Sheraton Phoenix Downtown

340 N 3rd Street, Phoenix, AZ 85004 US
View Map Reservations: +1-800-760-7718
4.0 Star Downtown Hotel
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Very Good
4.5/5

Based on 1866 guest reviews

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  • We have an outdoor pool ready for use
  • Fitness center on property
  • 1000 sleeping rooms in hotel
  • Hotel has 31 floors
  • Hotel has 47 suites
  • Check in: 3:00
  • Group score of 10.0/10
  • 51 meeting rooms in property
Select Your Room:
08/14/2020 - 08/15/2020
Searching all hotel inventory networks
6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Sheraton Phoenix Downtown

Below are the verified reviews from guests that we have booked recently:
"Worst Experience!"
Overall Score1.0/ 5
This has been by far my worst experience working with both of these companies! A few weeks back I booked a reservation through Hotels4Teams which I now know is really Expedia. We were scheduled to travel to Arizona for an event that my athlete was competing in. Unfortunately, the event was canceled due to the COV19 Corona Virus the day before we were supposed to check in. Once we were notified I immediately reached out to Hotel4Teams but was continuously forwarded to a VM. When I finally was able to get a hold of someone she told me I needed to email three different contacts with my issue. Which I did. I also called Expedia several times and never once reached anyone. In the interim, I reached out to the Sheraton which is owned by Marriott and their response is that they did not own the reservation and I would need to contact Expedia. Which I did. When I finally received an email back from Expedia they told me I would have to contact Marriott because they had nothing to do with the reservation anymore. I then reached out to Marriott once more and they told me they didn't "own" the reservation. This was explained to Ursla Gupta who I have been emailing back and forth at Hotel Planner. Then one day later I received an email from Marriott saying they would refund or credit any reservation that was canceled within a 24 hour period even through a third party but unfortunately by the time I was finally able to speak to a human and receive the contact email from Hotels4Teams it was past the 24 hour period but even still one day til I was supposed to check in. I forwarded the email I received to Ursla and she wrote back highlighting "within 24 hours" and pointing out the time the email was sent. Seriously?! I get that they are dealing with a lot right now, however, I reached out to my airlines and they immediately addressed it. I have been getting the run around continuously for the last four days and nothing has been resolved nor has anyone made any effort to do so.
(Individual traveler, booked 1 room), from US flag
15-Mar-2020 Verified Review, stayed from Fri Mar 13 to Mon Mar 16 2020 at a $277.23 average nightly rate.

Summary of Verified Reviews

87
Excellent

Summary of 2,096 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 87/100 based on reviews from all travelers.

"Excellent business hotel. Close to Starbucks. Close to restaurants and bars with nearby parking areas. Great rooms and fantastic service. Great pool. Awesome vibe."

Pool

86/100
40 reviews

"Great pool."

Service

86/100
452 reviews

"Good management evident, with friendly, efficient service, especially in the restaurant." Decent reception and housekeeping. Room service is perfect. Great valet service. Great concierge service. Recreation staff is nice. Hotel security is ok.

Cleanliness

83/100
144 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are only so-so."

Vibe

83/100
132 reviews

"Awesome vibe. Pleasant entrance area. Relatively modern hotel." Friendly atmosphere. Stylish hotel. Good for business people. Good choice for a city trip.

Room

81/100
419 reviews

"Clean rooms, great beds, and okay maintenance." Outdated rooms with substandard TVs, kitchenettes and furnishings. Decently-clean rooms with spacious bathrooms. Adequate room size and A/C. Shower can be a problem.

Location

80/100
295 reviews

"Great location near the airport. Pricey, inconvenient parking." Near city centre with great sightseeing and nearby restaurants. Close to business sites.

Breakfast

65/100
43 reviews

"Decent and moderately priced breakfast."

WiFi

63/100
20 reviews

"Expensive but decent WiFi. Wifi quality could be improved."

Rated 88/100 based on reviews from families.

"Comfortable beds. Clean hotel facilities."

Service

84/100
26 reviews

"Friendly service, and reception was okay."

Cleanliness

84/100
12 reviews

"Clean hotel facilities. Clean rooms."

Location

76/100
25 reviews

"Well-located, although unfortunately the parking isn't easy."

Room

75/100
22 reviews

"Rooms are spotless with comfy beds."

Comfort

68/100
12 reviews

"Relatively comfortable, with good beds."

Value

56/100
6 reviews

"Fairly good value for money."

Rated 80/100 based on reviews from business travelers.

"Awesome vibe. Nice building."

