clean rooms with excellent beds."Poor bathrooms and substandard room maintenance.
Comfort
55/100
32 reviews
"Spacious, moderately comfortable rooms with excellent beds, but noise problems."
Breakfast
48/100
9 reviews
"Breakfast can be improved."
Rated 84/100 based on reviews from business travelers.
"Awesome vibe. Nice building."
Service
90/100
16 reviews
"Friendly service."
Cleanliness
88/100
16 reviews
"Clean rooms."
Value
86/100
10 reviews
"Best value for money."
Room
78/100
32 reviews
"Generally clean, but poorly-maintained rooms with poor bathrooms."Shower can be a problem.
Location
73/100
25 reviews
"Well-located, although unfortunately the parking isn't easy."
Rated 67/100 based on reviews from solo travelers.
"Great reception."
Service
89/100
7 reviews
"Fantastic service."
Room
72/100
11 reviews
"Great room."
Location
70/100
5 reviews
"Great location."
Rated 76/100 based on reviews from all travelers.
"Very good highway hotel. Close to Universal Studios. Easily accessible by car and offers nearby parking areas. Great room. Awesome vibe."
Cleanliness
84/100
5 reviews
"Clean."
Location
77/100
8 reviews
"Great location."
Room
75/100
7 reviews
"Great room."
Comfort
58/100
6 reviews
"Comfortable."
Rated 82/100 based on reviews from all travelers.
"Very good highway hotel. Close to Universal Studios. Easily accessible by car and offers nearby parking areas. Great room. Awesome vibe."
Value
85/100
5 reviews
"Best value for money."
Room
78/100
6 reviews
"Great room."
Location
77/100
8 reviews
"Great location."
Rated 85/100 based on reviews from all travelers.
"Very good highway hotel. Close to Universal Studios. Easily accessible by car and offers nearby parking areas. Great room. Awesome vibe."
Service
91/100
25 reviews
"Efficient, friendly service with a nice reception."
Cleanliness
89/100
12 reviews
"Clean rooms."
Value
85/100
6 reviews
"Best value for money."
Vibe
83/100
11 reviews
"Awesome vibe. Modern Hotel."
Room
79/100
33 reviews
"Big, brand-new, and spotless rooms with awesome beds."Deficient A/C in poorly-maintained rooms.
Location
78/100
22 reviews
"Great location with good parking availability."
Comfort
60/100
16 reviews
"Decently comfortable, spacious rooms with great beds."Deficient A/C and too noisy rooms.
Rated 83/100 based on reviews from couples.
"Great room. Fantastic service."
Service
90/100
7 reviews
"Fantastic service."
Cleanliness
88/100
5 reviews
"Clean."
Room
78/100
10 reviews
"Great room."
Location
77/100
6 reviews
"Great location."
Comfort
62/100
6 reviews
"Comfortable."
Rated 80/100 based on reviews from all travelers.
"Very good highway hotel. Close to Universal Studios. Easily accessible by car and offers nearby parking areas. Great room. Awesome vibe."
Location
75/100
5 reviews
"Great location."
Rated 87/100 based on reviews from all travelers.
"Very good highway hotel. Close to Universal Studios. Easily accessible by car and offers nearby parking areas. Great room. Awesome vibe."
Rated 68/100 based on reviews from all travelers.
"Very good highway hotel. Close to Universal Studios. Easily accessible by car and offers nearby parking areas. Great room. Awesome vibe."
Location
77/100
6 reviews
"Great location."
Room
68/100
8 reviews
"Room is all right."
Comfort
53/100
5 reviews
"Comfortable."
Rated 86/100 based on reviews from all travelers.
"Very good highway hotel. Close to Universal Studios. Easily accessible by car and offers nearby parking areas. Great room. Awesome vibe."
Service
90/100
5 reviews
"Fantastic service."
Value
87/100
8 reviews
"Best value for money."
Room
78/100
6 reviews
"Great room."
Location
78/100
7 reviews
"Great location."
Rated 88/100 based on reviews from all travelers.
"Very good highway hotel. Close to Universal Studios. Easily accessible by car and offers nearby parking areas. Great room. Awesome vibe."
Service
90/100
16 reviews
"Fantastic service."
Cleanliness
89/100
10 reviews
"Clean rooms."
Value
84/100
7 reviews
"Best value for money."
Room
78/100
20 reviews
"Tidy rooms with nice beds, and acceptable bathrooms."
Location
75/100
19 reviews
"Great location with excellent sightseeing. Parking is rare."
Comfort
64/100
17 reviews
"Excellent beds, but only decently comfortable overall and somewhat noisy."
Breakfast
54/100
10 reviews
"Breakfast is average."
Rated 84/100 based on reviews from families.
"Great room. Fantastic service."
Service
90/100
6 reviews
"Fantastic service."
Room
76/100
5 reviews
"Great room."
Location
76/100
5 reviews
"Great location."
Customer Reviews of Best Western Plus Carriage Inn
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
509
Very Good
514
Average
225
Poor
89
Terrible
68
true
Recent Reviews:
ElizabethS3654
Trip type:
Business
Clean up from Meth cooking in the room next door...
Mar 16, 2020
On March 14, 2020 I stayed at this motel. I was nervous when I pulled up to the hotel because there were some rough looking people hanging around the Denny's...
more »
On March 14, 2020 I stayed at this motel. I was nervous when I pulled up to the hotel because there were some rough looking people hanging around the Denny's which is attached to the hotel. It's right off the freeway and the area is not so nice. My fear that this place was kind of scary was only confirmed when upon returning to my room that evening about 9:45 PM, there was something very disturbing going on in the room next to mine.
