Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Wonderful Accommodations"
Overall Score5.0/5
I had a wonderful stay in your hotel as I was here in Chicago for business. The Westin will definitely be added to my list of hotels for business travel accomodations. The customer service was excellent as well.
Corey T. (Individual traveler, booked 1 room), from
18-Mar-2020
Verified Review, stayed from Sun Mar 15 to Wed Mar 18 2020 at a $190.32 average nightly rate.
"Great stay"
Overall Score5.0/5
Booked two rooms for a work conference. Staff was very friendly and very helpful. The hotel is located nicely by shops and restaurants.The conference room was very comfortable and with many exits to make it easier to slip out if need be. The hotel offers a pool, hot tub, gym and sauna which very welcoming after a day of work. Rooms were spacious and well maintained and the beds are comfortable. To top it off we received a complementary roller bottle of lavender oil for just the right touch to help unwind. Great experience!
Sandra C. (Group coordinator, booked 2 rooms), from
05-Dec-2019
Verified Review, stayed from Sun Nov 03 to Mon Nov 04 2019 at a $101.57 average nightly rate.
Summary of Verified Reviews
87
Excellent
Summary of 1,031 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Excellent business hotel. Located near shopping areas with easy access to parking. Great pool."
Location
93/100
111 reviews
"Great location. Shopping, restaurants and bars in the area are great."Excellent parking and car access.
Pool
92/100
27 reviews
"Great pool."
Service
90/100
202 reviews
"Efficient, friendly service with a nice reception."Room service is average.
Room
79/100
211 reviews
"Amply-sized rooms with excellent beds and superb views."Rooms are old and lacking maintenance but reasonably clean, with decent furniture.Bathrooms are not clean enough, and TV's are poor. Great shower.
Cleanliness
72/100
95 reviews
"Clean hotel facilities. Cleanliness is lacking in rooms and bathrooms."
Breakfast
65/100
21 reviews
"Affordable, fairly tasty breakfasts."
Value
49/100
53 reviews
"Value for money could be better. Relatively high internet cost."Fair breakfast prices.
WiFi
33/100
28 reviews
"Wifi quality could be improved. Relatively high internet cost."
Rated 80/100 based on reviews from couples.
"Friendly service. Spacious rooms."
Service
89/100
11 reviews
"Friendly service."
Comfort
73/100
10 reviews
"Spacious, comfortable room with acceptable beds."
Room
72/100
14 reviews
"Large rooms, with average beds and bathrooms."
Cleanliness
65/100
6 reviews
"Quite clean."
Value
49/100
6 reviews
"Value for money could be better."
Rated 86/100 based on reviews from families.
"Nice building. Comfortable beds."
Location
94/100
7 reviews
"Great location."
Service
90/100
12 reviews
"Fantastic service."
Amenities
82/100
7 reviews
"Great amenities."
Comfort
75/100
5 reviews
"Comfortable rooms and beds."
Room
72/100
12 reviews
"Excellent rooms with wonderful beds."
Cleanliness
66/100
5 reviews
"Quite clean."
Rated 88/100 based on reviews from business travelers.
"Great location. Great room."
Room
71/100
9 reviews
"Great room."
Rated 84/100 based on reviews from all travelers.
"Excellent business hotel. Located near shopping areas with easy access to parking. Great pool."
Location
93/100
109 reviews
"Great location. Shopping, restaurants and bars in the area are great."Excellent parking and car access.
Pool
92/100
27 reviews
"Great pool."
Service
91/100
199 reviews
"Efficient, friendly service with a nice reception."Room service is average.
Room
79/100
207 reviews
"Large, old rooms with a great view."Room relatively tidy with acceptable beds and furniture.Poorly maintained rooms with bathrooms that need some cleaning and subpar TVs.Great shower.
Cleanliness
72/100
94 reviews
"Clean hotel facilities. Cleanliness is lacking in rooms and bathrooms."
Breakfast
61/100
20 reviews
"Affordable, fairly tasty breakfasts."
Value
47/100
49 reviews
"Value for money could be better. Relatively high internet cost."Fair breakfast prices.
