Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Great Hotel"
Overall Score5.0/5
The Ritz is always a great experience.The property is first class and the staff is outstanding. If I have any complaints it would be the construction noise from the building that the Ritz is building next door.
Jeff G. (Individual traveler, booked 1 room), from
07-Nov-2019
Verified Review, stayed from Tue Nov 05 to Fri Nov 08 2019 at a $319.00 average nightly rate.
Summary of Verified Reviews
92
Excellent
Summary of 1,013 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Excellent family hotel. Close to restaurants, bars and shopping areas. Fantastic service."
Service
89/100
258 reviews
"Service is professional and cheery, especially reception and housekeeping."Good shuttle service. Great valet service. Average restaurant service.Room service is perfect.
Location
88/100
96 reviews
"Great location and easy parking."Centrally located, near restaurants, bars, and shopping.
Room
75/100
126 reviews
"Good rooms with great views."Poorly-maintained but decently clean rooms, with okay beds and subpar bathrooms.
Breakfast
71/100
11 reviews
"Tasty breakfast."
Food
67/100
110 reviews
"Dining disappointed some guests in quality and price."The menu is okay, with great desserts. No good fish & seafood.
Comfort
49/100
47 reviews
"Beds are alright and rooms are moderately-sized but too noisy and comfort is lacking."
Rated 95/100 based on reviews from families.
"Friendly service. Fantastic service."
Service
91/100
28 reviews
"Friendly service."
Location
90/100
9 reviews
"Great location."
Room
72/100
12 reviews
"Great room."
Food
67/100
7 reviews
"Food is all right."
Rated 86/100 based on reviews from couples.
"Good shuttle service. Great location."
Location
90/100
6 reviews
"Great location."
Service
87/100
9 reviews
"Fantastic service."
Room
70/100
6 reviews
"Great room."
Food
68/100
5 reviews
"Food is all right."
Rated 89/100 based on reviews from all travelers.
"Excellent family hotel. Close to restaurants, bars and shopping areas. Fantastic service."
Service
88/100
246 reviews
"Service is professional and cheery, especially reception and housekeeping."Good shuttle service. Great valet service. Average restaurant service.Room service is perfect.
Location
87/100
86 reviews
"Great location and easy parking."Shopping, restaurants and bars in the area are great.
Room
75/100
121 reviews
"Lovely rooms with pleasant views."So-so beds and cleanliness with small rooms.Poor maintenance in rooms and bathrooms.
Breakfast
69/100
10 reviews
"Breakfast is average."
Food
67/100
106 reviews
"Dining disappointed some guests in quality and price."The menu is okay, with great desserts. No good fish & seafood.
Comfort
48/100
45 reviews
"Rooms are average, though small, lacking comfort, and quite noisy."
Rated 94/100 based on reviews from families.
"Great location. Friendly service."
Service
91/100
24 reviews
"Friendly service."
Location
90/100
7 reviews
"Great location."
Room
71/100
11 reviews
"Great room."
Food
67/100
6 reviews
"Food is all right."
Rated 88/100 based on reviews from couples.
"Good shuttle service. Fantastic service."
Service
85/100
7 reviews
"Fantastic service."
Customer Reviews of The Ritz Carlton Sarasota
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
1784
Very Good
485
Average
221
Poor
99
Terrible
74
true
Recent Reviews:
lbrown996
Alabama
Has Marriott checked out?
Jul 9, 2020
I booked a last minute reservation here for just 1 night. I didn’t bother to read reviews, and just trusted the name. That ended up being a huge mistake.
I...
more »
I booked a last minute reservation here for just 1 night. I didn’t bother to read reviews, and just trusted the name. That ended up being a huge mistake.
I called 5 times that day attempting to ask a question about what amenities are open, nobody ever answered the phone.
I put this aside, and check-in, and everything went smoothly. Jud was very friendly and probably the only good thing about this property.
I’m making my way up to the room, and noticed how empty glasses and plates were just scattered throughout the hallways, along with towels just thrown on the floor. I took these pictures at 5 pm, they were still in the same place when I checked out the next morning.