There was a strong chemical odor coming from the room and a sound like a blow dryer or some other item with a small motor was blaring. As I walked past the room to get into mine, I noticed the door was ajar but the curtain from the window was pulled over it and a chair with a blanket was pushed up against the part of the door which made nothing in the room visible.
I called management immediately because my room smelled and the sound was loud. They came by, the people in the room said they would close the door but when questioned about the smell and when the management asked to enter, the occupants refused entry. Clearly something untoward, possibly illegal and dangerous was happening in that room. Yet instead of calling the police to keep the rest of the hotel safe, they moved my room and let the people stay until the next morning. I was flabberghasted.
This was not only horrific management, it also put the lives of all the people staying in that hotel, including mine, at risk. I don't know whether this property has gone down hill since others have stayed here, or if this is just to be expected at this place but I will never stay at a Best Western property again. Clearly someone got the memo that management doesn't care if you cook meth and clean your clothes there or whatever they were doing. BAD NEWS.
AlbertGosch, Manager at Best Western Plus Carriage Inn, responded to this review
Thank you for your review and your insight on how we handled this situation. Your input is valuable to us as it lets us know what we need to improve on. As soon as you advised us of the situation, we sent two employees to check on the room. We also moved your room to ensure you were safe. We had a private conversation with the guest and confirmed there was no illegal activity occurring in their room. We take all allegations seriously and value our guest as well as our staffs safety. We apologize you felt unsafe at the property and we will continue to do our best to ensure no illegal activities are happening at our Hotel.
my friends had doubts but I told them they will love it. They did enjoy their stay and promised to use best western carriage in again. The employees were awesome...
more »
my friends had doubts but I told them they will love it. They did enjoy their stay and promised to use best western carriage in again. The employees were awesome and had good sense of humor. Actually customer service and the rooms were great
Excellent location to restaurants and the freeway.
Mar 1, 2020
It’s a prefect place for a stay! The staff is very professional. I especially enjoyed my check in with Michael. Awesome character to meet. The room was very nice. We...
more »
It’s a prefect place for a stay! The staff is very professional. I especially enjoyed my check in with Michael. Awesome character to meet. The room was very nice. We stayed in a double queen. More than enough room for one adult and three kids.
Had a great time most of all enjoy the jacuzzi. I will definitely be back again. Always clean always friendly. My kids always have a good time when we stay...
more »
Had a great time most of all enjoy the jacuzzi. I will definitely be back again. Always clean always friendly. My kids always have a good time when we stay there also. We will definitely be staying there more often
Clean and safe. Good location to some local sites to visit like the Japanese Gardens.
Feb 12, 2020
The Denny's on site is pretty good. I felt safe here and didn't worry about the car or any crime issues. Target within walking distance. Counter help was very friendly....
more »
The Denny's on site is pretty good. I felt safe here and didn't worry about the car or any crime issues. Target within walking distance. Counter help was very friendly. I'll definitely go there again next time In in the area.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
Full service 3 star hotel with lounge and 24 Hr. restaurant on-site. Best Western Plus Carriage Inn is located in the heart of the entertainment capital of the world. With it's easy access to 101 & 405 freeways the area attractions of ...Universal Studios Hollywood...The Getty Center...Six Flags Magic Mountain...and Southern California's sandy beaches are just minutes away.
Within a 3 minute drive is the "downtown" of Sherman Oaks where a renovated pedestrian district featuring vintage shops, bookstores,jazz bars, hair salons and quality casual neighborhood restaurants reside.
The hotel offers an outdoor heated pool/spa, fitness room, coin laundry, in- room refrigerators, coffee makers, iron/board, hairdryers, in-room safes.
FREE parking, FREE wireless high speed internet access. Conference room of 290 sq ft and banquet space is available.
Green Sustainability
Hotel is Green Certified.
Amenities / Features
Air conditioning
Blackout drapes/curtains
Cable TV service
Coffee/tea maker
Connecting/adjoining rooms available
Daily housekeeping
Desk
Free cribs/infant beds
Free local calls
Free toiletries
Free weekday newspaper
Free WiFi
Hair dryer
In-room safe
Iron/ironing board
Laptop-friendly workspace
LCD TV
Linens provided
Number of bathrooms - 1
Phone
Premium bedding
Premium TV channels
Private bathroom
Refrigerator
Room service (limited hours)
Shower/tub combination
Towels provided
Airport & Shuttle Information
Closest airport...
Burbank...8 miles
LAX...20 miles
Private airport is Van Nuys...3 miles
Airport Shuttle? Sorry, no airport shuttle available.
Breakfast Information
Denny's restaurant on site
Parking Info
Complimentary parking for all guests
Internet / WiFI
Complimentary Wi-Fi through the entire hotel
About Best Western Plus
Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk
Fitness room, laundry room, and business center also available
FREE high-speed internet, local calls, and long distance access
Breakfast is available
For the upper mid-scale market, including upgraded amenities and enhanced style and comfort.
The Best Western Plus highlights above are subject to change without notice.
Seasonality and Projections at Best Western Plus Carriage Inn
The chart above shows fluctuations of prices for both group/meeting quotes and the best individual traveler prices our rate checker could find at the time the group bid was entered. The most competitive group or meeting displayed is 16.5% in the month of March 2018 and the highest average individual rate is $192 in the month of July 2019. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Best Western Plus Carriage Inn in a month when rates are lower.
