IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Holiday Inn Express Hotel & Suites Austell Powder Springs
Below are the verified reviews from guests that we have booked recently:
"This was a great hotel will book again."
Overall Score5.0/5
First time staying in Austell GA. This Hotel went over and beyond our expectations. The breakfast was unbelievable clean everything was perfect would highly recommend staying here.
Gary G. (Individual traveler, booked 1 room), from
15-Jul-2019
Verified Review, stayed from Fri Jul 12 to Sun Jul 14 2019 at a $186.50 average nightly rate.
"Great service and guest needs."
Overall Score5.0/5
Close to soccer fields with laundry! Breakfast and large clean rooms! Most importantly, had wonderful guest service. Courtney from the front desk went above and beyond to make sure that an issue was resolved from a 3rd party reservation. Thank you so much Courtney you are a true assets to the hotel!
Melissa J. (Individual traveler, booked 1 room), from
19-May-2019
Verified Review, stayed from Fri May 17 to Sun May 19 2019 at a $130.00 average nightly rate.
"Very Good"
Overall Score4.0/5
Nice staff good breakfast clean rooms.
Garnet M. (Individual traveler, booked 1 room), from
07-May-2019
Verified Review, stayed from Sat May 04 to Tue May 07 2019 at a $116.67 average nightly rate.
Summary of Verified Reviews
89
Excellent
Summary of 379 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Excellent hotel. Located near shopping areas. Great rooms and fantastic service. Awesome vibe."
Service
96/100
97 reviews
"Efficient, friendly service with a nice reception."
Location
94/100
26 reviews
"Great location near lots of shopping."
Breakfast
90/100
51 reviews
"Tasty breakfast."
Room
85/100
91 reviews
"Great beds and excellent furniture in large, clean rooms."Badly maintained rooms, with poor A/C and unclean bathrooms.
Comfort
81/100
49 reviews
"Great sized rooms, very comfortable with wonderful beds."Deficient A/C and too noisy rooms.
Cleanliness
78/100
53 reviews
"Clean hotel facilities. Rooms are clean, but bathrooms are not."
Vibe
76/100
11 reviews
"Awesome vibe."
Rated 89/100 based on reviews from families.
"Great room. Friendly service."
Service
97/100
13 reviews
"Friendly service."
Breakfast
91/100
14 reviews
"Tasty breakfast."
Room
84/100
20 reviews
"Large, clean rooms with excellent beds."
Cleanliness
81/100
13 reviews
"Clean rooms."
Comfort
79/100
13 reviews
"Great sized rooms, very comfortable with wonderful beds."
Rated 87/100 based on reviews from all travelers.
"Excellent hotel. Located near shopping areas. Great rooms and fantastic service. Awesome vibe."
Service
96/100
97 reviews
"Efficient, friendly service with a nice reception."
Location
94/100
26 reviews
"Great location near lots of shopping."
Breakfast
90/100
51 reviews
"Tasty breakfast."
Room
85/100
91 reviews
"Great beds and excellent furniture in large, clean rooms."Badly maintained rooms, with poor A/C and unclean bathrooms.
Comfort
81/100
49 reviews
"Great sized rooms, very comfortable with wonderful beds."Deficient A/C and too noisy rooms.
Cleanliness
78/100
53 reviews
"Clean hotel facilities. Rooms are clean, but bathrooms are not."
Vibe
76/100
11 reviews
"Awesome vibe."
Rated 91/100 based on reviews from families.
"Great room. Friendly service."
Service
97/100
13 reviews
"Friendly service."
Breakfast
91/100
14 reviews
"Tasty breakfast."
Room
84/100
20 reviews
"Large, clean rooms with excellent beds."
Cleanliness
81/100
13 reviews
"Clean rooms."
Comfort
79/100
13 reviews
"Great sized rooms, very comfortable with wonderful beds."
Customer Reviews of Holiday Inn Express Hotel & Suites Austell Powder Springs
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
36
Very Good
34
Average
8
Poor
3
Terrible
8
true
Recent Reviews:
Jesuswept1
Trip type:
Family
Walker/Banks funeral
Jan 23, 2020
We visited to attend a funeral, the staff made the visit easier. Breakfast was ready and the atmosphere lovely. Convenient to stores and restaurants. Thanks for making this a good...
more »
We visited to attend a funeral, the staff made the visit easier. Breakfast was ready and the atmosphere lovely. Convenient to stores and restaurants. Thanks for making this a good stay even if it was a sad occasion. I would recommend Sleep Inn and will be back again. Jenifer
We arrived around midnight last night and were greeted with such amazing kindness. When leaving this morning, the exact same! Customer service was so wonderful! Entire facility was very clean,...
more »
We arrived around midnight last night and were greeted with such amazing kindness. When leaving this morning, the exact same! Customer service was so wonderful! Entire facility was very clean, modern and fantastic. Located in a nice area of town. Thank you for making our quick stay very enjoyable!!!
InnKeeper3741, General Manager at Holiday Inn Express & Suites Atlanta NW - Powder Springs, responded to this review
Thank you for choosing the hotel for your stay. We appreciate the feedback. Your feedback will be shared with the staff and looking forward to seeing you on your next trip to the Austell area.
We reserved a two queen suite which includes a pull out bed on the couch to accommodate our large family. We got in pretty late (around 11:00), went straight to...
more »
We reserved a two queen suite which includes a pull out bed on the couch to accommodate our large family. We got in pretty late (around 11:00), went straight to bed. There were only three towels in the bathroom in the suite, so I called down to ask for additional ones for our room. They said we needed to come to the front desk to pick them up. Really kind of disappointing that you should have to go get your own room supplies from the front desk when they didn’t have them fully supplied to begin with. Everywhere I’ve ever stayed, if my room needed something, someone would bring it up to you. We ate breakfast, which was good and checked out. We didn’t get to experience anything else at this location so review based only on the room, breakfast and service. The room was pretty clean and comfortable. Breakfast was great for hotel breakfast but I was disappointed in the lack of service. Will continue to stay at Holiday Inn Express & Suite locations.