I head down to the pool, and their was only 1 pool server trying to take care of everyone. Obviously over worked.
I head up to the club lounge, but my key wouldn’t work for the elevator. I head down to the front desk, but the lady working there wouldn’t give me a new key for it, because she couldn’t find it on my reservation, despite the previous agent handing me a paper detailing all the club lounge “amenities” I’d be receiving. So I missed out on all of those amenities that evening, and noticed a new agent at the desk later that evening, who was magically able to fin the club lounge benefits on my reservation, and then gave me a key.
I head to bed, and get woken up in the middle of the night by a call from the front desk letting me know that my credit card didn’t save to my reservation and I’d need to come down to the front desk immediately. I had a prepaid reservation through a third-party, and provided my Bonvoy number at check-in, which has 3 cards linked to that account. An incidental hold really couldn’t wait until the morning?
The next morning, I attempt to head up to enjoy breakfast in the club lounge, but the elevators are down. No big deal, things happen, it’s outside of their control, I’ll just take the stairs.
The breakfast was extremely disappointing. They had eggs and potatoes. That’s it. The other items (aka cereal and oatmeal), she didn’t know where they were. Again, only one server, who was overworked.
I hike back down to my room to get dressed and get my luggage together. I call the bellhop, and because the elevators are still down 2 hours later, they’re unable to assist with luggage.
I had to carry my luggage down 7 flights of stairs. When I finally get down to the bottom, it opens into an employee service area you have to walk through to get to the lobby.
Myself and the family in front of me were approached by a very rude employee (who was likely a manager based on her lack of uniform, and wearing business casual). She told us we weren’t allowed in the service area. We tried to explain the elevators were down and this was where the stairs opened into, and she wasn’t having it. She started to argue with us while walking us through, and finally told the lady in front of me that she didn’t care, while throwing her hands up and storming off.
What the hell? I‘m a former Marriott employee, this level of service wouldn’t even fly in a Fairfield Inn. Much less a damn Ritz Carlton.
I finally head to checkout of the hotel of horrors, and received a final folio of $120, just tax/resort fee/valet/drinks during my stay, since it was a prepaid reservation through a third-party.
Imagine my surprise when I get home and see close to $600 in charges from the hotel directly. Nobody will answer the phone at this property. I called close to 15 times. It just rings and rings. When I finally got through, close to midnight, I was told there were no managers available (which is understandable for it being late at night), and to call back Saturday. Today is Wednesday! You mean to tell me their is NO FOH, Guest Service, or any kind of manager I can speak with?! Apparently so!
So much for attempting to resolve my issues in-house before leaving a stern review.
Jud is a the only asset to this property, and I strongly hope he seeks employment somewhere else, where his talents would be more appreciated. Because this hotel doesn’t deserve it.
Damien O'Riordan, General Manager at The Ritz-Carlton, Sarasota, responded to this review
Dear lbrown996,
Thank-you for your kind comments regarding our Front Office Gentleman Jud and for sharing your constructive feedback describing the service difficulties you experienced during your stay.
I am very sorry to hear we did not live up to The Ritz-Carlton standards you have come to know and appreciate and hope you will accept my sincerest apology for any inconvenience and frustrations you experienced as a result of our service failures.
Your loyalty is very important to us and I hope you will give me the opportunity to better assist you by calling me on my direct line at 941-309-2001 as I would welcome the opportunity speak to you personally regarding your unfortunate experience.
Just finishing a 4 day stay that is anything but relaxing. Constant noise from hotel being built right next door, plus the street in front is torn up to boot....
more »
Just finishing a 4 day stay that is anything but relaxing. Constant noise from hotel being built right next door, plus the street in front is torn up to boot. My be worth visiting when this ia all over but would not recommend coming now.
Damien O'Riordan, General Manager at The Ritz-Carlton, Sarasota, responded to this review
Dear Techroadwarriors,
Thank you for taking the time to share your comments with the TripAdvisor community. Feedback is extremely important to us and how we learn in what areas we need to improve.
