Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Average. Front desk customer service was excellent!"
Overall Score4.0/5
Customer service from the front desk was excellent, however the hotel needs a complete remodel! No elevator to 2nd floor, bathroom knob in shower was rusty. Rooms should be maintenance on a regular basics for customer usage.
Dianne W. (Individual traveler, booked 1 room), from
27-Aug-2019
Verified Review, stayed from Fri Aug 23 to Sun Aug 25 2019 at a $87.93 average nightly rate.
"Outstanding"
Overall Score5.0/5
Room was clean and comfortable. Breakfast was good. Front desk was awesome checking in and out. This is my hotel that I will be staying everytime I need one thank you.
Sally S. (Individual traveler, booked 1 room), from
28-Oct-2018
Verified Review, stayed from Fri Oct 26 to Sat Oct 27 2018 at a $116.99 average nightly rate.
Summary of Verified Reviews
77
Good
Summary of 987 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Good budget hotel. Close to restaurants and bars with nearby parking areas. Great pool."
Pool
89/100
41 reviews
"Clean pool area."
Service
82/100
170 reviews
"Efficient, friendly service with a nice reception."Poor management, but okay housekeeping. Hotel security is ok.
Location
82/100
97 reviews
"Great location. Average parking."Shopping, restaurants and bars in the area are great.Affordable parking.
Breakfast
78/100
151 reviews
"Great and affordable breakfast."
WiFi
77/100
12 reviews
"Good internet service. Average wifi quality."
Room
65/100
306 reviews
"Room is outdated with poor A/C and furniture."Poorly maintained rooms with uncomfortable beds, old TV's, and bathroom cleanliness problems.Large rooms, and good minibars. Shower can be a problem.
Wellness
14/100
25 reviews
"Wellness & sports facilities could be improved."
Rated 74/100 based on reviews from couples.
"Location is great. Great service."
Location
84/100
9 reviews
"Great location."
Service
83/100
11 reviews
"Fantastic service."
Breakfast
78/100
10 reviews
"Tasty breakfast."
Cleanliness
57/100
15 reviews
"Room cleanliness is acceptable."
Room
54/100
24 reviews
"Rooms are clean, but poorly maintained with uncomfortable beds and substandard bathrooms."
Comfort
50/100
9 reviews
"Not very comfortable, with poor beds."
Vibe
29/100
6 reviews
"Vibe is not too good. Hotel could use some updating."
Rated 73/100 based on reviews from families.
"Friendly service. Tasty breakfast."
Location
85/100
5 reviews
"Great location."
Service
83/100
10 reviews
"Fantastic service."
Breakfast
81/100
10 reviews
"Tasty breakfast."
Cleanliness
64/100
11 reviews
"Room cleanliness is acceptable."
Room
57/100
19 reviews
"Rooms are fairly clean, though poorly-maintained."
Rated 77/100 based on reviews from solo travelers.
"Fantastic service."
Cleanliness
63/100
5 reviews
"Quite clean."
Room
62/100
7 reviews
"Room is all right."
Rated 71/100 based on reviews from business travelers.
"Great location. Fantastic service."
Service
80/100
5 reviews
"Fantastic service."
Room
56/100
5 reviews
"Room is all right."
Rated 73/100 based on reviews from all travelers.
"Good budget hotel. Close to restaurants and bars with nearby parking areas. Great pool."
Value
89/100
6 reviews
"Best value for money."
Service
85/100
6 reviews
"Friendly service."
Location
85/100
10 reviews
"Great location."
Breakfast
71/100
13 reviews
"Tasty breakfast."
Room
53/100
8 reviews
"Room is all right."
Rated 72/100 based on reviews from all travelers.
"Good budget hotel. Close to restaurants and bars with nearby parking areas. Great pool."
Pool
90/100
37 reviews
"Clean pool area."
Service
83/100
155 reviews
"Professional and friendly staff at reception, but substandard management."Hotel security is ok.
Breakfast
82/100
129 reviews
"Great and affordable breakfast."
Location
81/100
75 reviews
"Great location with good parking availability."Shopping, restaurants and bars in the area are great.
WiFi
69/100
9 reviews
"Regular internet service. Wifi quality could be improved."
Room
65/100
283 reviews
"Rooms are generally OK but old with poor air conditioning and TV's."Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness.Large rooms, and good minibars. Shower can be a problem.
Wellness
15/100
24 reviews
"Wellness & sports facilities could be improved."
Rated 69/100 based on reviews from couples.
"Location is great. Great service."
Location
83/100
7 reviews
"Great location."
Service
82/100
10 reviews
"Fantastic service."
Breakfast
81/100
7 reviews
"Tasty breakfast."
Cleanliness
60/100
13 reviews
"Room cleanliness is acceptable."
Room
57/100
21 reviews
"Room is okay, but bathrooms are below average and beds are poor."
Comfort
54/100
7 reviews
"Average comfort, but beds are not great."
Vibe
29/100
5 reviews
"Vibe is not too good."
Rated 70/100 based on reviews from families.
"Friendly service. Tasty breakfast."
Service
83/100
8 reviews
"Fantastic service."
Breakfast
81/100
9 reviews
"Tasty breakfast."
Cleanliness
63/100
10 reviews
"Room cleanliness is acceptable."
