SureStay Hotel by Best Western Phoenix Downtown

424 W Van Buren St, Phoenix, AZ 85003 US near Exit 144 on I-10 (~0.7mi)
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Phoenix Convention Center
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Very Good
4.0/5

Based on 873 guest reviews

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  • Free breakfast
  • Free WiFi
  • Smoke-free property
  • Free self parking
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01/26/2021 - 01/27/2021
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11 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of SureStay Hotel by Best Western Phoenix Downtown

Below are the verified reviews from guests that we have booked recently:
"Strange.. because I cancelled on 7/24/2019."
Overall Score4.0/ 5
I cancelled my reservation as of 7/24/2019 so why are you sending me an email to give you a rating on my stay????.
(Individual traveler, booked 1 room), from US flag
28-Jul-2019 Verified Review, stayed from Sun Jul 28 to Mon Jul 29 2019 at a $65.00 average nightly rate.
"Great Location and Value."
Overall Score4.0/ 5
We stayed here to attend a concert at Comercia theater. The staff was helpful and the room was recent renovated. There are a few good restaurants within walking distance. The in room refrigerator was a plus. We will be back.
(Individual traveler, booked 1 room), from US flag
28-Jul-2014 Verified Review, stayed from Fri Jul 25 to Sat Jul 26 2014 at a $65.99 average nightly rate.
"Great value for the price. Great folks."
Overall Score5.0/ 5
This motel/hotel is older but completely remodeled, fresh and very clean. The Manager and staff bend over backwards to be cordial and helpful. I would recommend. Excellent value! I will return.
(Individual traveler, booked 1 room), from US flag
08-Feb-2014 Verified Review, stayed from Wed Feb 05 to Sun Feb 09 2014 at a $81.24 average nightly rate.
"Excellent experience!"
Overall Score4.0/ 5
The hotel staff was well organized and friendly. The rooms were newly painted and very clean. The location was excellent for us as it was just a few blocks from the Sheraton where our conference was. I especially enjoyed having Directv in the room with many channels to watch my favorite sports. Loved having a refrigerator and microwave in the room.
(Individual traveler, booked 1 room), from US flag
09-Dec-2013 Verified Review

Summary of Verified Reviews

Rated 80/100 based on reviews from all travelers.

"Good boutique hotel. Fantastic service. Great location. Awesome vibe."

Service

94/100
233 reviews

"Professional, friendly service, and great reception and management." Housekeeping is satisfactory.

Value

90/100
90 reviews

"Best value for money. Fair breakfast prices."

WiFi

89/100
15 reviews

"Good wifi quality."

Vibe

77/100
72 reviews

"Excellent vibe and pretty inviting atmosphere. Relatively modern hotel." Stylish hotel. Entrance area is not particularly attractive. Nice boutique hotel. Suitable for solo travelers. Fine for a budget trip.

Location

77/100
217 reviews

"Great location. Parking is average, and car access is inconvenient." Near city centre with great sightseeing and nearby restaurants. Not many options for shopping. Affordable parking. Close to business sites.

Food

76/100
30 reviews

"Food is great, especially the desserts."

Breakfast

71/100
119 reviews

"Great and affordable breakfast."

Room

70/100
304 reviews

"Great beds, and new, mostly clean rooms." Mediocre sized, poorly cleaned bathrooms. Rooms are lacking in maintenance, with subpar A/C and furnishing. Decently sized rooms with okay minibars. Shower can be a problem.

Cleanliness

63/100
123 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Comfort

56/100
149 reviews

"Room size and comfort are OK, but beds are great." Decent-sized bathrooms, but noisy rooms and insufficient A/C.

Amenities

53/100
72 reviews

"Grounds are great and buildings are okay, but the entrance could be improved." Beautiful architecture. Updated facilities with a great terrace.

Rated 79/100 based on reviews from couples.

"New rooms. Beautiful architecture."

Service

93/100
47 reviews

"Great reception and management with friendly service."

Value

91/100
14 reviews

"Best value for money."

Location

80/100
44 reviews

"Great, central location, and okay parking."

Food

76/100
8 reviews

"Delicious food."

Vibe

75/100
16 reviews

"Awesome vibe. Modern Hotel. Stylish hotel."

Breakfast

73/100
24 reviews

"Tasty breakfast."

Room

67/100
58 reviews

"Room and furniture are poorly maintained, but relatively clean and reasonably sized." Badly reviewed bathrooms and A/C. Very new rooms with excellent beds. Shower can be a problem.