I am very sorry your stay fell short of relaxing due to the neighboring construction projects in the area. Our apology at this time cannot undo the past but our regret is sincere and our future will be guided by your comments.
We truly hope you will give us the opportunity to welcome you back sometime in the future.
Stayed at this hotel for 4th of July weekend with my family. The rate per night was $800.
I booked through AX fine hotel and resorts and even called the...
more »
Stayed at this hotel for 4th of July weekend with my family. The rate per night was $800. I booked through AX fine hotel and resorts and even called the hotel directly to confirm we would be given a walk in shower room due to my son’s disability. The staff member told me everything was taken care of and was even told we would be upgraded to a suite. She also confirmed that they had a handicapped accessible shuttle that would take us to the beach. Check in: The hotel was packed with guests checking in. Upon check-in we were given a marina view room with a tub(not walk in shower). I had to go back to explain that we could not stay in that room and was told they could move us to another room with a walk in shower but with view of parking lot. Great so downgrade us! We was ready to drive back home when my husband got involved and asked to speak to a manager who miraculously found a suite with a walk in shower. We moved to suite (#826). Suite: The suite was very spacious and walk in shower great however the king bed was so hard (Like sleeping on the floor) and the pull out sofa bed had hardly any cushion. Needless to say we all had a poor night sleep on the first night. The second night none of us could sleep due to back pain so we just checked out at 4 am And drove back home. My husband complained about the bed to the staff member upon check out and the staff member said, “ It is the first time I hear of someone complaining about our beds, we have people wanting to buy our beds.” Handicapped accessible Beach shuttle: Was conveniently not working when we stayed at this hotel. No apologies from any staff member. We had to drive our car to the beach club. Jack Dusty- Had dinner and breakfast here. Dinner was expensive but food was great. . Breakfast was not great- I ordered a fruit plate was was given old fruit ( who is checking food quality?). Both times service was slow but I think because they were understaffed. Beach club grill- overpriced restaurant. Food is good but service was awful despite the restaurant being empty. I understand we are going through a pandemic and I do realize that most places are understaffed. I get we are not getting those extra luxuries such as champagne upon check in or turndown etc... I had already taken that into consideration. However a hotel should also take into consideration the lack of services they will not provide and adjust their prices accordingly. They should not overbook a hotel and understaff it at the same time. Would never stay here again unless an overhaul in staff training and management took place.
Damien O'Riordan, General Manager at The Ritz-Carlton, Sarasota, responded to this review
Dear Noemy2014,
Thank-you for taking the time to share your comments with us and the TripAdvisor community. Your feedback serves as a very valuable tool in determining what areas we need to improve.
While I was very pleased to hear you enjoyed your dining experiences in our restaurants, I am so very sorry to hear of the disappointing communication breakdowns you experienced with respect to your needs in room type during your stay with us. Please accept my sincerest apology for any inconvenience and discomfort you and family endured as a result, you can be assured we take your feedback very seriously and our future will be guided by your experience and observations.
We hope to have the opportunity to welcome you back sometime in the future.
Hotel is clearly understaffed and not being kept up with the pool and common spaces not being cleaned/maintained regularly. The general manager really needs to get in front of this...
more »
Hotel is clearly understaffed and not being kept up with the pool and common spaces not being cleaned/maintained regularly. The general manager really needs to get in front of this or it will be a long summer. Where are the bellman and such? 488 employees were laid off after the hotel owners were pressured into returning $5+ million dollars in hardship federal government loan. Seems pretty apparent there is a direct correlation. Rates need to be adjusted to reflect service limitations that do not live up to brand standards.
Damien O'Riordan, General Manager at The Ritz-Carlton, Sarasota, responded to this review
Dear M2020355156341,
Thank-you for posting and sharing your review with the TripAdvisor community. We truly value your feedback as we continue to strive for excellence at our property during this challenging time. Your observations serve as a very valuable tool in determining what areas we need to improve.
