Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Residence Inn by Marriott Worcester
Below are the verified reviews from guests that we have booked recently:
"Do not make reservation through an online service to this hotel."
Overall Score1.0/5
A meeting in Worcester was cancelled. When I called the hotel, they said they could not cancel because Hotel Planner had the money. It took me almost a week to finally get in touch with Hotel Planner. They said the would cancel the bill but I first had to get permission by the hotel in Worcester. The hotel agreed to cancel but said that Hotel Planner needed to call them to approve the cancellation. I told this to Hotel Planner and they said they would do this. Needless to say, I never got a refund on my credit card over a week later. I called the Marriott and they said they did cancel the reservation but Hotel Planner did not. Now I have to go through the same impossible to get a hold of system to find out what happened. This back and forth is a major pain.
Robert D. (Individual traveler, booked 1 room), from
21-Mar-2020
Verified Review, stayed from Sun Mar 15 to Thu Mar 19 2020 at a $117.23 average nightly rate.
Summary of Verified Reviews
85
Very Good
Summary of 561 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Well-located, although unfortunately the parking isn't easy."
Vibe
86/100
21 reviews
"Awesome vibe. Hotel could use some updating. Friendly atmosphere."Pleasant entrance area. Good choice for a city trip.
Service
86/100
117 reviews
"Efficient, friendly service with a nice reception."
Breakfast
78/100
66 reviews
"Tasty breakfast."
Room
76/100
157 reviews
"Large, clean rooms with complaints about bathrooms."Rooms lacking maintenance with poor furniture and kitchenettes.Decent beds and minibars.
WiFi
65/100
6 reviews
"Regular internet service. Wifi quality could be improved."
Wellness Area
31/100
6 reviews
"Wellness & sports facilities could be improved."
Rated 83/100 based on reviews from families.
"Nice building. Great location."
Location
88/100
6 reviews
"Great location."
Service
86/100
14 reviews
"Friendly service."
Breakfast
78/100
11 reviews
"Tasty breakfast."
Comfort
73/100
12 reviews
"Spacious, comfortable room with acceptable beds."
Room
67/100
25 reviews
"Large, reasonably clean rooms and comfortable beds."Substandard kitchenettes and bathrooms.
Cleanliness
63/100
10 reviews
"Room cleanliness is acceptable."
Rated 88/100 based on reviews from couples.
"Spacious rooms. Tasty breakfast."
Service
88/100
5 reviews
"Fantastic service."
Breakfast
76/100
6 reviews
"Tasty breakfast."
Comfort
75/100
6 reviews
"Very comfortable."
Room
71/100
11 reviews
"Great room. Rooms need regular maintenance."
Rated 78/100 based on reviews from business travelers.
"Fantastic service. Great room."
Service
83/100
5 reviews
"Fantastic service."
Room
61/100
7 reviews
"Room is all right."
Rated 83/100 based on reviews from all travelers.
"Very good city hotel. Great room. Awesome vibe."
Value
90/100
17 reviews
"Best value for money."
Location
89/100
35 reviews
"Well-located, although unfortunately the parking isn't easy."
Service
86/100
113 reviews
"Efficient, friendly service with a nice reception."
Vibe
84/100
19 reviews
"Awesome vibe. Hotel could use some updating. Pleasant entrance area."
Breakfast
78/100
65 reviews
"Tasty breakfast."
Room
75/100
153 reviews
"Large, clean rooms with complaints about bathrooms."Rooms lacking maintenance with poor furniture and kitchenettes.Decent beds and minibars.
WiFi
65/100
6 reviews
"Regular internet service. Wifi quality could be improved."
Wellness Area
31/100
6 reviews
"Wellness & sports facilities could be improved."
Rated 84/100 based on reviews from families.
"Nice building. Great location."
Location
88/100
6 reviews
"Great location."
Service
86/100
14 reviews
"Friendly service."
Breakfast
78/100
11 reviews
"Tasty breakfast."
Comfort
73/100
12 reviews
"Spacious, comfortable room with acceptable beds."
Room
67/100
25 reviews
"Large, reasonably clean rooms and comfortable beds."Substandard kitchenettes and bathrooms.
Cleanliness
63/100
10 reviews
"Room cleanliness is acceptable."
Rated 89/100 based on reviews from couples.
"Spacious rooms. Tasty breakfast."
Service
88/100
5 reviews
"Fantastic service."
Breakfast
76/100
6 reviews
"Tasty breakfast."
Comfort
75/100
6 reviews
"Very comfortable."
