Sheraton Phoenix Downtown

340 N 3rd Street, Phoenix, AZ 85004 US near Exit 145 on I-10 (~0.7mi)
View Map Reservations: +1-800-760-7718
4.0 Star Property Near Phoenix Convention Center
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Very Good
4.5/5

Based on 1866 guest reviews

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  • Pool umbrellas
  • Swimming pool
  • Free WiFi
  • Breakfast available (surcharge)
  • Bar/lounge
  • Outdoor pool
  • Wheelchair-accessible pool
  • Free newspapers in lobby
  • 24-hour fitness facilities
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01/26/2021 - 01/27/2021
Searching all hotel inventory networks
6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Sheraton Grand Phoenix

Below are the verified reviews from guests that we have booked recently:
"Worst Experience!"
Overall Score1.0/ 5
This has been by far my worst experience working with both of these companies! A few weeks back I booked a reservation through Hotels4Teams which I now know is really Expedia. We were scheduled to travel to Arizona for an event that my athlete was competing in. Unfortunately, the event was canceled due to the COV19 Corona Virus the day before we were supposed to check in. Once we were notified I immediately reached out to Hotel4Teams but was continuously forwarded to a VM. When I finally was able to get a hold of someone she told me I needed to email three different contacts with my issue. Which I did. I also called Expedia several times and never once reached anyone. In the interim, I reached out to the Sheraton which is owned by Marriott and their response is that they did not own the reservation and I would need to contact Expedia. Which I did. When I finally received an email back from Expedia they told me I would have to contact Marriott because they had nothing to do with the reservation anymore. I then reached out to Marriott once more and they told me they didn't "own" the reservation. This was explained to Ursla Gupta who I have been emailing back and forth at Hotel Planner. Then one day later I received an email from Marriott saying they would refund or credit any reservation that was canceled within a 24 hour period even through a third party but unfortunately by the time I was finally able to speak to a human and receive the contact email from Hotels4Teams it was past the 24 hour period but even still one day til I was supposed to check in. I forwarded the email I received to Ursla and she wrote back highlighting "within 24 hours" and pointing out the time the email was sent. Seriously?! I get that they are dealing with a lot right now, however, I reached out to my airlines and they immediately addressed it. I have been getting the run around continuously for the last four days and nothing has been resolved nor has anyone made any effort to do so.
(Individual traveler, booked 1 room), from US flag
15-Mar-2020 Verified Review, stayed from Fri Mar 13 to Mon Mar 16 2020 at a $277.23 average nightly rate.
"Parking lot full."
Overall Score4.0/ 5
When we checked in Friday 12/7/18, all was good. A few spaces available in the parking structure. We left for day trip ~noon Sat. Upon return Saturday evening 12/8/18 ~7:00 pm, the parking structure was full and we were required to Valet park which left our car somewhere on the street all night in downtown Phoenix (with some luggage still in the trunk). There was some event going on at the hotel which took most parking spots. We checked out and left early Sunday morning 12/9/18. Car was Okay (not broken into). We paid a premium amount because we though this would be a step up from Holiday Inn. Not sure we would do this again. Sorry Mike.k.mitchell@boeing.com.
(Individual traveler, booked 1 room), from US flag
10-Dec-2018 Verified Review, stayed from Fri Dec 07 to Sun Dec 09 2018 at a $81.00 average nightly rate.

Summary of Verified Reviews

86
Very Good

Summary of 1,530 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 86/100 based on reviews from all travelers.

"Very good business hotel. Close to Starbucks. Awesome rooms and service in a great location. Great pool."

Wellness Area

95/100
22 reviews

"Awesome wellness and fitness areas."

Pool

90/100
27 reviews

"Great pool."

Service

87/100
303 reviews

"Good management evident, with friendly, efficient service, especially in the restaurant." Reception is all right. Room service is perfect. Recreation staff is nice. Great concierge service. Great valet service.

Cleanliness

81/100
95 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Room

80/100
291 reviews

"Clean rooms, great beds, and okay maintenance." Bathrooms are large but with substandard cleaning. Old rooms with poor furniture and TV's. Adequate room size and A/C. Shower can be a problem.

