Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Staybridge Suites Chicago Oakbrook Terrace
Below are the verified reviews from guests that we have booked recently:
"Always Great"
Overall Score5.0/5
The rooms are always large and clean. It always seems like they undercharge for such nice rooms.
Suni J. (Individual traveler, booked 1 room), from
24-Dec-2018
Verified Review, stayed from Fri Dec 21 to Sat Dec 22 2018 at a $112.34 average nightly rate.
Response from Management on 26-Dec-2018:
Thank you for the nice comments. I agree but we have to keep up with what is going on in the area. Hope to see you again soon.
Summary of Verified Reviews
85
Very Good
Summary of 517 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Very good business hotel. Located near shopping areas with easy access to parking."
WiFi
100/100
5 reviews
"Good internet service."
Bar
95/100
13 reviews
"Great, affordable bar with good drinks."
Breakfast
89/100
84 reviews
"Tasty breakfast."
Location
84/100
68 reviews
"Great location with good parking availability."Shopping, restaurants and bars in the area are great.
Service
83/100
134 reviews
"Professional service and good reception, but so-so housekeeping."
Room
73/100
143 reviews
"Spacious rooms. Decent beds, cleanliness, and kitchenettes."Badly maintained rooms, with poor A/C and unclean bathrooms.Average minibars and furniture. Shower was ok.
Wellness
29/100
5 reviews
"Wellness & sports facilities could be improved."
Rated 86/100 based on reviews from families.
"Great location. Clean hotel facilities."
Breakfast
91/100
15 reviews
"Tasty breakfast."
Location
82/100
8 reviews
"Great location."
Service
80/100
15 reviews
"Average reception, but good overall service."
Cleanliness
74/100
11 reviews
"Clean."
Comfort
69/100
10 reviews
"Rooms are big and moderately comfortable."
Room
67/100
17 reviews
"Big, decent rooms."
Rated 85/100 based on reviews from couples.
"Fantastic service. Great room."
Service
81/100
7 reviews
"Fantastic service."
Room
66/100
8 reviews
"Room is all right."
Rated 84/100 based on reviews from all travelers.
"Very good business hotel. Located near shopping areas with easy access to parking."
Bar
95/100
13 reviews
"Great, affordable bar with good drinks."
Breakfast
90/100
81 reviews
"Tasty breakfast."
Service
83/100
128 reviews
"Professional, friendly service, good reception, and decent housekeeping."
Location
83/100
66 reviews
"Great location with good parking availability."Shopping, restaurants and bars in the area are great.
Room
73/100
137 reviews
"Spacious rooms. Decent beds, cleanliness, and kitchenettes."Badly maintained rooms, with poor A/C and unclean bathrooms.Average minibars and furniture. Shower was ok.
Wellness
29/100
5 reviews
"Wellness & sports facilities could be improved."
Rated 84/100 based on reviews from families.
"Great location. Friendly service."
Breakfast
91/100
15 reviews
"Tasty breakfast."
Service
81/100
14 reviews
"Average reception, but good overall service."
Location
81/100
7 reviews
"Great location."
Cleanliness
74/100
11 reviews
"Clean."
Comfort
69/100
10 reviews
"Rooms are big and moderately comfortable."
Room
67/100
17 reviews
"Big, decent rooms."
Rated 86/100 based on reviews from couples.
"Fantastic service. Great room."
Service
81/100
7 reviews
"Fantastic service."
Room
66/100
8 reviews
"Room is all right."
Customer Reviews of Staybridge Suites Chicago Oakbrook Terrace
Value
Rooms
Cleanliness
Service
Excellent
76
Very Good
54
Average
26
Poor
12
Terrible
6
true
Recent Reviews:
MIbeachgirl
Michigan
Most frustrating Check in of my Life
Dec 16, 2019
Before getting into my problem that will stop me from staying at IHG properties again, let me tell you the good. Good breakfast and common lobby area. Spacious room. The...