Room
71/100
11 reviews
"Great room. Rooms need regular maintenance."
Rated 72/100 based on reviews from business travelers.
"Fantastic service. Great room."
Room
60/100
6 reviews
"Room is all right."
Customer Reviews of Residence Inn by Marriott Worcester
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
175
Very Good
127
Average
33
Poor
13
Terrible
5
true
Recent Reviews:
CTLark
Worcester, Massachusetts
Trip type:
Business
Home away from home
Mar 8, 2020
Stayed here for 40 nights over 5 months. Good breakfast, very comfortable rooms (I stayed in 10 different rooms here), always quiet. Social hour in the lobby always had decent...
more »
Stayed here for 40 nights over 5 months. Good breakfast, very comfortable rooms (I stayed in 10 different rooms here), always quiet. Social hour in the lobby always had decent food. Walking trail across the street. Very convenient to UMass Medical. All the excellent restaurants on Shrewsbury Street are a mile or so from the hotel. Also right off 290.
We just stayed at this location for a swim meet - we chose this hotel because it has a kitchen to cook breakfast early in the morning before the meet....
more »
We just stayed at this location for a swim meet - we chose this hotel because it has a kitchen to cook breakfast early in the morning before the meet. The second we walked in the room at check in in reeked if curry so strong it was sickening - we tried to open the windows and use air freshener but no matter what the room was stuck with the smell. Obviously this smell was from a guest who cooked a meal with curry - but the maids (if used the proper supplies and effort) actually cleaned the room the smell would have easily gone away. You could tell the room was not clean the furniture smelled, the showers had black gunk in the corners, the floors were dirty, and the beds must have had bugs because we had little scabs on our faces when we woke up. The room did not have a pleasant feeling and honestly just felt like a dirty motel room on the side of the highway. The hotel is nice and service at the front desk is good - but the maids do a VERY BAD JOB at cleaning the rooms and make them uncomfortable for guest.
Ricardo S, General Manager at Residence Inn Worcester, responded to this review
Dear guest,
We recognize your time is valuable and appreciate the feedback you have provided on Tripadvisor. Maintaining a fresh atmosphere within our guest rooms is always a key priority. On behalf of the entire team at the Residence Inn Worcester, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Your feedback has been shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Please contact us directly if you need assistance with anything.
We were en route and needed a stopping point. The choice of this hotel was random. We were so happy with this RI. The staff were welcoming and the suite...
more »
We were en route and needed a stopping point. The choice of this hotel was random. We were so happy with this RI. The staff were welcoming and the suite in which we lodged was wonderful. I didn't make it to breakfast, but my sons were well pleased.
Ricardo S, General Manager at Residence Inn Worcester, responded to this review
Dear guest,
Thank you very much for taking the time to share your experience. We appreciate your comments regarding our staff, suites and breakfast. We hope to serve you again in the future.
We read that this hotel was recently remodeled and with the excellent reviews we decided to give it a try for an overnight lay over. We travel often and frequent...
more »
We read that this hotel was recently remodeled and with the excellent reviews we decided to give it a try for an overnight lay over. We travel often and frequent hotels of this type and class and this one unfortunately is average at best. Hotel staff was kind, courteous and professional and very welcoming. Room was generally clean looking at first but very “tired”. It was clear to us that there was no recent remodeling done to our 2nd floor guest room. Wood vanity in dressing area terribly stained from water, frayed carpet, loose toilet seat, and black mold spots on caulking around bathtub. Large brown stain down wall in kitchen area next to coffee pot looked like an old spill never cleaned. Beds were lumpy feeling. This could be an excellent Residence Inn with some updating and repairs and more attention to detail with cleanliness.
Ricardo S, General Manager at Residence Inn Worcester, responded to this review
Dear guest,
We appreciate the feedback you have provided on TripAdvisor.
Maintaining a fresh atmosphere within our guest rooms is always a key priority. On behalf of the entire team at the Residence Inn Worcester, I sincerely apologize for falling short of not meeting your expectations. Your feedback will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.
We like to stay at Residence Inns. As at other Residence Inns, we had a comfortable suite although there were two drawers missing in our bathroom vanity and the corking...
more »
We like to stay at Residence Inns. As at other Residence Inns, we had a comfortable suite although there were two drawers missing in our bathroom vanity and the corking around the bathtub had some black spots. If we were in the area again, we would consider staying here again. However, a couple of things really bothered us. The breakfast room is very small and dark. There is an area outside the breakfast room with a counter and stools where we had to eat one morning. One of the things we enjoy when we are away is having a leisurely breakfast together in comfortable surroundings which was not the case here. Another issue was the noisy heat which woke us up both nights.