Cleanliness

60/100
25 reviews

"Room cleanliness is acceptable." Hotel facilities could use a good clean.

Comfort

57/100
29 reviews

"Room size and comfort are OK, but beds are great." Deficient A/C and too noisy rooms.

Amenities

56/100
17 reviews

"Great grounds and decent buildings."

Rated 79/100 based on reviews from families.

"Great reception. Comfortable beds."

Service

92/100
26 reviews

"Friendly service and great reception."

Value

91/100
6 reviews

"Best value for money."

Location

76/100
23 reviews

"Great location."

Vibe

73/100
10 reviews

"Awesome vibe."

Breakfast

67/100
12 reviews

"Breakfast is average."

Room

63/100
30 reviews

"Great beds in okay rooms. Poor maintenance in rooms and bathrooms."

Cleanliness

62/100
6 reviews

"Quite clean."

Comfort

58/100
15 reviews

"Relatively comfortable, with good beds."

Amenities

53/100
12 reviews

"Average hotel building."

Rated 84/100 based on reviews from solo travelers.

"Near city centre. Best value for money."

Service

94/100
22 reviews

"Friendly service."

Value

91/100
8 reviews

"Best value for money."

Location

81/100
19 reviews

"Near city centre in a great location."

Breakfast

73/100
8 reviews

"Tasty breakfast."

Cleanliness

65/100
11 reviews

"Room cleanliness is acceptable."

Room

61/100
33 reviews

"Large enough and decently clean rooms with complaints about maintenance and bathrooms." Shower can be a problem.

Amenities

54/100
6 reviews

"Average hotel building."

Rated 82/100 based on reviews from business travelers.

"Good internet service. Best value for money."

Service

95/100
19 reviews

"Friendly service."

Value

89/100
7 reviews

"Best value for money."

Location

80/100
20 reviews

"Great location."

Breakfast

73/100
11 reviews

"Tasty breakfast."

Vibe

70/100
6 reviews

"Decent vibe."

Room

69/100
23 reviews

"Awesome beds, and reasonably clean rooms."

Cleanliness

64/100
10 reviews

"Room cleanliness is acceptable."

Comfort

58/100
12 reviews

"Relatively comfortable, with good beds."

Amenities

50/100
6 reviews

"Hotel buildings are substandard but amenities are OK."

Rated 75/100 based on reviews from all travelers.

"Good boutique hotel. Fantastic service. Great location. Awesome vibe."

Service

95/100
6 reviews

"Friendly service."

Location

77/100
5 reviews

"Great location."

Room

61/100
8 reviews

"Room is all right."

Rated 75/100 based on reviews from all travelers.

"Good boutique hotel. Fantastic service. Great location. Awesome vibe."

Service

94/100
12 reviews

"Friendly service."

Value

89/100
5 reviews

"Best value for money."

Location

79/100
17 reviews

"Great, central location, and okay parking."

Breakfast

70/100
11 reviews

"Breakfast is average."

Room

64/100
20 reviews

"Room cleanliness is acceptable."

Cleanliness

63/100
8 reviews

"Room cleanliness is acceptable."

Comfort

56/100
10 reviews

"Decently comfortable but somewhat noisy."

Rated 75/100 based on reviews from couples.

"Fantastic service. Great location."

Service

93/100
6 reviews

"Friendly service."

Location

79/100
8 reviews

"Great location."

Breakfast

71/100
5 reviews

"Tasty breakfast."

Room

63/100
10 reviews

"Room is all right."

Cleanliness

63/100
5 reviews

"Quite clean."

Rated 77/100 based on reviews from all travelers.

"Good boutique hotel. Fantastic service. Great location. Awesome vibe."

Service

95/100
199 reviews

"Professional, friendly service, and great reception and management." Housekeeping is satisfactory.

WiFi

92/100
14 reviews

"Good wifi quality."

Value

89/100
71 reviews

"Best value for money. Fair breakfast prices."

Food

80/100
25 reviews

"Good food, especially desserts and fruits."

Location

77/100
169 reviews

"Great location. Parking is average, and car access is inconvenient." Near the city centre and great nearby nightlife. Close to business sites. Not many options for shopping.

Vibe

75/100
60 reviews

"Excellent vibe and pretty inviting atmosphere. Relatively modern hotel." Stylish hotel. Entrance area is not particularly attractive.

