Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Holiday Inn Express Hotel & Suites Chicago West O'hare Arpt
Below are the verified reviews from guests that we have booked recently:
"Good Stay"
Overall Score4.0/5
except for the garage truck pickup at 5:19AM on saturday morning that woke up everyone, it was a very good stay.
Cathy B. (Individual traveler, booked 1 room), from
24-Jun-2019
Verified Review, stayed from Thu Jun 20 to Sat Jun 22 2019 at a $133.00 average nightly rate.
"'"
Overall Score4.0/5
Rooms and beds were very nice. I was told the suites were two rooms and were actually only one room with a small divider. I reserved the room in advance but when II got there the rates had supposedly gone up and I ended up with a higher rate that originally told and was not able to get my military discount. This was blamed on reservations but actually the crew on when I checked in were very unconcerned and would do nothing ( the person with the terrible attitude was Sue ). On the other hand the last day of my stay a lady whose name was 'Q' was a great help with a wonderful attitude Ii give her an AA+++. Also, the hot tub was down which I was not told when I made reservations and found out only after I got to the hotel a nd was advise it was going to be down for a couple months.
Charles H. (Individual traveler, booked 1 room), from
18-Jun-2019
Verified Review, stayed from Fri Jun 14 to Mon Jun 17 2019 at a $141.67 average nightly rate.
"Room was clean and staff was great."
Overall Score4.0/5
Third stay and the breakfast is still the same. Gets old. Need to change.
William N. (Individual traveler, booked 1 room), from
22-Mar-2019
Verified Review, stayed from Tue Mar 19 to Wed Mar 20 2019 at a $120.99 average nightly rate.
"Friendly, caring staff."
Overall Score4.0/5
Comfortable room, quiet after the Thanksgiving day party was over!
David L. (Individual traveler, booked 1 room), from
27-Nov-2018
Verified Review, stayed from Thu Nov 22 to Sat Nov 24 2018 at a $103.88 average nightly rate.
Summary of Verified Reviews
75
Good
Summary of 1,077 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Good highway hotel. Easily accessible by car and close to shopping areas."
Location
86/100
139 reviews
"Great location near the airport."Centrally located, near restaurants, bars, and shopping.Great accessibility by car with affordable parking.
Service
77/100
222 reviews
"Reception is decent, with overall friendly and professional service."Shuttle service is ok. Booking process should be better organized.
Breakfast
67/100
116 reviews
"Affordable, fairly tasty breakfasts."
Room
60/100
274 reviews
"Average-sized rooms with great beds."Outdated, insufficiently cleaned rooms and bathrooms, with poor furniture.Neglected rooms with poor air conditioning, TV's, and kitchenettes.Shower was ok.
Pool
25/100
52 reviews
"Pool in need of cleaning."
Amenities
24/100
65 reviews
"Poorly reviewed buildings and an uninspiring entrance area."Elevator in need of updating.
Wellness
11/100
47 reviews
"Poorly reviewed fitness area."
Rated 67/100 based on reviews from families.
"Friendly service. Great shopping."
Location
87/100
20 reviews
"Great location."
Service
76/100
26 reviews
"Friendly service, and reception was okay."
Breakfast
69/100
17 reviews
"Breakfast is average."
Room
46/100
31 reviews
"Inadequately cleaned and maintained rooms and bathrooms."Comfortable beds.
Cleanliness
39/100
18 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Amenities
23/100
13 reviews
"Poorly reviewed buildings and an uninspiring entrance area."
Pool
22/100
8 reviews
"Pool should be renewed."
Wellness
11/100
16 reviews
"Wellness & sports facilities could be improved."
Rated 71/100 based on reviews from business travelers.
"Comfortable beds."
Location
84/100
9 reviews
"Great location."
Service
80/100
8 reviews
"Fantastic service."
Comfort
56/100
8 reviews
"Relatively comfortable, with good beds."
Room
52/100
15 reviews
"Great beds in okay rooms. Rooms could be cleaner."