Ricardo S, General Manager at Residence Inn Worcester, responded to this review
Dear guest,
Thank you very much for taking the time to share your experience! We value your feedback and always use it to improve our service. We have already shared your comments with the appropriate hotel staff regarding the black spots you mentioned. Our maintenance team will check it out. Regarding the drawers in the bathroom vanity, that is the way they were designed in every single room of the hotel. There is a gap on each side, above the drawers where we usually keep the blow dryer and other amenities. In the breakfast room the lights are dimed. We can control the dimmer to make the room lighter or darker. Please feel free to contact us directly if you need any information and assistance with future stays.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
At the Residence Inn Worcester, we've perfected the extended-stay experience by combining all the comforts of home with our passion for making every guest feel welcome. Our suites are 50% larger than the standard hotel room with separate living and sleeping areas, plenty of space for relaxing, entertaining, or meetings. A fully equipped kitchen with refrigerator, oven or range top, dishwasher, microwave and coffee maker complete the extended-stay experience of added convenience. Start your day with a complimentary hot breakfast buffet in our gatehouse, and join us at our weekly barbecues and evening hospitality hour. Take advantage of our indoor pool and sport court. Whether traveling for business or pleasure, our friendly and proficient staff takes pride in anticipating and satisfying your needs. Residence Inn Worcester: room to relax, room to work, room to breathe.
Amenities / Features
Air conditioning
Cable TV service
Closed captioned TV
Coffee/tea maker
Cookware, dishware, and utensils
Daily housekeeping
Desk
Dishwasher
Flat-panel TV
Free cribs/infant beds
Free newspaper
Free toiletries
Free WiFi
Free wired Internet
Full-sized refrigerator/freezer
Hair dryer
In-room climate control (air conditioning)
In-room safe
Iron/ironing board
Kitchen
Lever door handles
Microwave
Number of bathrooms - 1
Pay movies
Premium bedding
Premium TV channels
Private bathroom
Rollaway/extra beds available
Separate dining area
Separate sitting area
Shower/tub combination
Sofa bed
Stovetop
Visual fire alarm
Airport & Shuttle Information
Worcester - ORH
Hotel Direction: 7 mi E
Driving Directions: Turn right onto Airport Drive. Airport Drive will become Pleasant Street. Enter next roundabout and take 3rd exit onto Highland Street. Highland Street becomes Belmont Street (MA-9E). Turn slight left onto Plantation Street.
Estimated taxi fare: 25 USD (one way)
Boston - BOS
Hotel Direction: 45 mi W
Driving Directions: I-90 Mass Pike West to I-495 North via Exit 11A toward Marlborough/N.H. Maine. Merge onto Ma-9 West via exit 23 B toward Worcester. Turn right onto Plantation Street.
Estimated taxi fare: 85 USD (one way)
Providence - PVD
Hotel Direction: 42 mi NW
Driving Directions: Merge onto I-95 N. Merge onto RI-146 N via exit 23 toward Woonsocket. Take Providence St (MA-122A) toward Vernon Hill. Turn slight left onto MA-122A and merge onto I-290 toward Shrewsbury St via Exit 15. Shrewsbury St becomes Belmont St (MA-9E). Take a left onto Plantation Street hotel is on the left.
Estimated taxi fare: 125 USD
Airport Shuttle? Sorry, no airport shuttle available.
Pet Friendly?
Yes! Pets are allowed. $100 one time non-refundable fee
About Residence Inn by Marriott
Extended stay hotel offering large 1- and 2- bedroom suites and studio suites
Full kitchens with refrigerators, microwaves, stoves, and coffee makers
Free hot breakfast and free Wi-Fi everywhere
Complimentary evening socials offering food and drinks for guests
Fitness center with modern equipment and TVs
Great outdoor space with barbeque and fire pits
Private meeting spaces perfect for events and family gatherings
Free grocery delivery service available
Dry cleaning and on-site laundry services
Pet friendly
The Residence Inn by Marriott highlights above are subject to change without notice.
Group vs. Individual Rates at Residence Inn by Marriott Worcester
The graph above is trends of room rates for both group/meeting quotes and the lowest online individual prices our rate checker could find at the time the group bid was entered. The most competitive group or meeting displayed is 43.8% in the month of July 2020 and the highest average individual rate is $341 in the month of August 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Residence Inn by Marriott Worcester in a month when rates are lower.