WiFi
30/100
26 reviews
"Wifi quality could be improved. Relatively high internet cost."
Rated 76/100 based on reviews from couples.
"Friendly service. Spacious rooms."
Service
89/100
11 reviews
"Friendly service."
Comfort
73/100
10 reviews
"Spacious, comfortable room with acceptable beds."
Room
72/100
14 reviews
"Large rooms, with average beds and bathrooms."
Cleanliness
65/100
6 reviews
"Quite clean."
Value
49/100
6 reviews
"Value for money could be better."
Rated 82/100 based on reviews from families.
"Nice building. Clean."
Location
94/100
7 reviews
"Great location."
Service
90/100
12 reviews
"Fantastic service."
Amenities
82/100
7 reviews
"Great amenities."
Comfort
75/100
5 reviews
"Comfortable rooms and beds."
Room
72/100
12 reviews
"Excellent rooms with wonderful beds."
Cleanliness
66/100
5 reviews
"Quite clean."
Rated 85/100 based on reviews from business travelers.
"Great location. Great room."
Room
71/100
9 reviews
"Great room."
Customer Reviews of The Westin Chicago Lombard
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
456
Very Good
297
Average
91
Poor
58
Terrible
42
true
Recent Reviews:
428jonab
Absolutely terrible
Mar 17, 2020
We recently stayed for two nights at this hotel and while in the lobby, my 1.5-year-old son was sitting in a chair and reached over to the table to grab...
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We recently stayed for two nights at this hotel and while in the lobby, my 1.5-year-old son was sitting in a chair and reached over to the table to grab his cup, slipped, and hit his upper lip on the corner of a table before we could catch him. Of course, this was no one's fault however, the way that is was handled, or lack thereof, is appalling. It is truly a testament to the kind of people that work there and they should be ashamed. The two girls standing at the front desk saw what happened and stood back smirking and laughing to each other while we frantically searched for napkins to keep the blood under control. I had to use my cardigan to stop it eventually. NO ONE came over and asked if he was ok, didn't offer any towels or first aid supplies....nothing. I finally rushed him up to our room to see if I could get a better look to see if he needed a stitch. While I did this, my husband went to the front desk to see if a manager was available. I am assuming that the girls knew they would probably be in trouble as he stated how disappointed we were with how they acted so, they refused to get a manager and told him they were calling security. You literally cannot make this up. Furthermore, once we left and returned back home to St. Louis, I called to discuss the matter with someone and was told that a Tyler Kautz would be contacting me. A couple of days later he sent me an email asking me to call him. I did and he happened to be the one to answer the phone. I told him who I was and it took him a minute to realize and then quickly said, "I am busy right now and can't talk. I will call you back in 20 minutes". He never called. Two days later I emailed him and asked him if he planned on returning my call. He replied and said that he would that day. Again, no call was received. Several days later I finally received a call from him and he could not have been less interested if he tried. He defended the girls and told me that he would just "try to train them better on sensitivity" in which I told him that that is not something he can or should be teaching grown women. It's called compassion and if you see a small child bleeding all over your lobby, the least you do is come over and ask if there is something you can do to help. Additionally, Tyler suggested I was lying when I told him we had an odd charge on my credit card that I was told would fall off. He said he would look into it and surprise surprise, it has been over a week and we haven't heard a word and the charge has cleared. We are Marriott Bonvoy members and travel a lot between work and pleasure. We will never stay in a Westin again, much less the Chicago Lombard location. To top it all off, we ate in the Harry Carey's downstairs twice and the service was the worst we have probably ever experienced. We were not the only ones as we watched the manager frantically running around and apologizing to customers while comping their bills. This entire place is a joke.
TeamMarriott, Manager at The Westin Chicago Lombard, responded to this review
Dear 428jonab,
Thank you for staying with us and taking the time to share your feedback. We are terribly sorry to hear about your disappointing stay with us. We are sorry to hear your son took a fall in the lobby and are even more sorry to hear of the disappointing response that you received from our staff. Your experience has been shared with the Front Desk associates as a teachable moment regarding what we can do to better serve our guests.
