Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Highly Recommend, Would Stay Again."
Overall Score5.0/5
Everything about booking and staying at the Hilton Garden Inn Worcester was excellent. Amy King and the rest of the sales team were always incredibly responsive and helpful and were even willing to accommodate our last minute modifications to our reservation and rooming list. We felt the prices were very reasonable and we appreciated being able to customize the contract to fit our needs (including parking, but not other incidentals). The rooms and common spaces were all very nice and the on site staff was helpful as well. We would definitely recommend this hotel to other groups and plan to stay here again the next time we're in Worcester.
Julianne D. (Group coordinator, booked 10 rooms), from
19-Aug-2019
Verified Review, stayed from Thu Aug 15 to Fri Aug 16 2019 at a $121.00 group rate.
Summary of Verified Reviews
83
Very Good
Summary of 1,212 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Professional, friendly service, and great reception and management."Booking process is sufficient.
Location
84/100
189 reviews
"Great location. Good car access, but so-so parking."Near the city centre and great nearby nightlife.Standard parking prices.
Breakfast
75/100
116 reviews
"Reasonably priced, tasty breakfasts."
Room
74/100
270 reviews
"Clean rooms with great views and decent beds."Bathrooms are dirty and rooms in need of maintenance.Rooms need updating with bad TV's and A/C. Shower was ok. Good minibar.
Value
62/100
81 reviews
"Fairly good value for money. Acceptable breakfast prices."
Comfort
47/100
113 reviews
"Adequate beds but noisy rooms lacking in comfort, inadequately air-conditioned."
WiFi
29/100
5 reviews
"Wifi quality could be improved."
Rated 80/100 based on reviews from families.
"Nice building. Clean rooms."
Service
85/100
29 reviews
"Friendly service."
Location
81/100
25 reviews
"Great location. Decent, but pricey, parking."
Breakfast
77/100
11 reviews
"Tasty breakfast."
Room
71/100
22 reviews
"Rooms are tidy, with decent beds."
Value
57/100
11 reviews
"Fairly good value for money."
Comfort
50/100
17 reviews
"Noisy but acceptably comfortable rooms with okay beds."
Rated 78/100 based on reviews from couples.
"Great reception. Clean rooms."
Location
85/100
12 reviews
"Great location."
Service
82/100
15 reviews
"Friendly service and great reception."
Breakfast
74/100
8 reviews
"Tasty breakfast."
Room
64/100
20 reviews
"Rooms are decent and clean, but bathrooms are subpar and beds are uncomfortable."
Value
59/100
5 reviews
"Fairly good value for money."
Comfort
46/100
9 reviews
"Not very comfortable, with poor beds."
Rated 84/100 based on reviews from business travelers.
"Friendly service. Tasty breakfast."
Service
87/100
6 reviews
"Fantastic service."
Room
62/100
6 reviews
"Room is all right."
Value
60/100
6 reviews
"Fairly good value for money."
Rated 79/100 based on reviews from all travelers.
"Very good city hotel. Great location."
Service
86/100
254 reviews
"Professional, friendly service, and great reception and management."Booking process is sufficient.
Location
85/100
183 reviews
"Great location. Excellent parking and car access."Near the city centre and great nearby nightlife.Standard parking prices.
Room
75/100
264 reviews
"Clean rooms with great views and decent beds."Bathrooms are dirty and rooms in need of maintenance.Rooms need updating with bad TV's and A/C. Shower was ok. Good minibar.
Breakfast
74/100
110 reviews
"Reasonably priced, tasty breakfasts."
Value
61/100
79 reviews
"Fairly good value for money. Acceptable breakfast prices."
Comfort
50/100
110 reviews
"Adequate beds but noisy rooms lacking in comfort, inadequately air-conditioned."
WiFi
29/100
5 reviews
"Wifi quality could be improved."
Rated 76/100 based on reviews from families.
"Nice building. Accessible parking."
Service
85/100
28 reviews
"Friendly service."
Location
82/100
23 reviews
"Great location with good parking availability."
Breakfast
77/100
10 reviews
"Tasty breakfast."
Room
71/100
21 reviews
"Rooms are tidy, with decent beds."
Value
58/100
10 reviews
"Fairly good value for money."
Comfort
50/100
17 reviews
"Noisy but acceptably comfortable rooms with okay beds."
Rated 71/100 based on reviews from couples.
"Great reception. Clean rooms."
Location
85/100
12 reviews
"Great location."
Service
82/100
15 reviews
"Friendly service and great reception."
Breakfast
74/100
7 reviews
"Tasty breakfast."
Room
64/100
20 reviews
"Rooms are decent and clean, but bathrooms are subpar and beds are uncomfortable."
Value
59/100
5 reviews
"Fairly good value for money."
Comfort
46/100
9 reviews
"Not very comfortable, with poor beds."
Rated 80/100 based on reviews from business travelers.
"Friendly service. Tasty breakfast."
Service
87/100
6 reviews
"Fantastic service."
Room
62/100
6 reviews
"Room is all right."
Value
60/100
6 reviews
"Fairly good value for money."
Rated 90/100 based on reviews from all travelers.
"Very good city hotel. Great location."
Service
89/100
6 reviews
"Fantastic service."