Room
57/100
16 reviews
"Rooms are fairly clean, though poorly-maintained."
Rated 74/100 based on reviews from solo travelers.
"Fantastic service."
Cleanliness
63/100
5 reviews
"Quite clean."
Room
62/100
7 reviews
"Room is all right."
Rated 71/100 based on reviews from business travelers.
"Great location. Fantastic service."
Service
80/100
5 reviews
"Fantastic service."
Room
56/100
5 reviews
"Room is all right."
Rated 76/100 based on reviews from all travelers.
"Good budget hotel. Close to restaurants and bars with nearby parking areas. Great pool."
Service
77/100
6 reviews
"Fantastic service."
Room
55/100
5 reviews
"Room is all right."
Customer Reviews of Best Western Heritage Inn
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
111
Very Good
142
Average
80
Poor
60
Terrible
61
true
Recent Reviews:
staceyt219
Sacramento, United States
Trip type:
Business
Nice Location
Jan 31, 2020
This is a great location, easy to get on and off the freeway. Close to many restaurants and conveniences. Rooms were nice and clean. The staff was warm and personable....
more »
This is a great location, easy to get on and off the freeway. Close to many restaurants and conveniences. Rooms were nice and clean. The staff was warm and personable.
I had 6 employees stay for work and none of them had a complaint on the room, food, or service.
The motel is getting a bit dated but was quite clean and housekeeping services were friendly and excellent! We stayed three nights in a handicapped accessible room. The parking was...
more »
The motel is getting a bit dated but was quite clean and housekeeping services were friendly and excellent! We stayed three nights in a handicapped accessible room. The parking was directly outside our door which was very nice. The continental breakfast was as good as most. Front desk help was friendly and competent. We would use this motel again.
This Best Western has been partially renovated with a handful of rooms done over very nicely. But, other than the few rooms that have been changed/, this place is very...
more »
This Best Western has been partially renovated with a handful of rooms done over very nicely. But, other than the few rooms that have been changed/, this place is very dirty and dumpy. Lots of construction workers stay here and the rooms are overused. Dirty walls, dirty carpets, stinky pillows, dirty gounds,etc. The front office staff wanted a letter written to their managament complaining about the BW., from a consumers standpoint. Granted the place was generally the pits, but the staff was not worth much either. I had called the front desk to have calls directed to my new room after it was changed, due to the conditions. The front desk person answering the phone, would not put calls thru to me. My current room information was not changed over even though it showed I had checked in. Calls were not forwarded and my family member was upset not being able to locate me at the hotel. All the reasons in the world could not fix this mistake And, in leaving a message for management to call, I never heard from them. So, there you go..... chalk one up for Best Western
Rooms outdated. Room smelled of smoke. Water pouring over roof gutters. Had to remove trash bags to get to room. Door did not lock properly. Water pressure lacking.Not very clean,...
more »
Rooms outdated. Room smelled of smoke. Water pouring over roof gutters. Had to remove trash bags to get to room. Door did not lock properly. Water pressure lacking.Not very clean, stains on sheets.Breakfast is so so. Does not live up to internet pictures.
The staff is unfriendly and not helpful... you don't want to stay at this hotel! Toilet didn't work, heater didn't work, refrigerator didn't work, I had a smoking room but...
more »
The staff is unfriendly and not helpful... you don't want to stay at this hotel! Toilet didn't work, heater didn't work, refrigerator didn't work, I had a smoking room but instead of an ashtray they offered me a soap dish!
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
Our hotel in Concord CA is highly popular for both business and leisure traveler since it is centrally located in the East Bay. There are several attractions in the area as well as several major businesses. There are a wide variety of authentic international food near the hotel that our guest can enjoy. After a long day, relax with our outdoor pool and stay connected with our complimentary Wi-Fi. Wake up every morning with our free deluxe continental breakfast to start your day right. Book your next Concord CA hotel with us!
Amenities / Features
Access via exterior corridors
Air conditioning
Blackout drapes/curtains
Cable TV service
Coffee/tea maker
Connecting/adjoining rooms available
Daily housekeeping
Desk
Flat-panel TV
Free cribs/infant beds
Free local calls
Free newspaper
Free toiletries
Free WiFi
Hair dryer
In-room climate control (air conditioning)
In-room safe
Iron/ironing board
Microwave
Number of bathrooms - 1
Private bathroom
Refrigerator
Shower/tub combination
Airport & Shuttle Information
45 minutes to Oakland International local regional Airport/Buchanan Field
Airport Shuttle? Sorry, no airport shuttle available.
Breakfast Information
Free hot continental breakfast
Internet / WiFI
Free Wi-Fi
About Best Western International
4000+ independently owned hotels located in over 100 countries
Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
3 hotel types: Best Western, Best Western Plus, and Best Western Premiere
Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
Best Western Premiere gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms
The Best Western International highlights above are subject to change without notice.
Seasonality of Hotel Rates at Best Western Heritage Inn
This graph illustrates seasonality of sleeping room prices for both our group prices and the most competitive individual traveler rates our system could find at the time the group bid was submitted. The best group/meeting discount shown is 20.0% in February 2019 and the highest average individual rate is $131 in the month of November 2019. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Best Western Heritage Inn in a month when rates are lower.