more »
Before getting into my problem that will stop me from staying at IHG properties again, let me tell you the good. Good breakfast and common lobby area. Spacious room. The bad: the bedding did not seem clean, nor smell clean. The duvet should be changed or cleaned occasionally. It had the dinghy white edge and body smell of an item not cleaned often. The two inches of sheet turnover didn’t help that much. Ok the other problem...Reserved a king suite two-three week’s prior to staying. Arrived at noon, hoping to check in early. That was not possible as “my room” was not yet cleaned. That was fine. I was told to return at 3:00pm to check in. I got there at 3:30. At that point the shift had changed and a new receptionist told me my room was not available at all, but that I could be moved to another ( lesser) room. I said no that I wanted the room I reserved. I asked how much longer I would need to wait. The woman said they had overbooked my room and that I was not able to get that room. I said that was unacceptable and said I would need the room I booked and we needed to get a manager involved. She had to call a manager/owner off site. Still, no room in the style I reserved available. I finally said ok to the lesser room if it was comped completely. Amazingly, a room materialized in just what I had reserved. Why the games and stress IHG? We had a contract when I guaranteed my room with a credit card and you gave me a confirmation email with the type of room listed. I am quite certain had I not shown up, my card would have been charged per our contract. Lastly, get your receptionists on the same page. There was a lot of animosity from the second receptionist towards the first receptionist due to my first encounter and no info being given. Perhaps have a manager on site during the busy check in days/times or when you are so overbooked you want to move an IHG guest. Clearly not a professional team.
IHGService, Guest Relations Manager at Staybridge Suites Chicago Oakbrook Terrace, responded to this review
Hello MIbeachgirl,
Thanks for the stay and review. I am happy that you enjoyed breakfast, and the room size. On the other hand, I regret to learn about the condition of the sheets/ bed, and I am very sorry to learn about the level of service you received, specially when you checked- in. This is not the experience we want our guests to have. I have forwarded your feedback to our hotel management to work on these points raised in your review to give you the best hotel experience in the future.
Once again, thank you for staying with us and hope you visit us again.
The property may seem slightly aged, but it's extremely clean! For what you pay, it is a fantastic value. My room had a dishwasher, full sized fridge, coffeemaker and even...
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The property may seem slightly aged, but it's extremely clean! For what you pay, it is a fantastic value. My room had a dishwasher, full sized fridge, coffeemaker and even a kitchen sink with disposal! I stayed at this property for work two separate times totaling nearly 5 weeks and they couldn't be more accommodating. Staff are friendly and know you by name and make it a point to give you whatever you ask for. I usually don't use hotel coffeemakers but theirs was kept up and clean. I was able to do some cooking as I stayed a long time. I love this property and highly recommend.
Something different compared to the expensive hotels downtown Chicago;
Basic rooms with kitchen en bathroom. Breakfast was also basic but fresh.
some of the evenings they organise a little social...
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Something different compared to the expensive hotels downtown Chicago; Basic rooms with kitchen en bathroom. Breakfast was also basic but fresh. some of the evenings they organise a little social event with food and drinks. Enjoyed a simple BBQ and also a basic Mexican Buffet.
IHGService, Guest Relations Manager at Staybridge Suites Chicago Oakbrook Terrace, responded to this review
Hello peter_DJ66,
Thank you for your review regarding your recent stay at StayBridge Suites Chicago-Oakbrook Terrace, IL. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.
The manager at the front desk was not helpful at all. I’ve been coming here the past few years but no more. I see other reviews saying they will “loop...
more »
The manager at the front desk was not helpful at all. I’ve been coming here the past few years but no more. I see other reviews saying they will “loop in” the local management about complaints but it won’t help if the local manager does not care about his customers. Even my booking agent said they found him unhelpful. The best thing Staybridge can do his fire employees who are in the Wrong line of work.
IHGService, Guest Relations Manager at Staybridge Suites Chicago Oakbrook Terrace, responded to this review
Hi Wrldtrvlr16,
Thank you for leaving us your review and for making us a part of this visit to Oakbrook Terrace. We are grateful that you chose the StayBridge Suites.
Ensuring that you feel at ease whenever you stay with us is our cup of tea, Wrldtrvlr16, but I'm sorry to let you down this time. I read what you perceive of our staff affecting your decision whether to stay with us again or not. Guests to us always come first. We try to take care of each and every guest in the best way we can, but I regard yours turned out otherwise.