We regret that you did not see us at our best. We understand your frustrations and disappointment with your stay. We did not offer you the level of service that you have come to expect from Marriott hotels are we are deeply sorry for that. We hope that you will give us another chance to show you a more favorable stay in the future.
This is the prototypic Westin - lacking charm, but a great bed, which = great night's sleep. Food choices in and around hotel are lacking; all corporate chains. Harry Carry's...
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This is the prototypic Westin - lacking charm, but a great bed, which = great night's sleep. Food choices in and around hotel are lacking; all corporate chains. Harry Carry's (in hotel) was awful, but we ordered vegetarian food (surprisingly inedible eggplant parm), so maybe they just don't know how to do that. Not the hotel's fault, though.
TeamMarriott, Manager at The Westin Chicago Lombard, responded to this review
Dear TimberL_12,
Thank you for evaluating your stay at The Westin Chicago Lombard. We are glad you liked our spacious guestrooms with signature Westin Heavenly Bed®. However, we regret not meeting some of your expectations and are sorry for our disappointment with the food we offer. We have shared your feedback with the appropriate individuals to see what can be done to improve our guests' experience. We look forward to welcoming you back soon.
You can never go wrong with the Westin! Service was amazing, front desk staff and valet was great, hotel was clean, smelled great, and beds are OHHh so comfy. My...
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You can never go wrong with the Westin! Service was amazing, front desk staff and valet was great, hotel was clean, smelled great, and beds are OHHh so comfy. My absolute favorite hotel for any city. ❤️
TeamMarriott, Manager at The Westin Chicago Lombard, responded to this review
Dear sunshinetravelfamily,
We appreciate your loyalty to our brand and are thrilled to read you had a rejuvenating stay with us. It is great to know that the transcendent service you received from our team exceeded your expectations and that you loved our immaculate property. We are also pleased that our signature Westin Heavenly Bed® left you refreshed and invigorated for your time in our dynamic city. It was a pleasure hosting you, and we look forward to welcoming you back to The Westin Chicago Lombard for another enriching experience.
Arin at Harry Carays was wonderful to work with as was every staff member we worked with. The steak was amazing. The macaroons are soooo delicious. Starbucks was perfect. Beds...
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Arin at Harry Carays was wonderful to work with as was every staff member we worked with. The steak was amazing. The macaroons are soooo delicious. Starbucks was perfect. Beds were comfy and rooms had everything I needed. Highly recommend this hotel for business or pleasure!
TeamMarriott, Manager at The Westin Chicago Lombard, responded to this review
Dear regulartraveler5,
All of us at The Westin Chicago Lombard, are pleased to read about your enriching time at the Harry Caray's Italian Steakhouse. We are happy you relished the food we offer and that our steak and macaroons were the highlights of your dining experience, while you were impressed by the intuitive service provided by Arin. Hospitality is what we do best, and we thank you for acknowledging our efforts. It is also great to know you loved our luxury guest rooms while our signature Westin Heavenly Bed® left you refreshed and invigorated for your time in our dynamic city. Thank you for your recommendation, and we look forward to welcoming you back for another rejuvenating stay.
Comfy Cozy Luxurious and great for Yorktown shopping.
Feb 12, 2020
I've been here every November for about a decade for a weekend. Never trouble, always comfy. Not sure what the reviewer beneath me had so much a problem with. The...
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I've been here every November for about a decade for a weekend. Never trouble, always comfy. Not sure what the reviewer beneath me had so much a problem with. The toiletries are Westin's wonderful White Tea & Ginger, check in staff are smooth and they host larger events well. Big ballrooms, excellent function space. Have been on a panel in Main Ballroom, other rooms as well. Nice fireplace in lobby, REAL fire (gas jets, but REAL). Westin Rules.
TeamMarriott, Manager at The Westin Chicago Lombard, responded to this review
Dear Butter_O_Hemian,
We are pleased you came back to see us again. Thank you for sharing your experience and recognizing our associates for their thoughtful and attentive hospitality time and time again. We enjoy hearing how much our guests can relax and recharge in their intuitively designed guestrooms that feature our signature Westin Heavenly Bed® and Heavenly Bath. We will keep working diligently to keep your business for many years to come; we look forward to your next visit.
