Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Great stay"
Overall Score5.0/5
Booked two rooms for a work conference. Staff was very friendly and very helpful. The hotel is located nicely by shops and restaurants.The conference room was very comfortable and with many exits to make it easier to slip out if need be. The hotel offers a pool, hot tub, gym and sauna which very welcoming after a day of work. Rooms were spacious and well maintained and the beds are comfortable. To top it off we received a complementary roller bottle of lavender oil for just the right touch to help unwind. Great experience!
Sandra C. (Group coordinator, booked 2 rooms), from
05-Dec-2019
Verified Review, stayed from Sun Nov 03 to Mon Nov 04 2019 at a $101.57 average nightly rate.
Summary of Verified Reviews
87
Excellent
Summary of 1,053 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Excellent business hotel. Close to restaurants, bars and shopping areas. Great pool."
Location
92/100
117 reviews
"Great location."Reasonably central, close to shopping, restaurants, and bars.Excellent parking and car access.
Pool
91/100
32 reviews
"Clean pool area."
Service
88/100
211 reviews
"Professional service and good reception. Room service is average."
Room
76/100
217 reviews
"Okay beds and somewhat clean, big rooms with excellent views."Poor maintenance in somewhat out-of-date rooms, with poor TVs and bathroom cleanliness.Shower was ok.
Breakfast
75/100
28 reviews
"Great and affordable breakfast."
Cleanliness
66/100
99 reviews
"Rooms and pool area moderately clean but bathrooms are poorly cleaned."Clean hotel facilities.
Value
52/100
60 reviews
"Fairly good value for money. Relatively high internet cost."Fair breakfast prices. Normally priced food.
WiFi
27/100
27 reviews
"Wifi quality could be improved. Relatively high internet cost."
Rated 88/100 based on reviews from families.
"Great pool. Great shopping."
Location
94/100
8 reviews
"Great location."
Service
88/100
12 reviews
"Fantastic service."
Room
70/100
11 reviews
"Great room."
Rated 81/100 based on reviews from couples.
"Great view. Spacious rooms."
Service
85/100
11 reviews
"Friendly service."
Comfort
72/100
9 reviews
"Spacious, comfortable room with acceptable beds."
Room
70/100
14 reviews
"Large rooms, with average beds and bathrooms."
Cleanliness
58/100
6 reviews
"Quite clean."
Value
54/100
6 reviews
"Fairly good value for money."
Rated 82/100 based on reviews from business travelers.
"Great location. Nice building."
Comfort
68/100
5 reviews
"Comfortable."
Room
67/100
11 reviews
"Rooms are alright, but bathrooms are not great."
Rated 84/100 based on reviews from all travelers.
"Excellent business hotel. Close to restaurants, bars and shopping areas. Great pool."
Location
92/100
113 reviews
"Great location. Shopping, restaurants and bars in the area are great."Excellent parking and car access.
Pool
91/100
32 reviews
"Clean pool area."
Service
88/100
208 reviews
"Professional service and good reception. Room service is average."
Room
76/100
213 reviews
"Okay beds and somewhat clean, big rooms with excellent views."Poor maintenance in somewhat out-of-date rooms, with poor TVs and bathroom cleanliness.Shower was ok.
Breakfast
72/100
26 reviews
"Great and affordable breakfast."
Cleanliness
66/100
98 reviews
"Rooms and pool area moderately clean but bathrooms are poorly cleaned."Clean hotel facilities.
Value
51/100
56 reviews
"Fairly good value for money. Relatively high internet cost."Fair breakfast prices. Normally priced food.
WiFi
24/100
25 reviews
"Wifi quality could be improved. Relatively high internet cost."
Rated 75/100 based on reviews from couples.
"Great view. Spacious rooms."
Service
85/100
11 reviews
"Friendly service."
Comfort
72/100
9 reviews
"Spacious, comfortable room with acceptable beds."
Room
70/100
14 reviews
"Large rooms, with average beds and bathrooms."
Cleanliness
58/100
6 reviews
"Quite clean."
Value
54/100
6 reviews
"Fairly good value for money."
Rated 86/100 based on reviews from families.
"Great pool. Great shopping."
Location
94/100
7 reviews
"Great location."
Service
88/100
12 reviews
"Fantastic service."
Room
70/100
11 reviews
"Great room."
Rated 82/100 based on reviews from business travelers.
"Great location. Great room."
Comfort
68/100
5 reviews
"Comfortable."
Room
67/100
11 reviews
"Rooms are alright, but bathrooms are not great."
Customer Reviews of The Westin Chicago Lombard
Value
Rooms
Cleanliness
Service
Excellent
455
Very Good
294
Average
91
Poor
58
Terrible
41
true
Recent Reviews:
O2788BVnikkic
Trip type:
Business
All hype. No delivery
Jan 3, 2020
Wow. Big disappointment. Cheap microwave located in the hall by elevators. No ice available. Wifi for rewards members ONLY IF you book directly through them or it's $15 even if...
more »
Wow. Big disappointment. Cheap microwave located in the hall by elevators. No ice available. Wifi for rewards members ONLY IF you book directly through them or it's $15 even if you are a member. Cheap toiletries. Beds average at best. Left after one night.