Breakfast

71/100
85 reviews

"Great and affordable breakfast."

Room

70/100
240 reviews

"The relatively modern rooms are clean enough and the beds are excellent." Mediocre sized, poorly cleaned bathrooms. Rooms are lacking in maintenance, with subpar A/C and furnishing. Decently sized rooms with okay minibars. Shower was ok.

Cleanliness

63/100
106 reviews

"Cleanliness is lacking in rooms and bathrooms." Hotel facilities could use a good clean.

Amenities

51/100
64 reviews

"Pleasant hotel grounds and decent amenities." Poorly reviewed buildings and an uninspiring entrance area. Beautiful architecture. Updated facilities with a great terrace.

Rated 79/100 based on reviews from couples.

"Beautiful architecture. Stylish hotel."

Service

93/100
38 reviews

"Great reception and management with friendly service."

Value

90/100
10 reviews

"Best value for money."

Food

80/100
6 reviews

"Delicious food."

Location

77/100
27 reviews

"Great location with good parking availability."

Vibe

74/100
10 reviews

"Awesome vibe. Relatively modern hotel. Stylish hotel."

Breakfast

73/100
15 reviews

"Tasty breakfast."

Room

66/100
37 reviews

"Great beds, but only decently clean and poorly maintained rooms with bad bathrooms."

Cleanliness

60/100
18 reviews

"Room cleanliness is acceptable." Hotel facilities could use a good clean.

Amenities

56/100
14 reviews

"Average hotel building."

Rated 76/100 based on reviews from families.

"Great reception. Comfortable beds."

Service

92/100
21 reviews

"Friendly service and great reception."

Location

76/100
21 reviews

"Great location."

Vibe

72/100
9 reviews

"Awesome vibe."

Breakfast

66/100
9 reviews

"Breakfast is average."

Room

62/100
23 reviews

"Typical rooms with comfy beds, although bathrooms are not highly reviewed."

Comfort

58/100
11 reviews

"Relatively comfortable, with good beds."

Amenities

51/100
10 reviews

"Hotel buildings are substandard but amenities are OK."

Rated 81/100 based on reviews from business travelers.

"Good internet service. Best value for money."

Service

95/100
18 reviews

"Friendly service."

Value

89/100
7 reviews

"Best value for money."

Location

81/100
17 reviews

"Great location."

Breakfast

75/100
10 reviews

"Tasty breakfast."

Vibe

69/100
5 reviews

"Decent vibe."

Room

68/100
19 reviews

"Room cleanliness is acceptable."

Cleanliness

64/100
8 reviews

"Room cleanliness is acceptable."

Comfort

58/100
11 reviews

"Comfortable."

Amenities

51/100
5 reviews

"Average hotel building."

Rated 85/100 based on reviews from solo travelers.

"Best value for money. Great location."

Service

95/100
16 reviews

"Friendly service."

Value

91/100
5 reviews

"Best value for money."

Location

81/100
13 reviews

"Great location."

Cleanliness

64/100
9 reviews

"Room cleanliness is acceptable."

Room

60/100
23 reviews

"Rooms acceptably clean, but needing maintenance, with poor bathrooms." Shower can be a problem.

Amenities

54/100
6 reviews

"Average hotel building."

Rated 78/100 based on reviews from all travelers.

"Good boutique hotel. Fantastic service. Great location. Awesome vibe."

Service

89/100
5 reviews

"Fantastic service."

Room

62/100
6 reviews

"Room is all right."

Rated 84/100 based on reviews from all travelers.

"Good boutique hotel. Fantastic service. Great location. Awesome vibe."

Service

95/100
6 reviews

"Fantastic service."

Location

76/100
9 reviews

"Great location."

Breakfast

72/100
8 reviews

"Tasty breakfast."

Room

67/100
10 reviews

"Room is all right."

Review Semantics by TrustYou

Property Description

With a stay at SureStay Hotel by Best Western Phoenix Downtown, you'll be centrally located in Phoenix, steps from The Van Buren and within a 10-minute walk of Arizona Federal Theatre. This golf hotel is 0.5 mi (0.8 km) from Arizona State University - Downtown Phoenix and 0.7 mi (1.1 km) from Phoenix Symphony Hall.

A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.