Your opinion is very important to us and we hope you will give us the opportunity to welcome you back some time in the future.
I have stayed at this Ritz-Carlton many times over the years. The latest stay I waited 20 minutes for the valet to take my car, there was no bell man...
more »
I have stayed at this Ritz-Carlton many times over the years. The latest stay I waited 20 minutes for the valet to take my car, there was no bell man to be found everyone had to haul their own luggage. I stayed on the club level ($1,000.00 per night) There was only one person to care for everyone on the floor. The quality of the snacks was below average. It took a half hour to get a drink, I am very disappointed with the service, The pool area was not cleaned during my stay dirty towels and trash all around the grounds. I will say my room was clean along with the lounge downs stairs. The hotel did not have a concierge on staff or any transportation available. I stayed November 2019 same issues, the staff blamed it on being the slow season. I do not know what happened at this Ritz it used be top notch and I always enjoyed staying there, they must of had a management change. I will not stay there again.
NRuit, General Manager at The Ritz-Carlton, Sarasota, responded to this review
Dear Valued Guest,
Thank-you for your constructive feedback provided to us. I am very sorry we did not meet the fine standards of service you have come to enjoy and expect from our brand during your stay. As the General Manager I would really like the opportunity to speak with you and am looking forward to your response should you wish to discuss your experience further.
Your loyalty is very important to us and we truly value your feedback and hope to have the opportunity to welcome you back sometime in the future.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
Guests of the resort have access to our exclusive amenities including the Members Spa Club, Members Beach Club and Members Golf Club. The Spa is located in the hotel with 15 treatment rooms, men's and ladies' healing waters areas, and state-of-the-art fitness center. The Beach Club is 3.5 miles from the hotel on the Gulf of Mexico, and features 3 beachfront pools, waterfront dining in the Beach Club Grill, and the Sunset Terrace for group events. The Golf Club is 25 minutes from the hotel. This championship course was designed by Tom Fazio with no residences on the property. The hotel is located on the waterfront of Sarasota Bay, just blocks from downtown shopping, dining, and entertainment.
Amenities / Features
Air conditioning
Balcony
Bathrobes
Blackout drapes/curtains
Closed captioned TV
Connecting/adjoining rooms available
Daily housekeeping
Designer toiletries
Desk
Free bottled water
Free cribs/infant beds
Free newspaper
Free toiletries
Hair dryer
In-room safe (laptop compatible)
Iron/ironing board
LED TV
Lever door handles
Minibar
Netflix
Number of bathrooms - 1
Pay movies
Phone
Pillowtop mattress
Premium bedding
Premium TV channels
Private bathroom
Room service (24 hours)
Shower/tub combination
Towels provided
Turndown service
Visual fire alarm
WiFi (surcharge)
Wired Internet access (surcharge)
Airport & Shuttle Information
Sarasota/Bradenton Airport, 3.5 miles, $8.00-10.00 taxi one way. Tampa International Airport, 55 miles, $75 one way on average, plus or minus depending on program needs.
Local Shuttle Info: The hotel''s complimentary shuttle transports guests to the Members Beach Club on the Gulf of Mexico and will drop guests off/pick them up on St. Armands Cirlce. The shuttle operates daily from 9:00 am - 9:00 pm, depending upon the hours of dining at The Beach Club Grill.
Pet Friendly?
Yes! Pets are allowed. Pets under 25 lbs are permitted. $150 non-refundable deposit.
About Ritz Carlton Hotels
The ultimate in luxury and personalized service, The Ritz-Carlton has over 100 years in the business with 87 hotels worldwide in 29 countries
Become a member of The Ritz-Carlton Rewards and earn points with each stay towards free nights, access to exclusive members-only offers and special benefits also with their partner hotels
Private baths in each guestroom
Lighter fabrics used for a deeper, cleaner wash
Fresh flowers throughout the public spaces
A la carte dining and a gourmet cuisine
Smaller lobbies designed for a more intimate guest experience
The Ritz Carlton Hotels highlights above are subject to change without notice.