Location

79/100
215 reviews

"Great location near the airport. Pricey, inconvenient parking." Central location with great sightseeing, dining out and shopping. Close to business sites.

WiFi

66/100
16 reviews

"WiFi is decent and okay-priced. Wifi quality could be improved."

Breakfast

53/100
26 reviews

"Decent and moderately priced breakfast."

Rated 89/100 based on reviews from families.

"Comfortable beds. Clean rooms."

Service

84/100
26 reviews

"Friendly service, and reception was okay."

Cleanliness

82/100
11 reviews

"Clean rooms."

Location

76/100
27 reviews

"Well-located, although unfortunately the parking isn't easy."

Room

74/100
22 reviews

"Rooms are tidy, with decent beds."

Comfort

65/100
12 reviews

"Beds are decent and generally comfortable."

Value

48/100
6 reviews

"Value for money could be better."

Rated 80/100 based on reviews from business travelers.

"Nice building. Great location."

Service

82/100
10 reviews

"Fantastic service."

Location

81/100
11 reviews

"Great location."

Room

71/100
11 reviews

"Great room."

Comfort

61/100
5 reviews

"Comfortable."

Rated 85/100 based on reviews from couples.

"Friendly service. Clean."

Service

87/100
8 reviews

"Friendly service."

Room

76/100
6 reviews

"Great room."

Rated 85/100 based on reviews from solo travelers.

"Great room."

Room

72/100
6 reviews

"Great room."

Rated 82/100 based on reviews from all travelers.

"Very good business hotel. Close to Starbucks. Awesome rooms and service in a great location. Great pool."

Wellness Area

100/100
21 reviews

"Awesome wellness and fitness areas."

Pool

92/100
25 reviews

"Great pool."

Service

87/100
293 reviews

"Good management evident, with friendly, efficient service, especially in the restaurant." Reception is all right. Room service is perfect. Recreation staff is nice. Great concierge service.

Cleanliness

81/100
89 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Room

79/100
274 reviews

"Tidy rooms with great views but outdated." Beds, room sizes and maintenance levels are average. Bathrooms are large but with substandard cleaning. TV's and furniture not great. Shower can be a problem.

Location

78/100
208 reviews

"Great location near the airport. Pricey, inconvenient parking." Central location with great sightseeing, dining out and shopping. Close to business sites.

Comfort

65/100
107 reviews

"Average sized rooms with typical beds, noise and comfort levels." Spacious bathroom.

WiFi

65/100
14 reviews

"WiFi is decent and okay-priced. Wifi quality could be improved."

Breakfast

57/100
24 reviews

"Decent and moderately priced breakfast."

Rated 88/100 based on reviews from families.

"Clean rooms. Great location."

Service

85/100
25 reviews

"Friendly service, and reception was okay."

Cleanliness

82/100
11 reviews

"Clean rooms."

Location

76/100
27 reviews

"Well-located, although unfortunately the parking isn't easy."

Room

74/100
22 reviews

"Rooms are tidy, with decent beds."

Comfort

65/100
12 reviews

"Beds are decent and generally comfortable."

Rated 81/100 based on reviews from business travelers.

"Nice building. Great location."

Service

82/100
9 reviews

"Fantastic service."

Location

81/100
10 reviews

"Great location."

Room

69/100
8 reviews

"Room is all right."

Comfort

61/100
5 reviews

"Comfortable."

Rated 86/100 based on reviews from couples.

"Friendly service. Clean."

Service

87/100
8 reviews

"Friendly service."

Rated 88/100 based on reviews from all travelers.

"Very good business hotel. Close to Starbucks. Awesome rooms and service in a great location. Great pool."

Service

83/100
5 reviews

"Fantastic service."

Location

80/100
5 reviews

"Great location."

Room

76/100
7 reviews

"Great room."

Value

45/100
5 reviews

"Value for money could be better."