Cleanliness
46/100
8 reviews
"Rooms could be cleaner."
Vibe
34/100
5 reviews
"Vibe is not too good."
Amenities
25/100
7 reviews
"Hotel buildings could use some improvement."
Rated 76/100 based on reviews from couples.
"Fantastic service."
Service
73/100
5 reviews
"Fantastic service."
Breakfast
64/100
6 reviews
"Breakfast is average."
Comfort
52/100
5 reviews
"Comfortable."
Room
51/100
6 reviews
"Room is all right."
Rated 70/100 based on reviews from all travelers.
"Good highway hotel. Easily accessible by car and close to shopping areas."
Location
86/100
131 reviews
"Great location near the airport."Centrally located, near restaurants, bars, and shopping.Great accessibility by car with affordable parking.
Service
78/100
215 reviews
"Reception is decent, with overall friendly and professional service."Shuttle service is ok. Booking process should be better organized.
Breakfast
70/100
110 reviews
"Great and affordable breakfast."
Room
61/100
262 reviews
"Average-sized rooms with great beds."Poorly maintained and cleaned rooms with substandard A/C.Some guests complained about bathroom cleanliness; kitchenettes, furniture and TV's are not great.Shower was ok.
Pool
24/100
51 reviews
"Pool in need of cleaning."
Amenities
24/100
62 reviews
"Poorly reviewed buildings and an uninspiring entrance area."Elevator in need of updating.
Wellness
11/100
47 reviews
"Poorly reviewed fitness area."
Rated 61/100 based on reviews from families.
"Friendly service."
Location
87/100
19 reviews
"Great location."
Service
76/100
25 reviews
"Friendly service, and reception was okay."
Breakfast
69/100
17 reviews
"Breakfast is average."
Room
45/100
30 reviews
"Inadequately cleaned and maintained rooms and bathrooms."Comfortable beds.
Cleanliness
39/100
18 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Amenities
23/100
13 reviews
"Poorly reviewed buildings and an uninspiring entrance area."
Pool
22/100
8 reviews
"Pool should be renewed."
Wellness
11/100
16 reviews
"Wellness & sports facilities could be improved."
Rated 65/100 based on reviews from business travelers.
"Comfortable beds."
Location
83/100
7 reviews
"Great location."
Service
80/100
8 reviews
"Fantastic service."
Comfort
56/100
8 reviews
"Relatively comfortable, with good beds."
Room
53/100
13 reviews
"Great beds in okay rooms. Rooms could be cleaner."
Cleanliness
45/100
5 reviews
"Rooms could be cleaner."
Amenities
25/100
7 reviews
"Hotel buildings could use some improvement."
Rated 78/100 based on reviews from couples.
"Tasty breakfast. Fantastic service."
Breakfast
62/100
5 reviews
"Breakfast is average."
Rated 75/100 based on reviews from all travelers.
"Good highway hotel. Easily accessible by car and close to shopping areas."
Customer Reviews of Holiday Inn Express Hotel & Suites Chicago West O'hare Arpt
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
106
Very Good
89
Average
36
Poor
17
Terrible
21
true
Recent Reviews:
JMAChicago
Wilmette, Illinois
Comfortable hotel
Jan 1, 2020
We stayed here on New Years Eve and had a pleasant experience. The heat worked well in the room, the room was clean, and the bed was very comfortable. Best...
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We stayed here on New Years Eve and had a pleasant experience. The heat worked well in the room, the room was clean, and the bed was very comfortable. Best of all, considering it was New Years Eve, we didn't hear a lot of partying going on, or any noise at all from outside our room. The breakfast was good, with a pancake maker, yogurts, omelettes, bagels and bread, hot cinnamon rolls, cereals, and more. The breakfast area was spacious. The hotel is located in a shopping mall with several restaurants, so that was nice, although it detracts a bit from the atmosphere. The hotel is very close to the intersection of highways 290 and 294, major highways in Chicago, and it's about a 15-minute drive from O'Hare.