Make yourself at home in one of the 36 air-conditioned rooms featuring refrigerators and LCD televisions. Satellite programming and MP3 docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

The Van Buren - 0.1 km / 0.1 mi
Arizona Federal Theatre - 0.4 km / 0.3 mi
Phoenix City Hall - 0.5 km / 0.3 mi
Roosevelt Row - 0.5 km / 0.3 mi
Orpheum Theatre - 0.6 km / 0.4 mi
Arizona State University - Downtown Phoenix - 0.8 km / 0.5 mi
Herberger Theater Center - 1 km / 0.6 mi
Phoenix Symphony Hall - 1.1 km / 0.7 mi
Symphony Hall - 1.1 km / 0.7 mi
Phoenix Convention Center - 1.1 km / 0.7 mi
Japanese Friendship Garden of Phoenix - 1.3 km / 0.8 mi
Arizona Center - 1.3 km / 0.8 mi
Heritage Square - 1.5 km / 0.9 mi
Children's Museum of Phoenix - 1.5 km / 0.9 mi
Talking Stick Resort Arena - 1.5 km / 0.9 mi

The nearest airports are:
Sky Harbor Intl. Airport (PHX) - 9.6 km / 5.9 mi
Scottsdale, AZ (SCF) - 33.1 km / 20.6 mi
Phoenix, AZ (DVT-Phoenix Deer Valley) - 31.2 km / 19.4 mi
Chandler, AZ (CHD-Chandler Municipal) - 42.5 km / 26.4 mi
Mesa, AZ (MSC-Falcon Field Municipal) - 36.8 km / 22.8 mi

The preferred airport for SureStay Hotel by Best Western Phoenix Downtown is Sky Harbor Intl. Airport (PHX).

Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and a vending machine.

Green Sustainability

Yes

Amenities / Features

  • Check In: 2:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Vending machine
  • Luggage storage
  • Free breakfast
  • Express check-out
  • 24-hour front desk
  • Free WiFi
  • Safe-deposit box at front desk
  • Year Built - 1962
  • Number of buildings/towers - 1
  • Total number of rooms - 36
  • Number of floors - 2
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • No elevators
  • Smoke-free property
  • Wheelchair accessible parking
  • Laundry facilities
  • Tours/ticket assistance
  • Free self parking
  • Concierge services

Airport & Shuttle Information

PHX 4.5 miles.

Local Shuttle Info: Within walking distance of all major downtown attractions and Phoenix Convention Center

Breakfast Information

Free expanded Continental Breakfast including: Self-serve Waffle Station, Assorted Hot & Cold Cereal, Seasonal Fresh Fruit, Assorted Yogurt, Assorted Juices, Coffee/Tea & Milk.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Pets not accepted.

Parking Info

Parking is free

Internet / WiFI

Complimentary Wi-Fi

Misc Fees / Policies

You'll be asked to pay the following charges at the property:

  • Deposit: USD 150.00

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.
  • The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.
  • The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available for breakfast

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property follows sanitization practices of SafeStay (AHLA - USA)

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Property confirms they are implementing enhanced cleaning measures

About SureStay

  • The latest premium economy and midscale hotel brand offering comfort, value, and exceptional customer service. The SureStay Hotel Group consists of three brands: SureStay Hotel, SureStay Plus Hotel, and the SureStay Signature Collection to meet the needs of all guests whether traveling for business or leisure. At any location, guests can enjoy free Wi-Fi, breakfast, comfy bedding, and everyday low prices.
  • SureStay Hotels offers basic comforts at a great value with modern, but simple furnishings and large TV’s in each guest room. At most locations, guests can enjoy a pool, fitness facility, continental breakfast, and guest computers during their stay.
  • Delivering additional comfort and affordability, SureStay Plus Hotels features contemporary guestrooms with plush bedding and pillows, flat screen TV’s and free Wi-Fi throughout the hotel. At most locations, guests have complimentary use of computers and printers, a higher-end fitness facility, swimming pool, and indulge in a free hot breakfast served daily.
  • The SureStay Signature Collection offers boutique living at an exceptional price with properties located in historic buildings or in smaller, character buildings ideal for travelers looking for a unique hotel experience. Every guest room delivers in charm and luxury with plush bedding, upscale design elements, and bath amenities for ultimate relaxation. At most locations, all guests have access to free W-Fi throughout the hotel, complimentary hot breakfast daily, on-site dining options, and a state-of-the-art fitness facility and business center.
  • SureStay Rewards will soon be offering an instant-rewards guest loyalty program to earn and use points for hotel stays, dining, and more.

The SureStay highlights above are subject to change without notice.

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