Don't worry, I took the necessary steps to ensure our management gets to read your post and be discussed with all concerned staff. We are always on the lookout for ways to make your experience memorable. Reviews such as this go a long way in identifying areas where we can improve.
Having you back in the future will be the greatest reward I can ever ask and I am positive to serve you better.
This is a bit of a different type of review. I am a group travel planner and was working on arrangements with this hotel for a group of 100. The...
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This is a bit of a different type of review. I am a group travel planner and was working on arrangements with this hotel for a group of 100. The group's plans changed and they will not be staying there, but I felt compelled to write a review of the wonderful staff and the group sales manager that helped in our plans. I worked with Melissa Randall. She was very professional, prompt, and honest in all of her dealings. She went above and beyond to help work out arrangements and needs for our group. We also made a visit to the hotel when working on arrangements. She gave us a tour. The facility was very clean, open, spacious, and offered many helpful amenities. We are sorry plans changed for the group, but very much enjoyed the professional interaction with this hotel.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
If you're looking for a hotel that offers more than just a place to rest your head, then look no further than the Staybridge Suites® Chicago- Oakbrook Terrace hotel. The hotel's site in Oakbrook Terrace is only a short trip from the heart of Chicago.
For those traveling on business, this all-suite hotel has everything you need. You can stay on top of e-mail with complimentary Wi-Fi access available throughout the hotel's property. In Oakbrook Terrace, IL large corporations are a fixture among the community's landscape.
Hotel Amenities:
• Full complimentary Hot Breakfast buffet 7 days a week.
• Evening Reception, Mon -Wed 5:30pm-7:30pm, food, beer and wine
• Complimentary Business Center open 24/7 with computer stations, free high-speed Internet access and printers
• 24-hour Fitness Center
• Complimentary self-serve Laundry Facilities
• Complimentary shuttle service within a 5 mile radius of the hotel
• Complimentary storage closets on-site
• The Pantry® 24-hour convenience store
• Outdoor patio with BBQ Pavilion
• Library with board games and books
• Pets allowed (fees may apply)
• IHG® Rewards Program.
Amenities / Features
Air conditioning
Coffee/tea maker
Connecting/adjoining rooms available
Cookware, dishware, and utensils
Daily housekeeping
Desk
DVD player
Flat-panel TV
Free cribs/infant beds
Free WiFi
Free wired Internet
Hair dryer
In-room climate control (air conditioning)
In-room safe
Iron/ironing board
Kitchen
Kitchenette
Microwave
Phone
Premium TV channels
Refrigerator
Rollaway/extra beds available
Satellite TV service
Stovetop
Airport & Shuttle Information
10 miles to both O'Hare and Midway Airports.
One way taxi expense: $28.00 - $38.00.
Local Shuttle Info: Our complimentary shuttle can transport you within a 5 mile radius including Metra Train Station, during select times.
Breakfast Information
Complimentary Hot Breakfast Buffet served Daily
Parking Info
Complimentary Parking Lot.
Internet / WiFI
Complimentary Wireless WiFi
About Staybridge Suites
Extended stay property with a fully-equipped kitchen and a full-size refrigerator with ice maker and microwave oven
All spacious suites also include a toaster, dishwasher, storage areas, and a cooktop stove
Free high-speed internet access with ample workspace
Complimentary fitness facility, laundry room, and business center open 24/7
Pet-friendly services
The Social Tuesdays - Thursdays offers free food and beverages
Great outdoor spaces: The Patio and The Backyard. At participating locations, enjoy Wednesday night BBQs
Free hot breakfast buffet serving waffles, fruits, and yogurt
Wolfgang Puck Coffee
The Pantry convenience store sells easy meals, snacks, and drinks 24-hours a day
The Staybridge Suites highlights above are subject to change without notice.
Hotel Rate Trends at Staybridge Suites
The graph above is averages of room rates for both our group rates and the lowest online individual rates our rate checker could find at the time the group bid was placed. The best group rate shown is 23.5% in May 2019 and the highest average individual rate is $131 in the month of July 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Staybridge Suites in a month when rates are lower.