I booked this hotel through Expedia in November. Checked in around 11pm on 11/10. Showed my itinerary & checked in & gave front desk girl my credit card for incidentals....
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I booked this hotel through Expedia in November. Checked in around 11pm on 11/10. Showed my itinerary & checked in & gave front desk girl my credit card for incidentals. She decides to type in my card # manually & charge me again for over $ 99.00. I called credit card company reparted this fraud & they advised me to cut up my card & will send a new one. This front desk person should fired for saying I had no receipt print out available because I already paid through Expedia, then tried to charge me again, with my card or chip present. Beware.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area, responded to this review
Hi Melly K,
Thanks for alerting us about your concern. I understand that you're upset because of how one of our front desk staff tried to charge your credit card. I'm confident that our hotel staff didn't intend to inconvenience you as that was not the way we typically take care of our guests. I hope to follow up on this so I've reached out to you privately to learn more about what happened during your stay and ensure that these flaws are avoided later on.
Although it is apparent that your recent stay with us is not one of your favorites, I'd like to still thank you for spending the night at our hotel and I'm looking forward hearing from you.
After staying many many times in different Holiday Inns, and twice at the one in Hillside, IL, this is the first time I am writing to express my dissatisfaction with...
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After staying many many times in different Holiday Inns, and twice at the one in Hillside, IL, this is the first time I am writing to express my dissatisfaction with my stay. In fact I have always wrote great reviews (all with 5 points)! I stayed in this hotel on December 4, checking out on the 5th. I was by myself. Even though I was very happy with most things (personnel, room, pool, breakfast, etc.), there was one issue that really ruined my stay: the hot tub was not working. This may seem a non-issue or a minor issue; and it is, in fact, for most people. But for me it was the decisive factor before making the reservation. I have been suffering from an inflammation of the sciatica nerve in my left leg. And, one of the few things that calms my pain is the use of a hot tub. I hope you understand my frustration. The hot tub was not working either of those two days. And there was not any information posted anywhere about that (not in the website, and not even in the pool/hot tub area!).
In my previous stay at this hotel, the facility was undergoing a pretty big renovation (with no decent place for computers, a plastic dividing spaces, etc.). Nevertheless, the personnel made me feel welcome, and everything was running smoothly. This time, one issue changed my experience.
I traveled to Chicago to work with a committee. This time (I couldn't sleep well...), I had to go to work with pain and a sense of frustration. Finally, I was surprised when, during the process of checking out, I told the receptionist about my feeling of frustration and she didn't seem to care. I don't think that I will be returning to this hotel... It's sad.
IHGService, General Manager at Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area, responded to this review
Hello visitante252016,
It is great to hear from you and thank you for choosing to stay with us again.
We are determined to ensure that our hotels are always clean, our service is friendly, and everything works. It seems that on your stay this was not the case. Despite the property being clean and rooms comfortable, the experience you've had with our front desk staff was not totally up to par with your expectations. We also apologize that the hot tub in your room was not available during your stay and caused your more harm than rest. We have raised your concerns with Hotel management and our front desk managers, and they will coach out staff regarding the issues you have raised.
We are endlessly working to meet the standards that is set forth for all Holiday Inns. We would love for you to experience the progress we have made as we continue to elevate your travel experience and deliver a smile to your face.
Looking forward to you as a guest again in the future.
The hotel is conveniently located close to restaurants and stores. The king suite was a good size and the bed and pillows were super comfy! It also had many useful...
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The hotel is conveniently located close to restaurants and stores. The king suite was a good size and the bed and pillows were super comfy! It also had many useful items such as a sink, microwave and fridge.
We stayed there because it was at a convenient location. There was no mention that the place was under construction when I booked. They were working on the first floor...
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We stayed there because it was at a convenient location. There was no mention that the place was under construction when I booked. They were working on the first floor when we got there. Pantry was shut down. Tools all over the floor. It was a complete mess.