InnKeeper3741, General Manager at Holiday Inn Express & Suites Atlanta NW - Powder Springs, responded to this review
Dear Valued Guest,
Thank you for choosing the hotel for your stay, we appreciate the feedback and the loyalty to the brand. I apologize for the inconvenience and we will make the corrections. Your feedback is very helpful and will be shared with the staff so we can better our guest satisfactions.
Arrived early for my friend’s baby shower. They let me have breakfast and wait in the lobby since it was early and no rooms were ready. As I’m sitting there...
more »
Arrived early for my friend’s baby shower. They let me have breakfast and wait in the lobby since it was early and no rooms were ready. As I’m sitting there I get a call and voicemail from the front desk stating that my card had declined. I have never ever had anyone call me before my arrival asking about payment information. Most people don’t pay with the reserved card but even still it’s tacky. So I get up and clear up the confusion being that I’m sitting right there smh. The hotel obviously runs the credit card before hand, then calls the guest like debt collectors before you even check in. This was a major problem for me. The room was very nice and spacious, I have no complaints there. Breakfast was also delicious. The only other issue I had was asking for a late check out the night before leaving and again front desk obviously don’t communicate with the night staff. I was called and asked “ Are you checking out?” Which was rude like before. This hotel needs to revamp some of their policies and do extensive training on customer service. I will never stay at this hotel again, this was one of the worst experiences I’ve ever had.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Atlanta NW - Powder Springs, responded to this review
Hi Stephanie B,
We always want to provide a friendly and responsive service just when you need it. I'm glad that you enjoyed our breakfast options while waiting for your room to be ready.
Our staff would love to provide the simple pleasures of travel, but I'm sorry to leave you otherwise when the problem with the card was raised. I also read your suggestion to review our training procedures to enhance communication among our staff. I have shared your comments with our hotel management. I know it will serve as a reference for improvements.
I sent you a private message to discuss further. I hoped you had a wonderful time attending your friend's baby shower. We hope to continue the great service and make you part of our hotel family.
Had 2 rooms reserved for 2 nights and when we got to check in our rooms were canceled because of a flood or water leak. We were re booked to...
more »
Had 2 rooms reserved for 2 nights and when we got to check in our rooms were canceled because of a flood or water leak. We were re booked to a different hotel and comped the night which was fine. The next day we were told to call and see if we had rooms available. We called and no rooms were available and they were not going to comp us another night and said we had to find another accommodations. As a frequent guest of IHG and am disappointed I was sent to a non IGH hotel even though I was compensated but lost priority points for the relocation.
InnKeeper3741, General Manager at Holiday Inn Express & Suites Atlanta NW - Powder Springs, responded to this review
Dear Valued Guest, We want to thank you for taking the time to let us know about your stay at the Holiday Inn Express & Suites. I would like to sincerely apologize for the inconveniences that occur. It is our goal to consistently provide great customer service and accommodations and your comments are very important to us. The feedback we receive from our valued guest, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be provided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
Beautiful Holiday Inn express with spacious guest rooms that add to your comfort. Each room includes a microwave and refrigerator. Standard rooms have 32 inch flat screen TV's, and our suites are upgraded to 37 inch flat screen TV's.
Complimentary Hot Deluxe Continental Breakfast is served daily, with a variety of sausage, bacon, or ham steak, omelets or scrambled eggs, biscuits & gravy, hot fresh pancakes, our Signature Hot Cinnamon rolls, & much more.
Our Junior Ballroom is 1,715 sq. ft. and is perfect for small intimate weddings. Our ballroom is divisible by two with each section over 850 sq. ft. We enjoy hosting all corporate & leisure events that easily accommodate up to 80 attendees.
Our friendly and helpful staff are here to assist with all your needs. We offer a free business center with options of fax & printing, free fitness center for all your cardio needs, and a coin laundry on site for your convenience.
Green Sustainability
yes we are actively involved with our Green Engaged program. We have engegy lighting, water, trash, & gas
Amenities / Features
Access via exterior corridors
Air conditioning
Coffee/tea maker
Connecting/adjoining rooms available
Daily housekeeping
Desk
Flat-panel TV
Free cribs/infant beds
Free local calls
Free newspaper
Free WiFi
Hair dryer
In-room climate control (air conditioning)
Iron/ironing board
Microwave
Number of bathrooms - 1
Pay movies
Phone
Premium TV channels
Private bathroom
Refrigerator
Rollaway/extra beds (surcharge)
Satellite TV service
Sofa bed
Airport & Shuttle Information
Atlanta Hartfield Jackson Airport, Charlie Brown Airport, Paulding County Airport
Local Shuttle Info: we do not have shuttle service
Breakfast Information
We serve a free hot deluxe breakfast daily. We rotate meat items such as Bacon, sausage patty, & Sausage links. Rotate egg option such as Cheese or Western omelet, scrambled eggs, We serve Boiled Eggs, Turkey sausage, biscuits & gravy daily. Hot fresh pancakes, oatmeal station with toppings, all your continental breads, juice, coffee, our signature cinnamon Rolls, and much more.
Pet Friendly?
Sorry, pets are not allowed.
About Holiday Inn Express
Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
Have their own 100% Arabica Smart Roast Coffee
Free high-speed internet service in every room
eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
Unlimited free local and toll-free calls
The Holiday Inn Express highlights above are subject to change without notice.