TeamMarriott, Guest Relations Manager at The Westin Chicago Lombard, responded to this review
Dear O2788BVnikkic,
Thank you for your recent visit and also for your review. We want to extend our apologies for your disappointing stay and for the inconveniences you experienced. Please be assured that we are taking suitable action to avoid such issues in the future. We hope that you will stay with us again so that we can provide you with the exceptional hospitality for which we are known. We wish you all the best with your future travels.
I was there Nov 22-23 for our church convention. Everything was clean and staff was friendly. Spacious rooms for our workshops.the Starbucks shop inside was a nice added bonus. Only...
more »
I was there Nov 22-23 for our church convention. Everything was clean and staff was friendly. Spacious rooms for our workshops.the Starbucks shop inside was a nice added bonus. Only negatives be would be there is no continental breakfast included.
TeamMarriott, Manager at The Westin Chicago Lombard, responded to this review
Dear Teresa B,
We are glad your church convention brought you to The Westin Chicago Lombard. It is great to know you had a rejuvenating experience and that you loved our spacious accommodations as well as our devoted associates. We look forward to welcoming you back soon.
I stayed at the Westin Chicago Lombard for two nights a few days ago. It has a modern feel to it. The lobby is very spacious and I had an...
more »
I stayed at the Westin Chicago Lombard for two nights a few days ago. It has a modern feel to it. The lobby is very spacious and I had an easy check-in when arriving. The front desk staff was very friendly and efficient during my entire stay. The room was comfortable and clean and appeared to have all the necessary amenities needed. The bathroom was a decent size and very clean. I was on the 9th floor and felt that the room was generally quiet except when the elevator ran. It appeared to emit a wind-type noise when arriving at my floor. This was not my imagination as I overheard two other guests reporting the same thing. I ate breakfast on two mornings and the food was very good. The servers were also extremely amicable and efficient. Overall, I enjoyed my stay at this Westin Hotel and would seriously consider staying there again if visiting Lombard, Illinois.
TeamMarriott, Manager at The Westin Chicago Lombard, responded to this review
Dear Paul E,
We are thrilled you had an enriching stay at The Westin Lombard Yorktown Center and are glad you loved our graciously appointed guest rooms, while our enriching breakfast buffet started your day on a high note. We are also pleased to read about your seamless check-in experience and that how impressed you were with the intuitive service provided by our associates at the front desk. It was a pleasure hosting you, and we look forward to your next visit.
Overall it was a good stay. Improvement needed in the concierge lounge.
Nov 17, 2019
Overall, we had a good stay. The room was clean, comfortable and fresh smelling. We had a high floor room looking east, and had a surprisingly good view of the...
more »
Overall, we had a good stay. The room was clean, comfortable and fresh smelling. We had a high floor room looking east, and had a surprisingly good view of the Chicago skyline!
The primary issues we had with the hotel were with the concierge lounge. The hot chocolate in the machine wasn't good. There was cereal for breakfast, but no milk. The breakfast itself is a true continental breakfast. There are literally no meat items. One morning there was some sweet bread mix, and the other it was oatmeal. At least consider having scrambled eggs instead of cold hard boiled eggs.
What is great about the hotel? Plenty of parking, and parking is complimentary. There is both indoor parking and outdoor parking. There is direct access from the indoor parking garage to the hotel. The location is convenient to the western suburbs of Chicago and the mall, as well as Target is within walking distance.
The staff is friendly and professional.
TeamMarriott, Manager at The Westin Chicago Lombard, responded to this review
Dear adventuretravelernc,
We are glad you had a rejuvenating stay at The Westin Chicago Lombard and that you enjoyed our vibrant location as well as our inspired accommodations with energizing views. We also thank you for mentioning our convenient parking and devoted associates. However, we are sorry for your disappointment with the breakfast we offer at our lounge. Your feedback will be shared with the appropriate individuals to see where we can improve. We look forward to serving you better in the future.
Booked a room to have a evening away with my wife. Just so happens there's a geek convention going on...normally not a big deal but the the hotel books us...
more »
Booked a room to have a evening away with my wife. Just so happens there's a geek convention going on...normally not a big deal but the the hotel books us a room near the elevator on a floor that has a party going on. The party thought it was a good idea to hang out at the hallway.
Called the front desk and told them "either calm this party down or give us another room... we were told they would take care of it.... NO ONE CAME. Last time I book with this garbage hotel.
This is good... so Apparently this is a "party floor" (what?!) and the hotel "can do nothing about the party" (is what we were told by "Service Express" in hotel). We were not told we were on a party floor when we checked in - we are definitely not part of the convention, so not interested in partying with these ppl. Really unprofessional on Westin's part imo. I guess they're only interested in booking the room & making money, not really concerned about the customer experience.
TeamMarriott, Manager at The Westin Chicago Lombard, responded to this review
Dear David t,
Thank you for staying with us and taking the time to review your visit with fellow travelers. We regret the issues that you experienced with the noise from other guests during your stay. We apologize that the other guests did not quiet down upon our request and that your stay was disturbed. We are sorry that due to the occupancy in the hotel we were unable to move you to a more suitable room and that we were not able to resolve the issue during your stay. Rest assured this is not the type of service that you can usually expect at our hotel and we apologize that you did. We have shared your comments with our entire team to make sure that these issues do not get repeated. We hope you will give us another chance in the future to provide you with the perfect stay that you deserve.