We went down for breakfast the next morning and they were sanding the walls on the first floor. No plastic barriers to contain the dust. We had a verry quick breakfast in a cloud of dust. The workers were wearing masks. They should have given us some too. The kitchen help was nowhere to be found so the hot water for tea and oatmeal was cold and food was bot replenished.
The rooms are old and outdated. When they finish remodeling in one year (according to fron desk), the rooms should be better.
The other funny thing is they list the airport in their name. They are nowhere near the airport. With Chicago construction going on, it will take you forever to get there if that is where you are trying to go. We were on a road trip.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area, responded to this review
Hi OnTheRoadAgain999,
Thank you for staying at our hotel and for posting a candid feedback
Providing efficient and frictionless experiences for our guests is our goal, while I am glad that you found the our hotel's location convenient, it is with regret learning that your experience on this visit wasn't spectacular because on the ongoing renovations on the property, for the poor breakfast experience encountered and for finding our rooms behind the times. I'm so sorry for the letdown. We'll certainly look into your remarks and reference them as areas of improvement with our hotel team. After all, everybody here wants each of our guests to leave with pleasant memories.
It is always a pleasure to have you as our guests. We'll be delighted to welcome you back so we can provide you with a more refined hotel experience.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
The Holiday Inn Express & Suites Chicago O’Hare Airport West is the hotel you are looking for. Whether your visit is leisure or business related our convenient Chicago hotel location is near: downtown Chicago, Oakbrook Shopping Center, Brookfield Zoo, Borg Warner, Federal Signal, Bosch, Oracle, McDonald's Corp, Ace Hardware and Loyola Medical Center. Located right off Chicago’s main highways you are minutes away from your destination. Guest rooms feature triple sheeted king and queen size beds covered with our pillow-top bedding, 32” flat screen color TV, granite countertops, coffee maker, hair dryer and ironing board. When you get back to your hotel room, you can easily check your email using the hotel's free high-speed wireless Internet connection or the hotel's business center. Satisfy your growling stomach before that early morning start with the free Express Start breakfast complete with our signature cinnamon rolls. Complimentary shuttle service is provided to O’Hare International Airport and within a 5 mile radius of the hotel. The Holiday Inn Express also features a 500 sq.ft. meeting room perfect for functions up to 30 guests.
Green Sustainability
The Holiday Inn Express - Chicago West O'Hare participates in IHG's Green Engage program and has a linen reuse program in place.
Amenities / Features
Air conditioning
Blackout drapes/curtains
Cable TV service
Coffee/tea maker
Connecting/adjoining rooms available
Daily housekeeping
Desk
Flat-panel TV
Free local calls
Free weekday newspaper
Free WiFi
Free wired Internet
Hair dryer
HDTV
In-room climate control (air conditioning)
In-room safe
Iron/ironing board
Microwave
Number of bathrooms - 1
Phone
Premium bedding
Premium TV channels
Private bathroom
Refrigerator
Rollaway/extra beds (surcharge)
Shower/tub combination
Airport & Shuttle Information
8 miles to O'Hare International Airport & 14 miles to Midway Airport; Complimentary transportation to O'Hare, advanced reservation required.
Local Shuttle Info: Complimentary Shuttle runs 5am to 12pm by reservations only. From O'Hare International Airport to and from hotel.
Breakfast Information
Daily 6:00AM - 9:30AM Full Hot Breakfast Buffet.
Every morning you can enjoy fresh, 100% Arabica bean coffee, warm cinnamon rolls, eggs, bacon, fresh fruit and much more. You'll leave refreshed and ready to go.
Parking Info
Complimentary parking for registered guests in our well-lit parking lot.
Internet / WiFI
Complimentary wifi throughout the hotel and meeting room.
About Holiday Inn Express
Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
Have their own 100% Arabica Smart Roast Coffee
Free high-speed internet service in every room
eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
Unlimited free local and toll-free calls
The Holiday Inn Express highlights above are subject to change without notice.