Location

82/100
11 reviews

"Great location."

Service

81/100
10 reviews

"Fantastic service."

Room

72/100
11 reviews

"Great room."

Comfort

64/100
5 reviews

"Comfortable."

Rated 85/100 based on reviews from couples.

"Friendly service. Clean."

Service

87/100
8 reviews

"Friendly service."

Room

77/100
6 reviews

"Great room."

Rated 85/100 based on reviews from solo travelers.

"Great room."

Room

73/100
6 reviews

"Great room."

Rated 83/100 based on reviews from all travelers.

"Excellent business hotel. Close to Starbucks. Close to restaurants and bars with nearby parking areas. Great rooms and fantastic service. Great pool. Awesome vibe."

Wellness Area

91/100
33 reviews

"Awesome wellness and fitness areas."

Pool

88/100
38 reviews

"Great pool."

Service

86/100
438 reviews

"Good management evident, with friendly, efficient service, especially in the restaurant." Decent reception and housekeeping. Room service is perfect. Great concierge service. Recreation staff is nice. Hotel security is ok.

Cleanliness

83/100
136 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are only so-so."

Room

81/100
400 reviews

"Clean rooms, great beds, and okay maintenance." Outdated rooms with substandard TVs, kitchenettes and furnishings. Decently-clean rooms with spacious bathrooms. Adequate room size and A/C. Shower can be a problem.

Location

79/100
282 reviews

"Great location near the airport. Pricey, inconvenient parking." Near city centre with great sightseeing and nearby restaurants. Close to business sites.

Breakfast

68/100
40 reviews

"Decent and moderately priced breakfast."

WiFi

63/100
17 reviews

"WiFi is decent and okay-priced. Wifi quality could be improved."

Rated 87/100 based on reviews from families.

"Comfortable beds. Clean hotel facilities."

Service

84/100
25 reviews

"Friendly service, and reception was okay."

Cleanliness

84/100
12 reviews

"Clean hotel facilities. Clean rooms."

Location

76/100
25 reviews

"Well-located, although unfortunately the parking isn't easy."

Room

75/100
22 reviews

"Rooms are spotless with comfy beds."

Comfort

68/100
12 reviews

"Relatively comfortable, with good beds."

Rated 81/100 based on reviews from business travelers.

"Nice building. Great location."

Location

82/100
10 reviews

"Great location."

Service

81/100
9 reviews

"Fantastic service."

Amenities

74/100
6 reviews

"Great amenities."

Room

70/100
8 reviews

"Great room."

Comfort

64/100
5 reviews

"Comfortable."

Rated 86/100 based on reviews from couples.

"Friendly service. Clean."

Service

87/100
8 reviews

"Friendly service."

Rated 86/100 based on reviews from all travelers.

"Excellent business hotel. Close to Starbucks. Close to restaurants and bars with nearby parking areas. Great rooms and fantastic service. Great pool. Awesome vibe."

Service

84/100
9 reviews

"Fantastic service."

Location

82/100
9 reviews

"Great location."

Cleanliness

82/100
5 reviews

"Clean."

Room

77/100
9 reviews

"Great room."

Value

54/100
8 reviews

"Fairly good value for money."

Review Semantics by TrustYou

Customer Reviews of Sheraton Phoenix Downtown

Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
971
Very Good
653
Average
167
Poor
54
Terrible
57
true
Recent Reviews:
Ruths4
Edwards, Il
Trip type:
Business
Stayed for a conference
Mar 15, 2020
I stayed here for a quick conference. Kind of a fly in for a couple of days and leave sort of deal. The hotel is being refurbished and the elevators... more »
Charles1019
North Fort Myers, Florida
Trip type:
Business
Good stay!
Mar 12, 2020
First visit here. They are under a renovation and things are disjointed for sure. You come in the lower level and either have to take the elevator for escalator to... more »
Bruce H
Spring Grove, Minnesota
Nice Stay
Mar 2, 2020
The four night stay was not extraordinary, but that is the way I like it. Quite, comfortable and convenient. Everything about the room and facility was what you would expect... more »
GenesisOneTravel
South Carolina
Trip type:
Business
Beautiful View
Mar 2, 2020
Staff is very friendly and professional. Room is clean and roomy. Bed is very comfortable! I love the fact that there's a welcoming message displayed on TV as you arrived.... more »
Gaylen B
Atlanta, Georgia
Great Service
Feb 28, 2020
My husband and I stayed at the Sheraton for 4 nights in early February. We had a super comfortable and quiet king room with a great view of the mountains.... more »
1-5 of 1,902 Reviews

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.


