Best Western Heritage Inn

4600 Clayton Rd, Concord, CA 94521 US
View Map Reservations: +1-800-760-7718
2.5 Star Suburban Hotel
Select Your Room:
02/17/2020 - 02/18/2020
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2 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Best Western Heritage Inn

Below are the verified reviews from guests that we have booked recently:
"Average. Front desk customer service was excellent!"
Overall Score4.0/ 5
Customer service from the front desk was excellent, however the hotel needs a complete remodel! No elevator to 2nd floor, bathroom knob in shower was rusty. Rooms should be maintenance on a regular basics for customer usage.
(Individual traveler, booked 1 room), from US flag
27-Aug-2019 Verified Review, stayed from Fri Aug 23 to Sun Aug 25 2019 at a $87.93 average nightly rate.
"Outstanding"
Overall Score5.0/ 5
Room was clean and comfortable. Breakfast was good. Front desk was awesome checking in and out. This is my hotel that I will be staying everytime I need one thank you.
(Individual traveler, booked 1 room), from US flag
28-Oct-2018 Verified Review, stayed from Fri Oct 26 to Sat Oct 27 2018 at a $116.99 average nightly rate.

Summary of Verified Reviews

Rated 77/100 based on reviews from all travelers.

"Good budget hotel. Close to restaurants and bars with nearby parking areas. Great pool."

Pool

89/100
41 reviews

"Clean pool area."

Service

82/100
170 reviews

"Efficient, friendly service with a nice reception." Poor management, but okay housekeeping. Hotel security is ok.

Location

82/100
97 reviews

"Great location. Average parking." Shopping, restaurants and bars in the area are great. Affordable parking.

Breakfast

78/100
151 reviews

"Great and affordable breakfast."

WiFi

77/100
12 reviews

"Good internet service. Average wifi quality."

Room

65/100
306 reviews

"Room is outdated with poor A/C and furniture." Poorly maintained rooms with uncomfortable beds, old TV's, and bathroom cleanliness problems. Large rooms, and good minibars. Shower can be a problem.

Wellness

14/100
25 reviews

"Wellness & sports facilities could be improved."

Rated 74/100 based on reviews from couples.

"Location is great. Great service."

Location

84/100
9 reviews

"Great location."

Service

83/100
11 reviews

"Fantastic service."

Breakfast

78/100
10 reviews

"Tasty breakfast."

Cleanliness

57/100
15 reviews

"Room cleanliness is acceptable."

Room

54/100
24 reviews

"Rooms are clean, but poorly maintained with uncomfortable beds and substandard bathrooms."

Comfort

50/100
9 reviews

"Not very comfortable, with poor beds."

Vibe

29/100
6 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 73/100 based on reviews from families.

"Friendly service. Tasty breakfast."

Location

85/100
5 reviews

"Great location."

Service

83/100
10 reviews

"Fantastic service."

Breakfast

81/100
10 reviews

"Tasty breakfast."

Cleanliness

64/100
11 reviews

"Room cleanliness is acceptable."

Room

57/100
19 reviews

"Rooms are fairly clean, though poorly-maintained."

Rated 77/100 based on reviews from solo travelers.

"Fantastic service."

Cleanliness

63/100
5 reviews

"Quite clean."

Room

62/100
7 reviews

"Room is all right."

Rated 71/100 based on reviews from business travelers.

"Great location. Fantastic service."

Service

80/100
5 reviews

"Fantastic service."

Room

56/100
5 reviews

"Room is all right."

Rated 73/100 based on reviews from all travelers.

"Good budget hotel. Close to restaurants and bars with nearby parking areas. Great pool."

Value

89/100
6 reviews

"Best value for money."

Service

85/100
6 reviews

"Friendly service."

Location

85/100
10 reviews

"Great location."

Breakfast

71/100
13 reviews

"Tasty breakfast."

Room

53/100
8 reviews

"Room is all right."

Rated 72/100 based on reviews from all travelers.

"Good budget hotel. Close to restaurants and bars with nearby parking areas. Great pool."

Pool

90/100
37 reviews

"Clean pool area."

Service

83/100
155 reviews

"Professional and friendly staff at reception, but substandard management." Hotel security is ok.

Breakfast

82/100
129 reviews

"Great and affordable breakfast."

Location

81/100
75 reviews

"Great location with good parking availability." Shopping, restaurants and bars in the area are great.

WiFi

69/100
9 reviews

"Regular internet service. Wifi quality could be improved."

Room

65/100
283 reviews

"Rooms are generally OK but old with poor air conditioning and TV's." Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Large rooms, and good minibars. Shower can be a problem.

Wellness

15/100
24 reviews

"Wellness & sports facilities could be improved."