Review Semantics by TrustYou

Property Description

Hotel Information:-SPDH opened in October of 2008. We are a brand new hotel and are the flagship of the Sheraton Brand-Hotel Address/ Shipping Address: 340 North 3rd Street Phoenix, AZ 85004-Guest Facilities at Hotel: -State of the art Fitness Center is complimentary for guests and is located on 4th Floor -Open 24 hours a day -ipod docking stations on all cardio equipment, and headphones available -Heated Lap Pool and Jacuzzi on located on 4th Floor-Open 5:00am to 10:00pm-Fed/Ex Kinko’s Business Center located on 2nd Floor-Mon-Fri 7:00am to 7:00pm-Sat-Sun 9:00am to 5:00pm-Hotel has 80,000 square feet of meeting space located on 2nd & 3rd Floor-Valley of the Sun Ballroom located on 2nd Floor-Phoenix Grand Ballroom located on 3rd Floor Dining & Bars at Hotel:Park Lounge (Lobby Bar) located in Main Lobby areaDistrict American Kitchen & Wine BarLink @ Sheraton Coffee BarIn-Room DiningInternet Access at Hotel:-Wi-Fi internet in all guest rooms. Cost is $12.95 per 24 hours-Complimentary Wi-Fi internet access at the Link Café located on 1st Floor-There are computer stations that guests can use-Complimentary Wi-Fi is available in the hotel lobby-Wi-Fi in the meeting rooms is available with a cost through the Audio Visual DepartmentGuest Room Information:-1000 Guest Rooms-Club Level Floors 28th & 29th-Executive Club Lounge located on 28th Floor*Breakfast 6:00am to 11:00am*Hors d’oeuvres 4:00pm to 7:00pm*Internet is complimentary on the Club Floors, and computers are available in the -Club Lounge-Hospitality Suites located on the 4th & 5th Floor-Cribs are available upon request-Rollaway beds, Refrigerators, and Microwaves are available upon request-Safety deposit boxes are available for guest use behind the Front Desk-Ice & Beverage Vending Machines are located on every floor-In-room movies can be purchased through Lodgenet on the television-Voicemail can be accessed through guest room desk phone-Guest will need to set up a pin number to access messages-Guest room phones are equipped with both hand set and speaker phone capabilities

Amenities / Features


  • Air conditioning
  • Alarm clock
  • ATM
  • Baby facilities in room
  • Baggage storage facilities
  • Breakfast in room
  • Central location
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Garage
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Jacuzzi
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Private car parking
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • 24 hours room service
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • TV Channel: HBO
  • TV Channel: Showtime
  • Travellers cheques accepted
  • TV room
  • Valet Parking
  • Voicemail

Airport & Shuttle Information

Sky Harbor International Airport- 5 mines 5 miles

Local Shuttle Info: SuperShuttle-$13.00 One Way Taxi-$18.00 One Way Lincoln towncar-$25.00 each way, Lightrail-$1.75

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
Dogs only up to 75 pounds - no charge

Internet / WiFI

$14.95 per day for wireless internet in the guest rooms.

About Sheraton Hotels and Resorts

  • The lobby has fully-wired workstations with free Wi-Fi, printing services, morning paper, coffee, and TV
  • Offers a fitness program with core performance fitness centers, in-room and restaurant dining options, and even has threir own online fitness website with programs, life tips, and personal training
  • Sheraton Club Level offers guests rooms with more comfort, convenient, and space including breakfast
  • Sheraton's Sweet Sleeper Bed provides the ultimate comfort with plush mattresses, soft sheets, and hypoallergenic pillows

The Sheraton Hotels and Resorts highlights above are subject to change without notice.

Group vs. Individual Rates at Sheraton Grand Phoenix

Rate fluctuations of Sheraton Grand Phoenix

The chart above shows trends of prices for both our group quotes and the best individual traveler prices we could find at the time the group/meeting bid was entered. The best group or meeting displayed is 62.3% in the month of December 2018 and the highest average individual rate is $368 in the month of April 2018. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Sheraton Grand Phoenix in a month when rates are lower.

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