Property Description

Hotel Information: -SPDH opened in October of 2008. We are a brand new hotel and are the flagship of the Sheraton Brand -Hotel Address/ Shipping Address: 340 North 3rd Street Phoenix, AZ 85004 -Guest Facilities at Hotel: -State of the art Fitness Center is complimentary for guests and is located on 4th Floor -Open 24 hours a day -ipod docking stations on all cardio equipment, and headphones available -Heated Lap Pool and Jacuzzi on located on 4th Floor -Open 5:00am to 10:00pm -Fed/Ex Kinko’s Business Center located on 2nd Floor -Mon-Fri 7:00am to 7:00pm -Sat-Sun 9:00am to 5:00pm -Hotel has 80,000 square feet of meeting space located on 2nd & 3rd Floor -Valley of the Sun Ballroom located on 2nd Floor -Phoenix Grand Ballroom located on 3rd Floor Dining & Bars at Hotel: Park Lounge (Lobby Bar) located in Main Lobby area District American Kitchen & Wine Bar Link @ Sheraton Coffee Bar In-Room Dining Internet Access at Hotel: -Wi-Fi internet in all guest rooms. Cost is $12.95 per 24 hours -Complimentary Wi-Fi internet access at the Link Café located on 1st Floor -There are computer stations that guests can use -Complimentary Wi-Fi is available in the hotel lobby -Wi-Fi in the meeting rooms is available with a cost through the Audio Visual Department Guest Room Information: -1000 Guest Rooms -Club Level Floors 28th & 29th -Executive Club Lounge located on 28th Floor *Breakfast 6:00am to 11:00am *Hors d’oeuvres 4:00pm to 7:00pm *Internet is complimentary on the Club Floors, and computers are available in the -Club Lounge -Hospitality Suites located on the 4th & 5th Floor -Cribs are available upon request -Rollaway beds, Refrigerators, and Microwaves are available upon request -Safety deposit boxes are available for guest use behind the Front Desk -Ice & Beverage Vending Machines are located on every floor -In-room movies can be purchased through Lodgenet on the television -Voicemail can be accessed through guest room desk phone -Guest will need to set up a pin number to access messages -Guest room phones are equipped with both hand set and speaker phone capabilities

Amenities / Features

  • Blackout drapes/curtains
  • Cable TV service
  • Closed captioned TV
  • Coffee/tea maker
  • Daily housekeeping
  • Designer toiletries
  • Desk
  • Down comforter
  • Flat-panel TV
  • Free cribs/infant beds
  • Free toiletries
  • Hair dryer
  • Hypo-allergenic bedding available
  • In-room climate control (air conditioning)
  • In-room climate control (heating)
  • In-room safe
  • Iron/ironing board
  • Lever door handles
  • Linens provided
  • Lowered locks/deadbolt
  • Number of bathrooms - 1
  • Pay movies
  • Phone
  • Premium TV channels
  • Private bathroom
  • Refrigerator
  • Towels provided
  • WiFi (surcharge)
  • Wired Internet access (surcharge)

Airport & Shuttle Information

Sky Harbor International Airport- 5 mines 5 miles

Local Shuttle Info: SuperShuttle-$13.00 One Way Taxi-$18.00 One Way Lincoln towncar-$25.00 each way, Lightrail-$1.75

Pet Friendly?

Yes! Pets are allowed.
Dogs only up to 75 pounds - no charge

Internet / WiFI

$14.95 per day for wireless internet in the guest rooms.

About Sheraton Hotels and Resorts

  • The lobby has fully-wired workstations with free Wi-Fi, printing services, morning paper, coffee, and TV
  • Offers a fitness program with core performance fitness centers, in-room and restaurant dining options, and even has threir own online fitness website with programs, life tips, and personal training
  • Sheraton Club Level offers guests rooms with more comfort, convenient, and space including breakfast
  • Sheraton's Sweet Sleeper Bed provides the ultimate comfort with plush mattresses, soft sheets, and hypoallergenic pillows

The Sheraton Hotels and Resorts highlights above are subject to change without notice.

Group vs. Individual Rates at Sheraton Grand Phoenix

Rate fluctuations of Sheraton Grand Phoenix

The chart above shows trends of prices for both our group quotes and the best individual traveler prices we could find at the time the group/meeting bid was entered. The best group or meeting displayed is 62.3% in the month of December 2018 and the highest average individual rate is $368 in the month of April 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Sheraton Grand Phoenix in a month when rates are lower.

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