Rated 69/100 based on reviews from couples.

"Location is great. Great service."

Location

83/100
7 reviews

"Great location."

Service

82/100
10 reviews

"Fantastic service."

Breakfast

81/100
7 reviews

"Tasty breakfast."

Cleanliness

60/100
13 reviews

"Room cleanliness is acceptable."

Room

57/100
21 reviews

"Room is okay, but bathrooms are below average and beds are poor."

Comfort

54/100
7 reviews

"Average comfort, but beds are not great."

Vibe

29/100
5 reviews

"Vibe is not too good."

Rated 70/100 based on reviews from families.

"Friendly service. Tasty breakfast."

Service

83/100
8 reviews

"Fantastic service."

Breakfast

81/100
9 reviews

"Tasty breakfast."

Cleanliness

63/100
10 reviews

"Room cleanliness is acceptable."

Room

57/100
16 reviews

"Rooms are fairly clean, though poorly-maintained."

Rated 74/100 based on reviews from solo travelers.

"Fantastic service."

Cleanliness

63/100
5 reviews

"Quite clean."

Room

62/100
7 reviews

"Room is all right."

Rated 71/100 based on reviews from business travelers.

"Great location. Fantastic service."

Service

80/100
5 reviews

"Fantastic service."

Room

56/100
5 reviews

"Room is all right."

Rated 76/100 based on reviews from all travelers.

"Good budget hotel. Close to restaurants and bars with nearby parking areas. Great pool."

Service

77/100
6 reviews

"Fantastic service."

Room

55/100
5 reviews

"Room is all right."

Review Semantics by TrustYou

Customer Reviews of Best Western Heritage Inn

Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
111
Very Good
142
Average
80
Poor
60
Terrible
61
true
Recent Reviews:
staceyt219
Sacramento, United States
Trip type:
Business
Nice Location
Jan 31, 2020
This is a great location, easy to get on and off the freeway. Close to many restaurants and conveniences. Rooms were nice and clean. The staff was warm and personable.... more »
Lori607
Concord, California
Handicapped access was excellent!
Jan 13, 2020
The motel is getting a bit dated but was quite clean and housekeeping services were friendly and excellent! We stayed three nights in a handicapped accessible room. The parking was... more »
222annie
California
Send your time elsewhere
Jan 7, 2020
This Best Western has been partially renovated with a handful of rooms done over very nicely. But, other than the few rooms that have been changed/, this place is very... more »
2lampfreaks
Central Point, Oregon
Trip type:
Couples
Dont stay here!
Dec 10, 2019
Rooms outdated. Room smelled of smoke. Water pouring over roof gutters. Had to remove trash bags to get to room. Door did not lock properly. Water pressure lacking.Not very clean,... more »
xstacyrocksx
Trip type:
Solo travel
Zero stars!
Nov 26, 2019
The staff is unfriendly and not helpful... you don't want to stay at this hotel! Toilet didn't work, heater didn't work, refrigerator didn't work, I had a smoking room but... more »
1-5 of 454 Reviews

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Property Description

Our hotel in Concord CA is highly popular for both business and leisure traveler since it is centrally located in the East Bay. There are several attractions in the area as well as several major businesses. There are a wide variety of authentic international food near the hotel that our guest can enjoy. After a long day, relax with our outdoor pool and stay connected with our complimentary Wi-Fi. Wake up every morning with our free deluxe continental breakfast to start your day right. Book your next Concord CA hotel with us!

Amenities / Features

  • Access via exterior corridors
  • Air conditioning
  • Blackout drapes/curtains
  • Cable TV service
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Desk
  • Flat-panel TV
  • Free cribs/infant beds
  • Free local calls
  • Free newspaper
  • Free toiletries
  • Free WiFi
  • Hair dryer
  • In-room climate control (air conditioning)
  • In-room safe
  • Iron/ironing board
  • Microwave
  • Number of bathrooms - 1
  • Private bathroom
  • Refrigerator
  • Shower/tub combination

Airport & Shuttle Information

45 minutes to Oakland International local regional Airport/Buchanan Field

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Free hot continental breakfast

Internet / WiFI

Free Wi-Fi

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 3 hotel types: Best Western, Best Western Plus, and Best Western Premiere
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premiere gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

Seasonality of Hotel Rates at Best Western Heritage Inn

Rate fluctuations of Best Western Heritage Inn

This graph illustrates seasonality of sleeping room prices for both our group prices and the most competitive individual traveler rates our system could find at the time the group bid was submitted. The best group/meeting discount shown is 20.0% in February 2019 and the highest average individual rate is $131 in the month of November 2019. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Best Western Heritage Inn in a month when rates are lower.