Customer Reviews of Hilton Garden Inn Worcester
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
476
Very Good
330
Average
140
Poor
64
Terrible
48
true
Recent Reviews:
Joel P
Woburn, Massachusetts
Most convenient to DCU, great breakfast
Aug 6, 2020
We stayed at the Hilton Garden Inn Worcester this past February to attend a dance competition at the DCU center. It's a great location, right across the street and easy...
more »
We stayed at the Hilton Garden Inn Worcester this past February to attend a dance competition at the DCU center. It's a great location, right across the street and easy to access. It was also nice having several restaurants right there. The breakfast in the morning was terrific and our family had a great time. Because of the dance competition the hotel was booked and prices were higher than you'd typically pay for a Garden Inn, but for us the convenience was worth it.
Staff doesnt care about your privacy or quality of there stay
Mar 15, 2020
Housekeeping entered my room while I was naked and sleeping w no blankets at 8 in the morning. We checked in very late the night before around 2 a.m and...
more »
Housekeeping entered my room while I was naked and sleeping w no blankets at 8 in the morning. We checked in very late the night before around 2 a.m and they entered at 8 in the morning. When I spoke with front desk they transferred me to housekeeping manager where she hung up on me twice, offered me free breakfast and then I was told I still needed to pay the $13.00 for breakfast. Asked for my money back considering I had checked in at 2a.m and your staff had entered my room at 8 in the morning while I was uncovered & naked. I almost feel like this was just an attempt to grab tips left in rooms or hurry up and get people out so they could clean and go home.
My wife was with me and shes h oh housekeeping at beechwood hotel in worcester. For $10 more I could have stayed at her hotel with absolutely amazing service and I should have or I should have just stayed home where my kids walk in on me naked for free. I'm appalled by this situation and literally NOTHING was done. NO ONE CARED and your staff hung up on me twice.
We paid $175 (tax included) for a room with two double beds in downtown hotel in Worcester - more than what I paid for a regular Hilton on Times Square...
more »
We paid $175 (tax included) for a room with two double beds in downtown hotel in Worcester - more than what I paid for a regular Hilton on Times Square recently. The parking was across the street, not convenient with luggage, for $11. The breakfast was $13 for adults. Kind of mind-boggling for what it was. The shower was a trickle - no water pressure at all. Worst shower experience we've had in a while. Mattresses soft and lumpy. Not sure other hotels in the area are better but don't except too much here. The staff, however, was helpful and friendly - best thing about the experience.
Calvin-HiltonHelp, on behalf of management at Hilton Garden Inn Worcester, responded to this review
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
The hotel and staff were great. The location is convenient to the DCU Center. The resteraunts in the area are great. The pillows leave a little to be desired. Unfortunantly...
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The hotel and staff were great. The location is convenient to the DCU Center. The resteraunts in the area are great. The pillows leave a little to be desired. Unfortunantly I find this in alot of hotels. Overall the stay was great.
I'll go stay there again if I get the chance! I had an interview at a nearby school, and was given a complimentary stay at this hotel. Since my interview...
more »
I'll go stay there again if I get the chance! I had an interview at a nearby school, and was given a complimentary stay at this hotel. Since my interview was about three hours long, I had to either check out of the hotel before the interview, or do it after and pay extra bucks for checking out late. I spoke to the stuff that morning and they gave me about an hour and a half time after checkout before they'd charge me extra, and that was more than enough time for me to finish all I had to do. Thank you all!!!
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
The Hilton Garden Inn is proud to be the newest hotel in the Worcester area, and we stive to provide the ultimate Worcester experience. Located in the heart of downtown Worcester and adjacent to the DCU Convention Center offering over 120,000 sq. ft. of exhibit and convention space. Within a short walk or drive from the area's 13 colleges and universities. The hotel is walking distance to the brand new Hanover Theatre and Mechanics Hall.
Amenities / Features
Air conditioning
Cable TV service
Coffee/tea maker
Connecting/adjoining rooms available
Daily housekeeping
Desk
Flat-panel TV
Free cribs/infant beds
Free toiletries
Hair dryer
In-room climate control (air conditioning)
In-room safe
Iron/ironing board
Microwave
MP3 docking station
Number of bathrooms - 1
Pay movies
Phone
Private bathroom
Refrigerator
Rollaway/extra beds (surcharge)
Room service (limited hours)
Shower/tub combination
WiFi (surcharge)
Airport & Shuttle Information
45 minutes from Logan Airport and Providence Airport.
Knights Airport Shuttle Service available for fee.
Airport Shuttle? Sorry, no airport shuttle available.
Pet Friendly?
Sorry, pets are not allowed.
About Hilton Garden Inn
Spacious meeting rooms with onsite catering services and audiovisual equipment available
24 Hour Business Center and Free Wi-Fi
Plus Hypoallergenic Pillows
Convenient Pavilion Mart open 24/7 offering late night snack, beverages, and more
Onsite Dining with Lunch and Dinner offered in most locations
Full Cooked-to-Order Breakfast
The Hilton Garden Inn highlights above are subject to change without notice.
Seasonality of Hotel Rates at Hilton Garden Inn Worcester
Above shows seasonality of room prices for both group/meeting prices and the lowest individual traveler rates our rate checker could find at the time the group bid was submitted. The most competitive group/meeting discount shown is 15.4% in April 2019 and the highest average individual rate is $166 in the month of April 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Hilton Garden Inn Worcester in a month when rates are lower.
